We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn and Garden

Garden Winds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** from Garden Winds. I am out $350.00. She told me to mail my items back to get a refund and now after they received the items back now they are telling me there is a no refund policy. Why would she tell me to mail the items back if I dont get a refund. Now I am out of my items and my money. Please refund me my money

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a canopy replacement on May 17, 2025. I received the item, but when I was putting it on the gazebo, it ripped. I notified Garden Winds and included photos as they had asked. They replied to my email that the ripped canopy was still under warranty and that I would receive a replacement in five to six business days. The canopy never came, so I called the company, and they said the item is on back order until Sept. 30, 2025. That is too late for me, as summer will be over in ********, plus they initially told me to expect the replacement in six days. They never notified me that the item was on back order. After the phone conversation, they emailed me stating they could send the lower-quality gazebo. I asked about a price adjustment, and they told me "no". Attached is the email thread, but it does not include the phone conversation. They should refund me fully for the ripped canopy or offer a price adjustment if they send me the lower-quality canopy. I think they are not being truthful about how they list their warranty.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their website said "UNIVERSAL 10x10 MOSQUITO NETTING SET. I ordered end of August 2024 and put away to install after the winter/wind season. February 23, 2025, I put up and discovered it was a whole foot too short for my gazebo. I called the company and they said it was past the 30 day of return so they would not exchange. They also said they say it will not fit all gazebos and I looked and way at the bottom of their web page, it does say that in smaller print. I asked why they didn't post the length along with the width i.e. 10x10x6.5 instead of saying "UNIVERSAL 10x10 to avoid this? I don't know who could use such a short net and suspect this is just a way to unload. They do not honor any problems or defects after the order date when their 30 days start. Their BOGO at 50% off will do you no good when you go to put the second one up if it's defective.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late August of last year I noticed a tear in my canopy. I went to the Garden Winds website, followed their instructions and ordered a replacement canopy. Since it was the end of the 'canopy season' when it arrived, I wrote CANOPY on the box and put it in may basement until spring. In early June I took it out and it didn't fit. I texted the company and sent numerous photos and supporting info. This verified that I ordered the correct canopy. They refused a refund because I am beyond their return period. I explained what I had done and they said that is my fault. I asked for a replacement instead of a refund, to which they replied. "We mass produce them. If that one doesn't fit, none we have will." I pointed out that I ordered what they recommended. They agreed and apologized. They said they could offer me a 30% discount on a future purchase within 30 days. I pointed out that they don't have a usable product for me, by their own admission (and in spite of what they said when I ordered and again when I verified that it was the right product. ) I am requesting a full refund as they are acknowledging a defective product but continuing to sell it.

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday May 27, 2023 I tried to order a replacement awning YJAF-819R from Garden Winds website. I did not order two different ones. The bill says I ordered YJAF-819R Red and a Beige and the total was $522.88. I immediately attempted to cancel the order. The website opened a window in which no information appeared. I waited for the cancellation. It never came. I tried a few times with no luck. I called ************ and recording said were closed for the Memorial Day holiday. I then sent two emails to cancel this order. I got a response from ***** the next day. His email says it cannot be cancelled because it had already shipped. out. According to ***** the package was not picked up for delivery until Tuesday afternoon. Allowing for plenty of time to fulfill my cancel order, which I requested on their order form, their telephone service and their email service. Attached ***** tracking and the Garden Winds email correspondence.

Garden Winds is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.