Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a sectional from Wayfair along with the Allstate protection plan. I filed a claim on 8/8/22 because the buttons started to fall off. Allstate assessed the sectional and sent this to me.Allstate Protection Plans Claim #: ************ Hi *******,We reviewed your claim and determined that the best solution is to reimburse you directly for the replacement of your item, since it's not feasible to send your item in for repair. Before we continue with the reimbursement, we need you to complete and sign an electronic affidavit stating that all the information you shared about your item's condition and the cause of the damage is accurate and true to the best of your knowledge.Here's what happens next.1. Click the link below to complete and sign an Affidavit for Reimbursement Please review the affidavit. You will sign this affidavit with an electronic signature that is legally binding. Once you submit, your signed electronic affidavit will be instantly sent to us for review.Click here to sign the affidavit 2. Your signed electronic affidavit will be reviewed We'll review and email you an update within 2 business days. There's no need to call us to check on your claim. We review the same day we receive the signed affidavit.Thanks,The Allstate Protection Plans Team..I signed the affidavit and the just sent me two e gift cards totaling $****** they were supposed to send me a check not e gift cards. I don't want these gift cards I want my money back as stated. Please help get my money back. I also paid ****** for the couch not ******

  

  Business Response

  Date: 08/22/2022

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to offer flexible and suitable resolution options to meet our consumers needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a consumer has to wait for their funds. Although a lot of consumers favor this option due to the quick turnaround, others may not, as it was in this case.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2020 I purchased some Skullcandy in the evil headphones from ******* along with the protection plan from Allstate square trade long story short my headphones are damaged and I made a claim the damage that was made to the headphones was covered by the insurance so because you get home is damaged beyond repair due to liquid damage I opted for the fast cash option to be able to purchase another pair of the same headphones. Now the first issue I had was that I purchased my headphones at ******* for $62 plus taxes and squirting but also decided that $57.06 was sufficient enough to buy the same headphones. I have a picture of the same headphones from a recent trip to ******* and they are still $62 which are along with the picture of my receipt now my second issue with them is that a resolution was found and was made the only problem with that is I got an email for an e-gift card and to be able to see my ID gift card details and information it tells me click on the link but the thing about that is every time I click on it it takes you to the web browser and a web page that says nothing but an error has occurred so I can't even get the details to this gift card because the link was corrupted or something. So the so called resolution wasn't really a resolution just more of a problem because I reported this problem to both ******* and square trade from Allstate and both their customer services have been giving me the runaround telling me to contact one another meaning square trade is telling me to contact ******* and ******* is telling me to contact square trade and has been ongoing and I have gotten nowhere. I I found this claim on 27th of July so just a bit over 3 weeks ago. But to add on top of all of that I guess the oddity sent me an email stating that they need photos of the receipt which I sent them and but also photos of the device now keep in mind that . I will upload multiple pictures to support what I said

  

  Business Response

  Date: 08/23/2022

  We apologize for any inconvenience with the consumer's recent claim.
  
  SquareTrade offers various resolutions for each claim. These are determined based on the consumer's device and the issue reported on the claim. One of our options is the Fast Cash resolution which provides the customer with an express reimbursement and does not require the device to be returned to us. However, in this case we need to confirm some information regarding the purchase and the item before the final approval.
  
  At this time, we have reached out to the consumer to further assist.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a phone and a protection plan from ******* on 02/24/2022. Filed a claim for repair on 07/14/2022, was told to have repair done at a local repair shop and pay for the repair and then submit the receipt for reimbursement. The receipt was submitted on 08/04/2022, then we were told it needed to have more information which was the stores physical address. We submitted another receipt, on the same day we got the email, that had the stores physical address, and then were told it needed more information that stated what form of payment was used even though the receipt clearly states in big red letters that it was paid. The receipt includes all of the contact information for the repair store including the stores email address. Every time we contact Allstate Protection Plans we are told to give them another 24 to 48 hours to get an answer. I've been in contact with them almost everyday this week, and again tonight was told they need another 24 hours to get it resolved. The protection plan is in my daughter's name but she is not 18 yet, so I am filing the complaint.

  

  Business Response

  Date: 08/19/2022

  We apologize for the delay the consumer faced in receiving their reimbursement. 
  
