Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate Squaretrade has been refusing to allow me to purchase an insurance plan on my laptop for a month.I have spent 30 hours on the phone fighting with them, and not one single person at Squaretrade knows a single thing. They have been refusing to allow me to speak to anyone who speaks english,They have been refusing to allow me access to my already existing account. But say that I don't have an account, then say I do, then say I have to send receipt of purchases , I have sent them 6 times. Then this guy on the phone right now refuses to allow me to get into my account so taht I can purchase the plan before my time limit is up.i have been doing this for 30 days!!!!!!!The last people who called in response to these complaints called me at 12:30am in the morning. Violating my rights to sleep, and violating and disrespecting my rights to rest when not working.Then saying that they did their job by calling me.This one guy at 5:50pm EDT who refuses to help me, has been keeping me on hold for 1 hour, he keeps coming back claiming hes looking for a supervisor, but is not looking for one, just puts me on hold then comes back after 5 - 10min and says, sorry can't find one, I have to put you back on hold again. after being sent to him to help me, and he is the one who has refused me all help. This guys name is: July from Mexico City Location ********* supervisor came on and confirmed that they will not sell me a protection plan, and will not help me get into my accouunt. and if I can not get in to my account until after the 30 day cutoff (on my own), then thye will also not sell me the protection plan due to it being past 30 days.I have requested password reset 25 times and nothing will come to my email account, and ********* says there is something wrong with the website.

  

  Business Response

  Date: 07/09/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to make service assistance as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our consumers. If any issues arise, our goal is to provide the support the consumer needs to complete the process. We are sorry that this has not been the consumer's experience and we would like to see how we can further assist the consumer.
  
  At this time, one of our specialists has reached out to the consumer to discuss this and ensure the proper support is provided to resolve the consumer's issue.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It doesn't work.

  

  Business Response

  Date: 07/08/2025

  We apologize for any dissatisfaction with the consumers recent claim experience.
  
  SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not the consumer's experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I filed a claim ************ and talked to Agent Alias and also talked to TV Department. I did the technical steps they wanted me to do nothing works. Agent did not know how to help me. They told me my claim couldnt be resolved with them and I had to contact tv department. ************* told me agent had to resolve my claim. This agent did not know how to directly connect me to a specialist on the phone. My tv does not work and needs to be replacement and no one has provided a resolution. Was not happy at all with this service and agents need to be able to provide resolution by getting help from a supervisor but they did not do that.

  

  Business Response

  Date: 07/08/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service.  However, there are necessary actions consumers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan, such as the item's price, date of purchase, and serial numbers (if applicable). Once this step is completed, an email is sent to indicate that a claim is ready to be filed. For TV claims, the consumer would contact our TV technical experts over the phone in order to finalize the claim. We apologize for any miscommunication regarding the next steps. 
  
  In this case, one of our specialists spoke with the consumer and came to an amicable resolution for their claim.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The claim has already been resolved.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a refurbished **** Aspire 3 laptop on **** in January 2024. The listing included a 3-year Allstate Protection Plan. Within the first year, the hinge separated, and the outer shell started coming apart. We filed a claim, but Allstate denied it, stating it was accidental damage not covered under our plan.We then spoke with a supervisor in November ********************************************************************************************************************* manufacturing defect, then the claim would be honored. We paid out of pocket for a diagnostic, which confirmed the damage was due to material fatigue and not mishandling.Despite this, Allstate denied the claim again, contradicting what their supervisor told us and ignoring the documentation. We are seeking a resolution under the terms of the warranty they sold.

