Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A warranty was purchased from ******* through all state protection plans for ice maker. I have submitted a claim through all state protection plans and the claim was accepted. After being told they would replace the ice maker, they stopped all communication. The help line will not provide any information or updates, I have contacted them three times.

  

  Business Response

  Date: 07/18/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the consumer does not receive their replacement, our goal is to correct the issue before it causes further delays.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future. 

  Customer Answer

  Date: 07/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2021, I purchased 15 sets of 8 ExpertPower SLA 9ah Batteries from ******. At the time of purchase, I also selected and purchased 15 AllState/SquareTrade 4-Year Auto Accessory Protection Plans through Amazons listings to cover each set.Shortly thereafter, I installed all 15 sets of batteries in our homes *** Symmetra whole-home backup battery system. The system and batteries serve a residential, not commercial, purpose, and are not used in any business or commercial application.Between June and July each year, I have performed routine maintenance on both the Symmetra unit and the batteries to ensure proper charging, discharging, and identify any degradation or issues. This is to guarantee reliable operation, especially during power outages.On July 9, 2025, after noticing a significant drop in backup runtime (from 6-7 hours to less than one hour), I performed my annual maintenance and identified that 13 of the ************************************************************** were not being detected at all by the *** system. The batteries are designed to be field-serviceable and are not a permanent part of the Symmetra unit.That same day (July 9, 2025), I submitted 13 claims to SquareTrade for the failed battery packs according to the terms of my protection plans. Shortly after, the SquareTrade system flagged the claims for fraud. I engaged in correspondence with SquareTrade and promptly provided affidavits confirming my residential use and purchase details.The next day (July 10, 2025), I continued to provide requested information to SquareTrade, including updated photographs of the failed batteries, their serial numbers, physical packaging, evidence of bulging, low or zero voltages, and proof of home installation. Despite my full cooperation and documentation, on July 11, 2025, SquareTrade denied all 13 claims, asserting the batteries were being used in a commercial setting.

  

  Business Response

  Date: 07/16/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to ensure that the claim experience is as hassle-free as possible. SquareTrade protection plans cover a wide range of products for home use and other purposes. As such, we offer different types of plans that are associated with the type of product being protected. 
  

  In this case, the consumer purchased a product intended for commercial use. However, the plan purchased did not include coverage for this type of product which prevented SquareTrade from offering assistance. We are sorry that the plan purchased by the consumer did not include commercial coverage.
  
  At this time, we have reached out to the consumer to further assist.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE washer from **********, *****, **, 2/24/24. It stopped working on 6/6/25. We paid $126 for a 5 year warranty through the ********** Protection Plan/Allstate/Squaretrade. After filing the claim online 6/6/25, a *** diagnosed the problem on the phone. They guarantee service in 2-3 days on their site. 2 weeks later, a ***airman came. He said the diagnosis was wrong, more parts and another appointment needed. We then got an email 6/18/25 (attached) from Allstate stating they had no ***airmen in our area, we needed to find someone, and they'd reimburse us, plus $100 in 6 days-never got the $100 (attached). The washer couldn't be fixed for under $500 according to our ***airman. It took multiple calls to Allstate for weeks to be reimbursed the $75 for his services. Before he even came out, they sent another email offering us $502 as reimbursement for the washer (attached). They offered us a ********** gift card. We declined, not wanting to buy anything else from **********. We were assured they'd send us a check for $502 instead. With no other option, we accepted the offer via email. We were told via phone call the separate check for $502 was sent out with the $75. We only received the $75. I have called daily for weeks and been given the same story, "The check will be sent out in 1 business day," or, "We've escalated this to our team." The past week they're now telling me, "Our accounting team will send you an affidavit via email within 24 hours to sign and return so we can release payment." We still haven't received an email or affidavit. This feels like a complete scam. Nearly 2 months later, we have no washer, no warranty we paid extra for because we have to buy another washer, and no reimbursement for the unit - while they continue to lie to us and give us a runaround. If we don't actually receive a check for $502 from Allstate for reimbursement, we'll be out a total of $798 for a washer we used for one year. No one should have to go through this.

  

  Business Response

  Date: 07/14/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to offer flexible and suitable resolution options to meet our consumers needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a consumer has to wait for their funds. Although a lot of consumers favor this option due to the quick turnaround, others may not, as it was in this case. 
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.
  
