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Business Profile

Bicycle Dealers

Supercross BMX Bicycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 15th of January 2022, I received my order. The items were severely damaged. Fedex said Supercross BMX had to file a claim since they contracted the shipping. I asked them to do so. After several months of no service in which I repeatedly tried to get information from Supercross BMX as well as from FedEx I could get any resolution. Finally, Supercross said they’d replace one part and it would ship in two weeks. I never received anything. When contacting them they always give vague answers like we did this and we sent that, but they never give any tracking information or proof of anything. It’s been ten months and still it seems that prefer to lie instead of fixing the issues.

    Business Response

    Date: 12/16/2022

    This is the first time I am seeing or hearing anything about this complaint.

    I just read the complaint, and ***** **** , goes by a different name when ordering from us,  Dr. *********, and he is in Japan, not Canada.

    Every time he orders from us, he has a complaint about something, there has yet to be an order where he has not had a complaint. We have bent over backwards to try to help him every single time. 

    On this last shipment, the parcel was shipped Fed EX, he declined the insurance, the paint was scratched in shipping, we did file a claim with Fed EX, and they denied the claim.

    I am a bit frustrated by the situation,  we have offered so much to him.  And have shipped him free product, but he is still not happy and now we have to deal with this,

    Customer Answer

    Date: 12/16/2022

     I am rejecting this response because:


    First, this is not the first time you’re hearing of this. That is a lie. I have a years worth of back and forth emails to prove it. You obviously know Dr.********* is just my email name. I have the receipts to prove that your system knows my name. You try to make it sound like an alias. You haven’t bent over backwards to help me at all. You have never said that FedEx denied the claim. I have your written word that they haven’t contacted you. Your products consistently have issues and you talk a lot about doing something to address them , but you don’t actually do anything. As you say, this is not the first time I have issues with your products and service. I have the pictures, the products themselves, and the email communications to prove it. Frankly, your insincerity and denial of the truth is shocking. You should remember I have everything you’ve said on file. And just like always, you again don’t actually try to resolve the issue but instead try to shift the blame to me the customer. 

Supercross BMX Bicycles is NOT a BBB Accredited Business.

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