  

  Business Response

  Date: 07/07/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23553897
  
  I am rejecting this response because:
  
  The difference between the two policy types was previously explained. The issue at hand is due to a mechanical malfunction which, as you explain, is covered by the standard warranty that we paid for. At the request of the warranty provider, we paid for a 3rd party diagnostic that supports that the damage is indeed due to mechanical malfunction. If this was not the case, why did a representative assure us that all we needed was the diagnostic report explaining that it was mechanical malfunction to move forward with the claim. We paid for this report, out of pocket, and in good faith to have this issue resolved. The damage to this item is due to mechanical malfunction which is covered by the warranty type that we have purchased, and is supported by the 3rd party report which we provided. We ask that the warranty that we paid for be honored. 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 07/14/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a couch through ***********. Purchased the Allstate protection plan for the couch, 2 cushions on my couch are damaged from normal wear and tear and sank in. In their key points, it says it covers normal wear and tear. But my claim got denied because the person said its loss of resilience so I had the customer service agent send me the ****************** of my plan, nowhere does it mention loss of resilience in the whole terms. So theyre denying my claim on a made up reason. Claim ID in in the account number area.

  

  Business Response

  Date: 07/04/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrades goal is to provide a smooth claim experience and give our consumers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the consumers specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, loss of resiliency or comfort is not covered.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** washer from ********** store 0453 on April 10, 2022, and I purchased AllState Protection Plan. My washer stopped working July 14, 2024 and I filed ins claim and it was Repaired. The same issue occurred on November 30, 2024, claim #************, ****** and I was advised a repairman would be assisnged. We were assigned SUPREME APPLIANCE REPAIR ************ and over several months they sent technicians and it might work for a day. We kept working with them, and when it quit again, they had us provide a video of what was occurring, which we did. They claim that they sent a report to AllState and AllState was "ordering a new washer" and have since ghosted us. No response from AllState. I am 72 years young and have been hauling my laundry to the self-service laundry mat across the street but it's been 7 months and I can no longer manage. I need a working washing machine.

  

  Business Response

  Date: 07/03/2025

  We apologize for any delays experienced throughout the consumers claim process.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for a bike at target I then went to the site list it on the receipt for the warranty to register mywarranty as provided that was in May 2025. It is now July 2025 and I still have not received my warranty. I have email and spoken into numerous people regarding this issue and yet it has not been resolved. I spent about $105 on this Warranty for my bike and no one has given me anything to make this better to fix it to just say they cant do it. I dont know what their issue is. It is their division of square trade that is supposed to do this. I have spoken to three different supervisors who have called and given me the runaround that Id have it within 24 hours and again it is July purchased in May and I still dont have my warranty. I have a ton more emails I can show but Showed beginning and most recent

  

  Business Response

  Date: 07/04/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to make the claim process as hassle-free as possible. When filing claims or registering plans, we have several processes and options available to ensure consumers are able to complete their claims or registration requests effectively. In this case, an error with one of these processes led to an unintended delay that is not considered normal with our consumer service expectations. We apologize for any inconveniences caused by this uncommon error. Our teams are actively working to investigate this matter further to prevent any delays moving forward.
  
  At this time, our specialist team provided the consumer with information regarding this matter.

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23548822
  
  I am rejecting this response because: after 3

  months  there is still no warranty provided to me. I have been told at least six times that Id have my Warranty within 24 to ************************************************* May and I still dont have a warranty. I have literally spent 15 hours of my time at least between emails text and phone calls and trying to resolve this and I still get the same old story. I dont understand how thousands of people can buy warranties from target delivered by square trade yet its taking over four months to get mine. I find this absolutely gross negligence on the part of Allstate and square trade. Their response is no response. Its just saying that they will get it well that spend the line the whole time this action is not resolved until I have a warranty in hand. *** had 20 million. Apologies but never actually any work done. No, I said anything like wow youve had to pay for this thing and you never got it. They sure took my money right away.. their response was also that my bike would have a warranty for a year from the manufacturer so its no big deal. Thats absolutely not the point the point is when you pay for something youre supposed to get it within a reasonable time traditionally with these warranties, you get them the day of purchase I really hope ****** sees this and sees what a fraud square trade is doing *** their customers. Im sorry but a letter oh, were gonna get to it is just not enough. Until I have a Warranty in hand and maybe even receive reimbursement for this Warranty that I paid for due to the amount of time Ive had to waste and trying to get it would be a nice addition, considering the circumstances. 
  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/10/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to make the claim process as hassle-free as possible. When filing claims or registering plans, we have several processes and options available to ensure consumers are able to complete their claims or registration requests effectively. In this case, an error with one of these processes led to an unintended delay that is not considered normal with our consumer service expectations. We apologize for any inconveniences caused by this uncommon error. Our teams were actively working to investigate this matter further to prevent any delays moving forward.
  