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Much gratitude to the Better Business Bureau. 
  
  I did receive confirmation via phone call and email that we will receive the reimbursement payment for $534. I was also informed via phone call by ****** and ******* that we will also receive $100 as initially offered with the repairman reimbursement. But we have not received confirmation via email on that amount yet. Though I'm still not 100% confidant after my 2 month experience with Allstate, I remain hopeful we will actually receive reimbursement in the total amount of $634. 
  
  I would like to add in response to the business's response, consumers should not have to endure what we did for 2 months - nonsensical, generated emails we were told to ignore, false information and promises each time I called. Constant runarounds with no real answers. **************** **** for ********************** should be better trained and permitted to actually assist in resolution rather than just take calls before consumers are forced to take further action. It should not be this difficult for consumers to get what they pay for.  
  
  I understand receiving a check versus a ********** gift card may be a longer process. But it should not be a process that leads to nowhere. 
  
  ********* ***********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried making a claim on my daughter's phone. She dropped it and the screen is cracked bad with small pieces of glass falling out. I first tried the phone number but was only given continuous promps to go online. So i went online, filed the claim by was only given the option to mail the phone in for a full refund. I was told when i purchased the insurance that it would be "replaced or repaired". By sending it in for a full refund she will lose all the information on her phone and be without a phone for some time.

  

  Business Response

  Date: 07/11/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement can be offered when the initial options are not available. In some cases, SquareTrade requires the consumer to send their damaged or defective unit to us for evaluation so a reimbursement can be processed. This process allows the mail the device using a prepaid shipping label to mail their device to ********************** for a quick reimbursement resolution. Although a lot of consumers favor this option due to the quick turnaround, others may not, like in this case.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future. 

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get an eyeglasses claim processed for my wifes glasses since June 20th, 2025. The claim was filed, documents and photos provided as requested, affidavit signed, and deductible paid. Ive had to make numerous phone calls trying to get this resolved. Ive been told that I would receive the gift card in 5 minutes, 1 to 2 business days days, 2 to 4 hours and still nothing. Each time I call Im given the run around and told that their team is working on it without getting resolution to this claim. ************* optical department manager for ******* has also tried to get this resolved. They were told that everything was received that was needed and the claim would be paid. On June 24th I received an email stating the review was complete and would be receiving reimbursement for $283.20 by ************* shortly. This has still not been received and we continue to get the run around.

  

  Business Response

  Date: 07/11/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. In this case, the consumer's account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This is done to ensure that the information regarding the claim is verified, to prevent misrepresentation. We are sorry that this resulted in the consumer's claim still pending the completion of this process.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a fridge last year and bought the Home Depo protection plan The fridge has been malfunctioning leaking water and ice and water dispenser are not working correctly. I called the protection plan claim #************ I was told they have no one in my area to make the repairs and I could use a local company. The problem I have is they will not approve the repairs unless I choose a Home Depo gift card in one business day or a check in 6 to 8 weeks. ( I was later told by a supervisor I would have the check in 6 business days) That's before I even know the cost of the repairs! In my opinion that constitutes blackmail! If I choose the Home depo card I am basically paying for my own repairs since Home Depo gets their money back in a round about way. If I choose the check they hold my money until they send it back to me.

  

  Business Response

  Date: 07/09/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the consumer to locate a repair shop within their area for quick and easy service without waiting for a technician for In-Home Repair. This resolution allows the consumer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the consumer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23575755
  
  I am rejecting this response because:
  Although I spoke with someone and was able to relay my concern their response seem to miss my point. My biggest issue I have is the fact they would not approve my claim until I chose a Home Depo gift card in one day or a check in what I understood  was 6 business  days! The first ****** I spoke to I believe said 6 to 8 weeks for a check. There was a communication issue ! 

  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/11/2025

  We apologize for any dissatisfaction with the consumers experience.

  SquareTrade does our best to offer flexible and suitable resolution options to meet our consumers needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a consumer has to wait for their funds. A lot of consumers favor this option due to the quick turnaround, some may not.

