Complaints

This profile includes complaints for LaserAway Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LaserAway Medical Group

  307 S Robertson Blvd Beverly Hills, CA 90211-3602

  
• 

  LaserAway Medical Group

  1312 Hermosa Ave Hermosa Beach, CA 90254-3532

  
• 

  LaserAway Medical Group

  810 Francisco St Los Angeles, CA 90017-2530

  
• 

  LaserAway Medical Group

  1325 McCandless Dr Milpitas, CA 95035-8123

  
• 

  LaserAway Medical Group

  415 S Lake Ave Pasadena, CA 91101-5015

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an over the phone consultation on laser hair removal. Got the call and the woman on the phone told me I could set a payment plan. She said it was 0apr no credit so I decided to hear more. She had me fill out documents in order to see my finance plan. By the end of the documents I had signed up for a loan unknowingly and payed a down payment. When I tried to cancel she called back and was very rude and condescending. She told me she doesnt understand why I need to cancel and that I shouldve read the papers but she was waiting for me to sign over the phone so I did not have time to read. The sales tactics they use are very pushy and very confusing.

  Business Response

  Date: 10/07/2024

  Hello,

  Thanks for reaching out. We're sorry to hear about your experience with us. After reviewing, it seems you were fully refunded as of 9/18/24 so you shouldn't have any outstanding balance since no services were rendered. A copy of your receipt was emailed to you for your records. 

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laser hair removal package in October 2023 for three areas: armpits, Brazilian, and lower legs, for a bit over $3,600. During the treatment, I added the upper legs and paid the difference. After four sessions for the Brazilian area, I wasn't satisfied with the results and bought an additional three sessions on March 9th, 2024, for $1,197 (after discounts, I paid $238.65).The service I received was inconsistent, particularly at the ********* location, where the sessions were often rushed. Many of my treatments there were completed in just 30 minutes for all areas, which I believe affected the results. In contrast, I had three sessions at the ********* location, where the first and last sessions were excellent and much more thorough.On August 1st, 2024, during my last visit to *********, I raised a complaint about the rushed sessions, but nothing was done. I later found out that no complaint ticket had been created. On September 12th, Scarsdale called to reschedule my appointment, and I mentioned the unresolved complaint. They promised someone would reach out by 10 a.m. the next day, but no one did. I filed another complaint on September 15th about my dissatisfaction with the results, but I haven't heard back.While I understand that my body may respond differently to the treatment, I believe the lack of consistent service is the primary reason I'm not achieving the desired results. When the staff take their time and provide proper care, the outcome of the session is significantly better. I also emailed customer support on September 13th but received no response.I am seeking either refund or complimentary additional sessions to achieve the results I was originally promised.

  Business Response

  Date: 10/07/2024

  Hello,

  Thanks for reaching out. After reviewing, it appears you have been working directly with our Scarsdale location, and are scheduled for a follow up assessment. This is the best course of action to ultimately review and discuss your concerns with a clinician. However, please note that we typically suggest starting out with at least 8 treatment though many patients may need more to achieve their desired result. This is why we offer package extensions because we know that one's results is largely due to their unique biology. Factors like ancestral background, hormones, hair thickness, etc. will typically determine how one responds to treatment. It is important to remember that only a fraction of hair is targeted each treatment, so the reduction process is not linear. In fact, patchy, finer, and/or sparser hair is a great indication that treatment has been effective. Of course, we can also take into consideration your concerns when reviewing and see if there seems to be any impact so that we can determine the best way forward. 

  Customer Answer

  Date: 10/09/2024

  Complaint: 22298657
  
  
  I am rejecting your response because it did not address the core issues outlined in my initial complaint regarding the lack of visible results, which I attribute to the quality of service provided.

