We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Educational Consultant

United Docu Prep, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started working with Docuprep back in 2017. They had a repayment program to help me with my student loans. If I made payments for a certain number of years, even if my payment was $0 because of income amount, then after the predetermined number of years, the remaining balance on my loan would be cleared. I paid them a monthly fee for their services, and through about 2019 everything seemed ok. After ************************************************************* contact with anyone. I noticed in 2020, that their monthly fee wasn't coming out of my account anymore. I have not been able to get in contact with them recently and am now realizing that whole thing was a scam. I thought I only had 3 years to go until my loans would be cleared. This is devastating to find out that all along I wasn't working towards that.

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    United docu prep for as suppose to be helping me with my student loan and been charging me monthly before Covid and I paid $150-200 about 6-8 months ago after they contacted me saying even student loan is in hold and to be in the program I still have to make monthly payments. So I paid whatever my balance had accumulated to. Now I have to start paying my student loan again and I cant get a hold of anyone from that company. I just need my money back and would like people to know that this compass a fraud. Thank you ***************************

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by United Docu Prep as a source of support for my student loans back in late 2017. They told me they can help lower my monthly payments with the department of education and file that I would be eligible for some programs they offered to help reduce the amount and the time I would owe the education department. They charged me a fee of 42.50 every month for a couple of years. My Client ID was: *********, they also accessed my social security #, my online password for the education department, pretty much all information needed based on my student loans, they "filed" forms for me, they sent me letters based on this repayemet program and they viewed my personal loan nformation on my "behalf", they told me that I was in good standing as far as my loans repayment program with no accumulated interest as long as I followed through with them and they were the link to my student loan repayment program. Most recently they were charging me more money because there was a lapse due to a change of payment info on my part that I had not changed with them - at that time I wasn't able to reach them for a bit but then did and they stated they were going to back charged me, they wrote out a new contract and sent it to me which I signed and completed - after a few months they stopped communication again and no more charges took place, since then I have been trying to reach them until I saw the other complaints put in by others they scammed.

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a 9-page written agreement with United Docu Prep on October 27, 2020 after being referred by a colleague (who is now deceased). This colleague had been using United Docu Prep for loan rehabilitation and because I was newly disabled, I was desperately in need of help. I contacted them and they stated they could take over my loan if I paid a total of $900 in six monthly payments beginning November 10, 2020 through April 10, 2021, then a total of $19 per month following. I continued to make all of these payments and attended to reach this company in February as I noticed the payments were no longer coming out of my account and the phone number for the company is no longer working. I’m addition, I searched the business address and confirmed the business left their location in California.

    I’m not only out a lot of money, I’m back at square one with my loan.

    I contacted a company who filed suit against other California companies who did the same thing to student loan consumers and have had no luck getting United Docu Prep added to the class action lawsuit yet.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by this company for student loan forgiveness. I was told i only had to pay 6,000 it may be more than that the paper work dosent say but i was to pay 66.67 a month starting september 17 2021 until august 20, 2022. Which i paid then after that i paid a couple of payments for 29.00 a month. When i sent a message to them about my payments and was this a scam the payments stopped. The number on the website doesnt work. I just want my money back if this is a scam. Please help me. Thank you

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with this company since 5/21/19 when I signed up with ***** ******. Recently I was contacted by ****** ********* and *********** ****** about my account. I gave ****** a date that I would make a payment to bring current and never heard back from him. I have sent emails, text, left voicemails and get no response. I try to call the number on the website and it is not working. I’d like for someone to return my call so I can get this resolved.

United Docu Prep, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.