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Business Profile

Pizza

Round Table Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pizza I got the dough was old and frozen. Tasted terrible I couldnt even eat it. We all got sick from it that night

  • Initial Complaint

    Date:09/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9, 2021, my daughter and I booked a party at Round Table Pizza located on ******* road in ***********. We spoke to a female who was manager at the time. We were told the room was free but there was a $75 deposit required to book a party room. The manager at the time told us the $75 deposit would be deducted from the overall cost of the food and beverages purchased the night of the party. The day before the party we spoke to ******, the new manager, and preordered our food. The total cost of the party on August 27, 2022 was $520.56. It wasn't until the next day when looking at our receipt that we realized the $75 deposit was not deducted. I immediately contacted ****** and was told she was not able to return my money. She was the new manager and had changed the policy a few months before. She understood that was not my original agreement with the past manager and she would have deducted it the night of the party. However, because that mistake had been made, she was not able to provide a refund. She offered 3 large free pizzas but refused to return my $75. That was not the original agreement and I have contacted the Round Table corporate office and exchanged several emails. I was told the owner of this location would be contacting me to resolve this issue, but have yet to hear from them. I would like my $75 per my original agreement.

Round Table Pizza is NOT a BBB Accredited Business.

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