  
  First, I am uncertain about the follow-up from the Scarsdale location that you mentioned. I have not received any email or phone call, even after filing a complaint at the front desk, speaking with customer support over the phone, and visiting the Englewood location.
  Additionally, after my last session at the Englewood location, I finally observed visible results. During this session, the nurse explained that different areas required different laser adjustments, which had not been addressed at the Scarsdale location.
  Another key concern is the significant difference in the duration and quality of service between the two locations. At Scarsdale, my sessions were consistently under 40 minutes. In contrast, at Englewood, sessions ranged between 40 minutes to an hour. The nurses at Englewood were far more detail-oriented, adjusting the laser settings according to the needs of each area, which I believe led to visibly better results.
  While I acknowledge that individual responses to treatment may vary, I firmly believe that the inconsistent session times and quality of care were the main factors that impacted my results.
  
  I still am expecting some kind of settlement, as I chose this company due to its supposed high standards of service. Unfortunately, I have experienced inconsistency in both service quality and a lack of follow-through from customer support.
  
  
  
  Sincerely,
  Sonia Mathilde Ventura-Effaldana
  

   

  Business Response

  Date: 10/24/2024

  Hello,

  Thanks for your explanation. Our clinicians will always review your treatment history and presenting skin type for each area prior to treatment to ensure that your settings are at an optimal level. Settings per area can differ but they can also be the same depending on what's presenting. After reviewing your settings, they do appear to be at an appropriate settings and adjustment for your skin type. As far as duration goes, some clinicians may vary in time but that does not necessarily mean that the treatment was not performed thoroughly. However, we understand your concerns and how these inconsistencies may add to your concerns that your overall results were impacted by them. As a gesture of good will and customer service, I am happy to extend 2 complimentary treatments for these areas as a one time courtesy. We hope that they provide you a more satisfactory outcome and assist you with getting closer to your goal.

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I hope to hear the instructions on how to redeem my complimentary visits soon.

  
  Sincerely,
  
  ***** ******** *******-*********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been targeted by those instagram ads of 50% off for tattoo removal at Laser Away, so I purchased 3 sessions for a special discount price. The way they schedule for discounts are over the phone, so there's no paper trail to prove what was exactly discussed. After I arrived at my appointment, finished the procedure, and was told to schedule a follow-up.. they said that I purchased only 1 session. This was a complete scam and fraudulent setup. I was extremely shocked and overwhelmed, because I literally purchased 3 sessions, so I called their sales *** and they completely flipped the changed the narrative saying only one session was discussed and purchased.Please do not fall for their 50% discount scam. They'll change what was scheduled and gaslight you and try to steal more money by pressuring you into purchasing more sessions with some other fake discounted price. In addition, they used the lowest laser setting but I thought they'd start me off at the higher setting--after the session the technician said that is not possible, as their first sessions are always using the lowest setting. I told the sales *** however, that I had already done 6 sessions before this at the highest setting and I'd like to continue with the highest laser setting for the best results. After a 3rd attempt to call their sales ***, they forwarded me to their feedback customer team, and she tried to lie telling me that they used the highest setting. I recorded her claim which completely conflicts with what the technician said, so I will be filing a lawsuit against them if they don't provide a refund. This business is awful and predatory, and it should be taken down.

  Business Response

  Date: 10/01/2024

  Hello,

  Thanks for reaching out. We spoke about this matter directly via email. After carefully reviewing, our team invoiced you prior to purchasing then you completed/paid the invoice on the same day. Per the receipt, there was no indication that (3) treatments would be included with that purchase, but rather the purchase was for a single tattoo removal treatment, which was already completed. With that, we would consider your purchase fully rendered. 

  Customer Answer

  Date: 10/01/2024

   
  
  Complaint: 22279047
  
  
  Dear LaserAway Customer Service,
  
  I am writing to express my strong dissatisfaction with your response to my complaint regarding the tattoo removal treatment purchase. Your resolution is inadequate and fails to address the core issues I raised. I disagree with your decision for the following reasons:
  
  1. Verbal Agreement: While your email refers to the invoice, it does not address the verbal agreement made during the sale, where I was explicitly told over the phone that I would receive 3 treatments for the discounted price. This verbal agreement forms part of the contract.
  