  In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Solidcast sink and the five year warranty was purchased on 10/16/2020. The discoloration started approximately 6 months ****** was not reported/claimed because it was a gradual process and it wasn't noticeable unless you were up close. As time progressed, it became noticeable at a distance. I noticed the chip recently (approximately 2 weeks ago), and decided that the sink had to be replaced. I didn't know that the sink was still under warranty until I searched for my previous order to repurchase it. I did not realize that the warranty was for five years. This is when I initiated the claim on 06/27/***** claim was denied due to the following:"Due to the original issue not being reported within the required timeframe, we are unable to continue processing your claim. We cannot support future claims for discoloration, stains, and scratches over the life of the plan"I contacted a representative and informed them that the recent chip was the reason that I wanted to replace the sink, which initiated the claim. The discoloration was included as the description of the condition. I sent a page of the terms and conditions that covers furniture (classification of the sink). This clearly states stains and chips are covered (attached-dated 11/06/2020)Again, the claim was denied.I can provide the email feed from Allstate Protection Plans if needed. Thank you.

  

  Business Response

  Date: 07/02/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to assist all of our consumers and provide efficient and effective resolutions. However, per our terms and conditions, consumers must file a furniture claim within 30 days of when the issue occurred. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23544934
  
  I am rejecting this response because:
  As stated previously, the claim was initiated because of the chip which was recent. I filed the claim within  2 weeks. Not knowing that the sink was under warranty until I attempted to make the purchase. I would have made a purchase 6 months ago if i was concerned about the discoloration. As requested.  I included this information  as a description of the condition. The chip was serious and required replacement  resulting in the claim. Also, I was denied for the stain and the  chip although it is clearly stated in the terms that they are covered by the warranty. It seems that the company is determined to to deny this claim. 
  
  ****** ********

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer dryer combo stopped working mid cycle. I called and filed a claim number with Allstate on the 11 of June which is listed with the screenshots. Their technician come out ( end of the week) he did not fix it and he did not open the door for me to get my wet clothes out. and said I would have to go through ******* since it was an issue that ******* can fix. ******* had their technician come out (about a week later) and they confirmed with me that it wasnt their issue and did try and fix it but said its ultimately Allstates issue and that they should help me. Ive included screenshots to show that Ive been waiting for a technician to come out and fix my washer/dryer combo since the 11 of June or help me open the door to get these wet moldy nasty smelling clothes out that are stinking up my whole house. And I keep getting emails saying the technician has to reschedule another day the parts havent been delivered yet and the technician has called in sick and can not come

  

  Business Response

  Date: 07/03/2025

  We apologize for any delays experienced throughout the consumers claim process. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electronics Protection Plan through American Home Shield (AHS), administered by Allstate Protection Plans (SquareTrade). While both AHS and Allstate have confirmed that my protection plan is active, neither party can provide the actual contract or Order Summary that defines my deductible, coverage, and terms.I was told by Allstate that a copy of the contract was mailed on May 27, 2025, but I never received it. A sample contract was mailed to me, but not my specific Order Summary or actual contract. Allstate also stated that they are unable to view or populate my contract in their system, and no one can retrieve it internally or provide tracking.This is unacceptable, as I cannot verify my deductible or coverage, and I am being charged a $100 service fee without any contractual proof. I am requesting the actual contract and Order Summary I paid foror a full refund if it cannot be provided.

  

  Business Response

  Date: 07/03/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to make the claim process as hassle-free as possible. When filing claims or registering plans, we have several processes and options available to ensure consumers are able to complete their claims or registration requests effectively. In this case, an error with one of these processes led to an unintended delay that is not considered normal with our consumer service expectations. We apologize for any inconveniences caused by this uncommon error. Our teams are actively working to investigate this matter further to prevent any delays moving forward.
  
  At this time, we have reached out to the consumer to further assist.