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Business Profile

Engineering Equipment

Palomar Engineers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering Equipment.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello.I have received a defective antenna from this company (please see attached PDF.)It is almost impossible to get through by telephone and no reply by email.The person who I have spoke with, ***, ordered me a new replacement antenna.I have been awaiting tracking information regarding it and cannot obtain after several calls one of which was earlier today. Never received callback within 1 few minutes as promised. Furious.This is giving me extreme stress, as it was supposed to be shipped **** Priority Mail on 5/14/24.The remedy I am seeking is a brand new antenna, specified as per the Sales Order and Tracking.Any help appreciated! Time is of the essence.Thank you,************************

    Business Response

    Date: 05/24/2024

    ************** (Complainant) is not our customer. He purchased one of our Antenna products from our ******* ********* Outlet. Instead of going through the proper channels, he decided to contact us directly. He had a conversation with our Chief Engineer ***, and it was decided to send him a new Antenna replacement. This was accomplished later in the week since these products require custom modifications and rigorous testing for optimal function. Complainant proceeded to harass us and call on our Business Line over 20 times. This is unacceptable behavior, and not within the confines of Proper Decorum in a business transaction.

    The Replacement Antenna was sent to Complainant with Tracking No. 9405503699300683031543

    According to ***** the package was:

    Delivered, Front Door/Porch
    NEW CITY, NY 10956 
    May 21, 2024,11:19 am

    We have since reported Complainant to Our Dealer for further comment.

    As a reputable Business, Palomar Engineers with 55 years experience understands that certain customers have differing approaches, however this one does not comply with *************** Practices.

    Thank you for your assistance with this complaint.

    Best Regards,

    *********************

    Administrator

    Palomar Engineers Inc.

    Customer Answer

    Date: 05/24/2024


    Better Business Bureau:

    The new antenna finally arrived and was tested with nominal function.

    However, the carefully curated comical response provided by the company is totally fictitious and serves as a serious wake up call as a consumer to avoid.

    The only communication I have received from the company was literally the tracking number for the shipment soon after this complaint was filed. The company did not reach out to me for an apology and/or explanation. The statement of harassment is patently false, as I was only trying to attempt communication. I insist that you look back at all the cases for this company before mine and note the previous complaints brought to the BBB. I will not purchase from or recommend Palomar to anyone. I find it quite amazing that this person, **************, being the "president" of this organization, would not communicate with me directly but only via the BBB complaint. Nevertheless, I now consider the matter totally closed and thank the BBB for intervening.

    Regards,

    *********************

     

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a rf choke and got a note telling me that a tracking number has been made, on March 15th its now March 19th and the choke hasn't been shipped yet tryed calling the number and got a recording that the mailbox was full and hung up on me. all i want is the choke shipped to me.

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an antenna system for $129.95 and a common mode choke for $69.95 on February 6, 2024. Items were shipped to me on February 10th. I did not receive the antenna but did receive the choke. I have called a dozen times and left a message but never received a reply. Their voice mail has been full and I have never heard back from them.

    Business Response

    Date: 03/05/2024

    Dear *************,

    We apologize for our Error in omitting your Antenna system BAS-41-500.  Please know that your Antenna has been shipped with Tracking No. **********************. According to ***** the package is "Expected Delivery by
    Wednesday 6 March 2024 by 9:00pm" . Please let us know when the package arrives and its condition.

    Thank you for your Business, and we hope that you enjoy your Palomar Engineers Products.

    Sincerely,

    Suzy

    *********************, Administrator

    ***************** AK6R, Chief Engineer

    Palomar Engineers Inc.

    *******************************************************

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    el dia ************************* COMPRE UN PACK DE 20 FERRITAS EN LA PAGINA DE PALOMAR, EL COBRO FUE RECIBIDO POR LA EMPRESA, LA QUE CONFIRMO EL PAGO CON UN CORREO ELECTRONICO, DESDE ESE DIA, NO HE TENIDO NOTICIAS DE MIS PRODUCTOS, EN EL SEGUIMEINTO DE PEDIDOS AUN APARECE EN ESEPERA DE PROCESAMIENTO. HE INTENTADO COMUNICARME DESDE DISTINTOS CORREOS EMAIL SIN NINGUNA RESPUESTA *********************************** ORDEN 24264W DEL DIA 25/5/2023 ****************

    Business Response

    Date: 06/20/2023

    **************** purchased an Item from our company, Palomar Engineers and agreed to pay shipping to his home in ***** via his *** account. Upon numerous inquiries, **************** did not pay the requisite $32 shipping fee, and still inquired as to the status of his Item on 6/11/2023. We responded on 6/14/2023 requesting payment for the shipping charge. We have communicated with **************** requesting payment on a number of occasions with no result.

    ******************** last communication with us on 6/15/2023, he had requested a Refund of his Purchase Price. We Refunded **************** his $30 payment on 6/20/2023.

    We consider this a Closed Case with a Customer that Refused to Pay to Ship his Item to *****.

    Best regards,

    *********************

    administrator

    Palomar Engineers Inc.

  • Initial Complaint

    Date:03/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Placed order on 18 Feb 2023 - Order #*****W confirmation - Charge card immediately charged $280.37 - No item was indicated as out-of-stock/back ordered/etc.- Contacted seller, 6 March, via listed Sales email address to request status as order status indicated "Awaiting Processing"- Attempted to reach live, 7 March, via published Sales telephone ************, voice mail full, could not leave message - Contacted credit card issuer on 7 March to request assistance in resolution, either shipment confirmation or a full refund

    Business Response

    Date: 03/15/2023

    We have received **************' complaint, and take his case very seriously.

    During these Covid19 years many Businesses have experienced personnel and product shortages.  Palomar Engineers is no exception, and since much of our Inventory comes from *****, the shipping delays have been rampant.

    Also, our manufactured Items such as the CMNf-TV that ************* has ordered take 2-3 weeks in production by our engineering staff. 

     

    We apologize to ************** and assure him that his Items are due to ship tomorrow 3-16-2023 via Priority Mail with Tracking No. **********************. Please allow 2-3 days shipping time and kindly let us know when the package arrives.

     

    We hope that ************** is satisfied with our over-engineered products, and  trusts the quality of workmanship by Palomar Engineers.

     

    Sincerely,

    *********************

    CEO

    Palomar Engineers Inc

  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a RFI filter kit comprising 5 components from Palomar Engineering total **$137.65 in May 2022. Unfortunately one component, a coaxial noise filter, was incorrectly supplied. I have sent 3 emails to this company requesting replacement with the correct item, and attempted telephone contract, with no response.

    Business Response

    Date: 08/10/2022

    We have been in touch with ******************* concerning the Item that was included in his kit that was not acceptable to him.

    The replacement noise filter was sent via **** on 08/09/2022 with Tracking No. **********************.

    We have also requested that ******************* let us know the cost (least expensive) to Return the unwanted Filter in his possession so that we may send him the Funds to ship it.

     

    Thank you for this opportunity to satisfy our customer.

     

    Warm regards,

    *********************

    administrator

    Palomar Engineers Inc.

    Customer Answer

    Date: 08/13/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

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