  2. Ambiguous Documentation: The invoice and receipt lack clear and specific information about the number of treatments included. This ambiguity should be interpreted in favor of the consumer, as per standard contract law principles.
  
  3. Unfair and Deceptive Practices: The discrepancy between what was verbally promised and what was delivered could be considered a deceptive business practice under consumer protection laws.
  
  4. Failure to Provide Material Information: The number of treatments is a material fact that should have been clearly stated on all documentation.
  
  5. Duty of Care: As a service provider, LaserAway has a duty to ensure that customers fully understand what they are purchasing, especially for medical procedures.

  Your response stating that the purchase was "fully rendered" disregards these significant issues and does not constitute a good faith attempt to resolve this dispute.

  I request that this complaint be escalated to a senior manager or your legal department for review. I am seeking one of the following resolutions: full refund of $420. I will be forced to file complaints with consumer protection agencies and seeking legal action if this refund is not processed satisfactorily. I look forward to your prompt written response and a fair resolution to this matter. Please look at the invoice which was provided in this email, as it only mentioned (1) coupon. This " (1) " itself is vague, and the wording does not clearly specify or state that the number of "treatments", "sessions", etc to be provided.

  The choice and expression of language here is vague, confusing and lacks essential details about the service purchased. There is no clear definition of what exactly was being sold or provided. This lack of clarity and specificity in your invoice constitutes a failure to provide a clear and enforceable contract. As a consumer, I have the right to clear and unambiguous information about my purchases. The ambiguity in your documentation has led to a misunderstanding about the nature and extent of the services I was purchasing. Given these circumstances, I believe I am entitled to a full refund based on the following legal and ethical principles

  1. Unclear Contract Terms: When contract terms are ambiguous, they are typically interpreted in favor of the party who did not draft the contract (in this case, the consumer).

  2. Failure to Disclose Material Information: The number of treatments is a material fact that should have been clearly stated on the invoice.

  3. Unfair and Deceptive Practices: The combination of verbal assurances and unclear documentation could be considered a deceptive business practice.

   

  
  

  Business Response

  Date: 10/24/2024

  Hello,

  Your account was fully reviewed and concerns were taking into consideration. However, after carefully reviewing your account, we were not able to identify any promises of more than one treatment as identified in your original receipt. Due to this, we have come to the conclusion that your treatments were fully rendered. There are no additional treatments to provide or any amount left over to return. This is our final decision.  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the day ordered and request it be cancelled. On Aug 30 2024 I cancelled it within an hour of reading all the requirements needed for the procedure. I talked with Hope on that day to get it cancelled. I talked with ****, ***** and ****** on days following including today with ******. To date this amount has not be refunded to my credit card. No one from this company has called me to explain anything else that may be needed. I just do not feel this is a good fit for me. I do not agree with all the forms required to have any procedure done. I just want my money refunded. I do not wish to call over and over to have this resolved. Thank you

  Business Response

  Date: 10/01/2024

  Hello,

  Thanks for reaching out. We sincerely apologize for your troubles within cancelling your unused package. As of 9/20/24, our records indicate that you were fully refunded. If you need any further assistance, please let me know. 

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue and have been trying to contact the corporate. Spoke to ****** and her direct Manager who she claimed was out of of the east coast who i believe his name is *****. They reassured me that they would address my complaint within 7 days. As of 9/10/24 I have not heard from anyone. I have tried to reach out to you and still to no avail. I am filing a complaint.

