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Business Profile

Lighting Systems

Matrix LED Signs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Systems.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Irene P.

    Date: 01/01/2024

    Irene P.

    Date: 01/01/2024

    I hsd a similar experience in that my sign worked for a few days then one side (of a 2 sided sign) went dead. My boss who bought the sign, tried to get in touch with customer service and tech support with no response. So I tried also with no response until I theatened to complain to BBB. They finally got back to me, blamed it on a new phone system, and sent me a new receiver board, but different model, but it didn't work. I tried again to get a hold of them 3 more times, by their website and by phone. NOTHING. I don't want to have to threaten them everytime I need some tech support, but I don't like being ignored, with a malfuctioning sign. I got this sign because they advertised having tech support, but this is not the case.

    Matrix LED Signs

    Date: 01/16/2024

    We sent a new receiver card to correct the issue on the sign. It was sent as soon as we were made aware that it was needed. This is not our customer. This is an IT company that did work for our customer. This caused the confusion. Thank You for your help in getting everything corrected. 

  • Aaron D

    Date: 11/22/2023

    Aaron D

    Date: 11/22/2023

    With 6 months left on the warranty they will not return my emails asking for help. The sign glitches on the top row on one side and also it wont change frames. *** reached out to get help and have been ignored! Lousy customer service.

    Matrix LED Signs

    Date: 11/30/2023

    We contacted the customer and sent updated software and sending a new control card. This will correct the glitch. We always try to provide the best customer service and tech support. 

Matrix LED Signs is NOT a BBB Accredited Business.

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