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Business Profile

Apartments

The Springs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The springs apartments overcharged on fees for apartment. The apartment stated that the room was remodeled prior it being rented out therefore had new paint, carpet, etc. still charged full fees although only rented room for 6 months. Images were taken to show how apartment was preserved cleanly.

    Business Response

    Date: 05/03/2024

    Good morning.

    This customer lived in the entire apartment (not just a room), for 6 months.  A disposition of his deposit in the form of an estimate was sent to him on 4/4/24.  A revised move out statement with receipts for charges to return the unit to its original move in condition was sent to the customer and the remaining deposit of $287.69 (Check # *****) was returned to him on 4/25/24.

    I have not received any communication regarding specific items on the move out statement that are in dispute, or any request for revision of the charges. An email to my office with this request would result in a timely response to the customer.   I will be happy to review the move out inspection, photos and charges to determine if revisions resulting in further refund are required.  

     

The Springs is NOT a BBB Accredited Business.

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