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Business Profile

Lighting Systems

Matrix LED Signs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sign quit working and company is hard to get ahold of. When they returned my call they said they will help up fix the sign. It's been over 8 months and we can't get a hold of the company. We just want to get the sign fixed and our local sign company has tried to get a hold of them also for technical support and they will not return there calls either. This sign is under warranty and this company is not honoring it. Please help

    Business Response

    Date: 09/18/2023

    We immediately contacted the customer to resolve this to their 100% satisfaction. The control card on the sign may have malfunctioned and needed to be reset. The customer had lost the flash drive with the reset file on it and on July 31st we were able to email new reset files. Then it looks like our
    communication stopped and we mistakenly assumed it worked. We are replacing the control card for the sign today. If there is still any issue we will replace the sign with a brand new sign. We have
    never had any issues like this before and will do Anything to make our customer 100% Happy.

Matrix LED Signs is NOT a BBB Accredited Business.

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