• Initial Complaint

  Date:09/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business continues to late cancel appointments and is not able to staff the location to provide the service I have purchased. The company is unwilling to refund the purchased package and discussions have failed to yield any workable results.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22258257
  
  I am rejecting this response because: The business has consistently cancelled on me and the service level is unacceptable at this point. Please refund the unused portion of this service to my original form of payment.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like cancel the services that I havent start using it. During assessment they have me paper to sign saying that I am candidate and this how much is going to cost. I thought that I still have time to think about. After assessment I thought about, and I told then that I wont be interested in their services . And they told me that I cant do that .. I have to use the services . Or replace with other services . And I cant back up to the aggernent . Which was less than 24 hrs.. and I hasnt even got a chance to think about ..

  Business Response

  Date: 09/12/2024

  Hello,

  Thanks for reaching out. We're sorry to hear about your troubles with cancelling your unused package. It appears this matter was resolved and you were fully refunded on 9/2/2024. 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue I have is that I was a reoccurring customer of this location of ********************** for over a year. I have always received injections of ***** (24 units on average). I was told by the office that ****** is better and purer but operates exactly like ***** does. I then got injected with 42 units of ****** and after my results were horrible and had minor improvement, they told me that ****** isn't as strong as ***** and if I prefer that I should stick to *****. I feel mislead by their sales team. Also, throughout the process I have asked to speak with a manager to try to resolve the issue and I have been yelled at and told that it's my fault that I didn't put more units in and have been pushed to "purchase more" and told that I should be getting at least 60+ units. I suggested that it's possible the injector may have missed something they tell me I'm being rude and that there is no possible way that the injector messed up. I feel that the customer service has been so horrendous throughout this whole process, and I have been spoken to and made to feel as though I am a horrible person and bad client. I have NEVER complained in the past or had any issues even though I am being bullied into thinking I'm difficult. All they needed to say was that they would comp me 15 units of ***** for the trouble and I would have remained a customer, but after the way I have been treated I just want my money back for being lied to about a treatment and then told that I should have known better.

  Business Response

  Date: 09/18/2024

  Hello,

  Thanks for reaching out to us. With neuromodulators, the amount of units and longevity can vary for many reasons. Both ***** and ****** are both neuromodulators that are intended to do the same thing which is to limit the muscle's movement. As discussed, your recent treatments were a bit more conservative than your previous treatements which is likely why you have not seen the same effect. However, please note that touch *** are a very common thing with this type of treatment which is why we encourage you to continue treatment and either receive more units at your initial treatment, or come in more frequently for touch *** to ensure your desired look has been achieved. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22206350
  
  I am rejecting this response because:

  This was not a more conservative dose. My previous were all under 42 units. 
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 10/01/2024

  Hello,

  In comparison to your previous dosages, your most recent would be considered more on the conservative side. Given the nature of the treatment, it is not uncommon for the number of units to fluctuate, and touch *** are very common. If a patient would like less movement, generally additional units of the neuromodulator will be necessary to limit the muscle movement. We specifically state in our consent forms that additional units will be at the patient's cost. 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22206350
  
  I am rejecting this response because: I have never received greater than 42 units at one injection appointment, so again, this was not a conservative treatment compared to my last.  
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incident has been a back-and-forth problem for months now and now I have to take action on it. Going back to April. I received treatment that was very poorly done. Were talking about less than five minutes with the treatment normally takes 30 minutes. I had expressed multiple times that the service was done poorly and I would like them to do it over again to which they told me they were busy which was why it was rushed. I then called customer service to make a complaint to which they told me I shouldve told them on the front end which I did, and no solution was brought up. Then I was told on another date that they did not have enough time to do my full treatment, and I would have to come back another time to do partial treatment. That treatment was never done, and now they are claiming that I have received all treatment when I have not. The last time I went to a different location and they offered me another laser treatment in exchange to the treatments I did not receive I excepted confusingly, because I didnt realize that would be in placement of the laser treatments that I was supposed to get. It is highly illegal to steal treatment from a patient in a legal for a nurse to chart a area that was not completed. I have reached out to both customer service and nurses which the nurses have contradicted many things that customer service has said. I either want a reimbursement for the treatment I never got, or the session that I was supposed to receive.Further information: Paid amount: over $3000 Business commitment: 8 laser treatments (only 7 done for one area and 1 of them was done poorly and rushed) Nature of dispute: getting the treatment that has not been done yet.Resolution: the business (***************************** more specifically) keeps on going back and forth on telling me they will come up with a solution but no solution has been bought up.