  SquareTrade ensures our claim filing process is as easy and hassle-free as possible. We typically process reimbursements within one business day. Our Local Repair resolution requires the consumer to take their item to any repair shop, pay out of pocket for the repairs and submit the repair invoice. Although, we need some verification to reimburse the consumer, which may have been the case in this scenario. 
  
  We understand the consumer's frustration. The resolution has been met in this scenario, and we hope to expedite the process in the future.  
  
  

  Customer Answer

  Date: 08/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the future Square Trade should clearly state what information is required to be included on the repair invoice that is submitted. They should not be able to require different or additional information each time the invoice is submitted. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/18/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an **** Spin laptop ($649 minus a $150 discount) and Allstate warranty (approx $70) from ****** in December 2020. There was a crack in the screen and the speakers were making a funny noise in June 2022. Per Allstate Protection Plan website, I shipped the computer to them on approx 6/9/2022. Shortly after I received an email from Allstate that the computer was not repairable and they were sending me a check for the replacement cost. I received a check for $175. I immediately emailed Allstate to tell them that the check they sent in no way covered the cost of replacing the laptop. I received a reply that asked for receipts. I sent receipts for the laptop and the warranty. I got no response. I emailed several more times with no response. I called on 8/2/2022. During a one hour and 37 minute phone call, I was passed around to at least 6 different people and forced to retell the issue over and over. Finally a man calling himself ***************************, a manager, said they would send a check out for the full amount of the laptop. I waited a week. No check. I called again 8/10/22. After a 30 minute phone call in which I was told *************************** was busy, an agent named *** promised a check would be sent out for the remaining amount (the $175 check is supposedly still live, but I have not cashed it). Here I am 8 days later with no check.

  

  Business Response

  Date: 08/19/2022

  We apologize for any inconvenience and delay ocurred during the consumer's experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. Our goal is to correct any related issue before it causes further delays. We are sorry this was not the case with the consumers claim.
  
  At this time, we have reached out to the consumer to further assist.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not yet satisfactory to me. I have gotten the same response twice before, promising the check is in the mail, but I still dont have a check. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have pictures of what it look like when powered off so them no fixing it stated it was physical damage is very disappointing . There is no visible cracks on the screen when the device is powered off and has never been dropped or been around any liquids , issue appears when device is powered on shows internal cracks on the screen and messed up pixels and they wont fix it, issue occured after closing the ******** 2 DS like normal and reopening and they stated below, Plan#: *************** claim_053351123133 *This is an automated message - Please do not reply directly to this email* Hello *******, We are contacting you regarding the claim you filed on your ******** 2DS.Your item was received and has failed audit inspection for the following reason(s):Physical Damage(PHOTOS ATTACHED)Unfortunately, your protection plan for this item only covers standard electrical and mechanical failure from normal use and is voided if any accidental physical and or liquid damage is found. Due to this, your claim has been closed and your item has been shipped back with no repairs under ***** tracking .Image_2022-08-18_06-25-38.png Thank You,The Allstate Protection Plans Team

  

  Business Response

  Date: 08/19/2022

  We apologize that SquareTrade was not able to approve this claim.
  
  SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also ensure that our specialists are providing accurate information. Per our terms and conditions, physical damage is not covered under our standard plans.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

  Customer Answer

  Date: 08/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April18,2020 I went to ******* to purchase a ** because our previous one wasn't working and we also wanted a larger one. ******* advertised a ******* 65" ** on sale at $348.00.We bought that ** and they offered the protection plan and we decided to pay for that as well. As required I registered our ** with our protection plan through Allstate Protection Plans and it is good till 04/17/2023.On Friday August5,2022 we got up and turned on the ** and half of the screen is dark to black.It is darkened in the middle and gets darker to completely black on the right side of the screen. Impossible to see anything on the right side. On that same day I started the claim with Allstate to get ours fixed/replaced.According to Allstate the receipt I supplied isn't the ** I am claiming.They are stating it goes to a 55".I assure them it can not be as I have only purchased that 65" . So I email them a copy of my receipt, a picture of the serial & model numbers on the back of my ** and a screenshot of the plan stating it goes with the 65" **. I then notice the plan that I paid for actually covers a ** in the price range $400.00 - $599.99. At ******* when you purchase a large item it is brought up to the register for you and the cashier scans it and the protection plan is offered. They did not offer me more than 1 to choose from. I accepted the one offered. I followed the instructions and registered my ** and plan. Allstate is giving me the run around and not honoring what I paid for. I have spoke to ****** at the *********, ** *******, where the purchase was made, and she has verified with me the information I have does indeed go with the 65" ******* **.They do not carry the same model but they do have 1 within the range of the plan I purchased. Please help this has been going on for almost 2 weeks.They continue to email me requesting receipt of the correct **. I do not understand why they can't verify all that I have given them since they do sell the plans through *******.