  In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Squaretrade is failing to procide adequate "customer service" in order to resolve me issue where I am not receiving their emails for me to sign in, but I receive emails for questionnaires. Mind you I have no blocks or messages appearing in my spam folders. **** refuse to get managers and are delaying my ability to file my claim within my warranty period before it expires. Twice now I have requested that my email be changed so that I can access my warranty plans and the first *** got the email wrong so it was never done properly the first time. trying to get a *** to correct that information was just as hard. I receive an email to my second email referencing me to go into the account that "I cannot" sign into and have been seeking help for and then click on forward my plans as if the *** ignored the fact that "I CANNOT SIGN INTO MY ACCOUNT" so how can i forward my warranty plans? I am livid at this experience after dealing with "squaretraitor" for years. I also was denied a copy of my messages with the *** ******** who did a terrible job of having a job and not doing their job.

  

  Business Response

  Date: 07/09/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide efficient service for our consumers anticipating their different needs. Our goal is to ensure that the claim process is clear, effective and seamless. SquareTrade works especially hard to make improvements to our website and mobile app that will provide our consumers with quick and easy access. At times, there maybe technical issues with the website that are uncommon and cause inconvenience to the consumers. 
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's issue. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2 year phone protection plan from Allstate on 11/10/2024 for my ******** phone that I purchased from local *******. It's called a adh plan which covers broken items such as screen . I filed my first claim on March of 2025 and my phone was repaired by them with no issues. I went to file another claim today and was told my 2 year plan was void. I called customer service to see why and was told the 2 year plan was for only one repair. Which it clearly didn't state on my receipt. **************** said they sent out an email when I bought the phone stating the limited warranty. I never received such an email nor would I have purchased a 2 yr plan that was void after one claim.

  

  Business Response

  Date: 07/09/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that there is a limit of liability set for each plan, which indicates the consumer's coverage amount. In this case, we were unable to process a new claim since this limit has been met.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They offered to send me back my ***** I paid for the plan by phone today.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a grill from ******* and I was sold an extended protection plan that was supposed to cover the grill if anything happened at anytime for any reason. This is how they aggressively sell plans. After two uses, my grill stopped working after I cleaned per Pitt Boss instructions. I filed a case with ************* and they sent me a replacement part. The replacement part did not fix the issue; so I decided to file to have my grill replaced. I have gotten nothing but run around from Allstate telling me to try Pit Boss first. I did try Pit Boss first. I did not buy my grill to play handy man.

  

  Business Response

  Date: 07/09/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's coverage has expired, or the manufacturer cannot assist during their coverage period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th of 2022 I made a purchase on *********** for a MotoTec 49cc 2-********** Powered Pocket Bike Mini Motorcycle GT Blue with additional 3-year Protection plan for toys priced between $400-$4999.99. The total amount of these two items was $466.47. On or about April 23rd 2025 I filed a claim for the bike because it was malfunctioning. The claim number was ************, and the claim was approved for local repair and reimbursement. On or about June 4th I called to explain that I cannot find anywhere near me that will work on said bike. I used to have a shop that would work on those kinds of bikes, however he is no longer in business. At this point Allstate wanted me to send them pictures of the item so that they could determine the best resolution for the claim. After sending pictures of the item, I received an email on June 9th stating that due to warranty was purchased for an item that is not eligible for coverage that the plan would be cancelled. Shortly after receiving this email, I called and spoke to Allstate about the plan being cancelled. Their customer service explained to me that ******* was not supposed to sell coverage for those type of items after 2021 and since it was purchased in August of 2022, they should not have sold me the coverage. I explained to the representative that had I known that I could not get coverage for the item that I would never have made the purchase. He insisted that there was nothing that they could do and it was ******** fault and to contact them. I pleaded with the representative to not cancel the plan and to let me talk to ******* to see if this could be resolved. PLEASE READ FULL ATTACHED WORD DOCUMENT WITH COMPLETE DETAILED DATES AND EVENT OF ENTIRE SITUATION.

  

  Business Response

  Date: 07/09/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide expeditious and hassle-free service since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. In this case, the claim was not processed due to the item being ineligible for coverage with an incorrect protection plan. We are sorry for any confusion this may have caused. 
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I would still like to keep my other complaint open with the other party in question "Walmart".  Because although I reached a resolution with square trade it was only for half of the amount and I believe since both parties are at fault ******* should still have to reimburse me the other half.

  
  Sincerely,
  
  ***** ******