  Business Response

  Date: 09/18/2024

  Hello,

  Thanks for reaching out to us. With laser hair removal, results can vary for each patient and even area to area. Please be assured that our clinicians are uniformly trained to provide an thorough treatment, but may slightly differ in their technique. Each treatment only targets about 10% of hair therefore the reduction of hair will not occur in a linear fashion. It is normal to experience patchy, finer, and/or sparser hair as you receive more treatments. However, if you're still concerned at the end of your package, we are happy to bring you in for an assessment so that a clinician can assess your hair growth, and we can determine a fair resolution. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22197046
  
  I am rejecting this response because:
  
  you guys STOLE a treatment from me, Im told Im done but was marked for a day after I was told to come back. It is illegal for a nurse to mark down they did a service they did not do. Ive already been told to seek assessment after Im done but Ive been told Im done even though Im NOT. And nothing has been done about the treatment I never got. I was offered a discount for more packages. If you guys cannot honor the full 8 treatments instead of the 7 then I will be pursuing legal actions and want the nurses license to be revoked. 
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22197046
  
  I am rejecting this response because:
  I had complained about a service done within five minutes, at NUMEROUS points I mentioned to the tech about her ******* to which she told me they were backed up and had to rush my service, I even said something to the receptionist. I came in another time. (December) and they were overbooked again. They told me they only had time for my underarms and not my Brazilian area and they would treat it at a later time because I had to leave for vacation. I never received that treatment and only got 7 treatments for my Brazilian area and not my full 8 I paid for. I believe this was done so because I complained about the nurse. Dont tell me you guys are very thorough with marking when in reality u guys did my upper legs accidentally which is now in writing and I have proof of from the establishment, to which I believe was an attempt to make up for the missed Brazilian treatment. If youre so sure the nurses wouldnt mark an area they didnt do then why would they do an area that wasnt marked to begin with? I tried to handle this professionally with ***** from corporate but he gave me the loop around and stopped answering my phone calls. Its very clear you guys dont care if I got my treatment or not more so you got my money.  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received tattoo removal treatments from Laser Away during Jan. 2021-Sept. 2022. I purchased a package in the amount of $2,178.30 for a total of 10 treatments. Laser Away stated they had the most up to date laser to treat any and all ink, which includes color removal. I was led to believe that although colored ink may take more sessions, it was possible to fade and/or be removed with their current laser. This was not true. I did some personal research and found that the Pico Laser is the most up to date and effective in treating colored ink. Laser Away does not have this laser. After 8 treatments at Laser Away, I only saw results on the black ink. The green ink did not have any visible results, which has resulted in blobs of green ink on my skin. I signed waivers with Laser Away and I understand results vary. My issue is that Laser Away was dishonest and misleading when promoting their service so that I would purchase a non-refundable package. I was lead to believe that the green ink would fade even if it required more treatments. They were dishonest in stating that they had a laser to treat green/colored ink. Had I known this was the case, I would not have purchased this treatment. Tattoo removal results are best over a long period of time. I waited in between treatments as Laser Away recommended with no new or improved results. I was unable to contact someone in a timely manner to voice my dissatisfaction with their service and employees were somewhat rude to me. They refused to refund any amount of money (this is in their waiver), but said that I can continue my treatments, even though ineffective. They also offered to leave a credit on my account in the amount of $450. I do not wish to return to this place of business after how dishonest they were. My body is permanently and visibly damaged because of their negligence and dishonesty. I am requesting that they cover the payment necessary to remove the remaining ink with the appropriate and effective laser.