  

  Business Response

  Date: 08/19/2022

  We apologize for any inconvenience  during the consumer's experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions. However, there are necessary actions consumers must take to help us move their claims forward, such as submitting their proof of purchase. This requirement allows us to verify essential details that affect the protection plan, such as the item's price, date of purchase, and serial/IMEI numbers when applicable. Consumers are free to submit their receipts at any point before a claim, and we always recommend uploading them within a week of purchasing the item.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

  Customer Answer

  Date: 08/20/2022

   
  Complaint: 17733257
  
  I am rejecting this response because: as the email states from ********, I am to send them a copy of my receipt. I have sent them a copy 2-3 times already.  ******** did call me last night and now I am supposed to supply an amended receipt or a statement from my ******* manager that says the receipt is wrong.  I am now waiting to hear back from ******* as I have left 2 messages to call me and today I called 1-800-******* and put in a request through them.  I feel Squartrade or Allstate should be doing all this leg work considering these to giants work hand in hand with the sales of electronics.  I as the consumer am unable to control the numbers the register prints on the receipt nor the level of protection plan purchased. I can however assure you that I have never in my life owned a 55 ********** but did indeed purchase the 65 **********. I already spoke with ******* and they were able to check the model number on the back of my TV and verified it is a 65.   This is so unfair. I am an honest person. I work as a police dispatcher full time and make extra money on the side by selling plants. I do not have time for this. And now as of yesterday this has been going on for 2 weeks. Half the screen black!  I am looking forward to speaking with the ******* manager again and ********* is supposed to call me back on Monday. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/27/2022

  We do apologize for any frustration with the claim process experienced so far.
  
  Squaretrade is only able to cover a product with an accurate receipt. This is a requirement for almost every warranty on file. 
  
  At this point a member of Squaretrade support has established contact with the consumer. Once an accurate receipt is available we will help the consumer proceed to the next step. 
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 2 year warranty on my iPhone XS and I went to make a claim and the company square Trade Allstate on a product I bought at ******* and I already file a claim and the last claim I filed they sent a replacement phone because they said it couldnt be fixed. So when I went online to file my new claim they dropped my warranty because they said since I got a replacement phone that Im my phone is no more of their responsibility that they fulfilled what they needed to do so I cant make any more claims and my warranty is no longer valid. I told them that they were the ones who wanted to send me the phone the replacement phone without trying to fix my phone so now I dont have a warranty because they said they sent me a replacement and after that they cancel your warranty nail I didnt see anywhere in the booklet I received from ******* saying that if they replace something they are no longer your responsibility they also charged me ***** deductible to do anything which I paid and then they told me my phone was 3***** and really they were only supposed to charge me ***** deductible going by the pamphlet I received by ******* when I purchased it and I paid 1***** plus tax for my warranty. And I also got told two totally different things about how there warranty works these people are scammers. I want my money back for my warranty to pay for my phone to get fix. Also they want you to pay out of your pocket to get fixed and them reimburse you or you can send it in and wait!!

  

  Business Response

  Date: 08/19/2022

  We apologize for any misinformation regarding the consumer's recent claim.
  
  SquareTrade does our best to provide our terms and conditions to customers via email once they have purchased a protection plan. Additionally, we make the warranty terms accessible to our customers on their online account. Our protection plans are designed to provide coverage up to the total amount paid for the item at the point-of-sale. However, this amount does exclude taxes or any additional fees that *** have been accrued during the purchase.
  
  At this time, we have reached out to the consumer to further assist.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended 3 year warranty (provided by Allstate protection plan DBA SquareTrade) from *******.com for an outdoor porch swing. The plan clearly states that it covers fabric and seams, but Allstate denied my claim for ripped seam in fabric, said they do not cover fabric and offered to refund the money I paid for the extended warranty. They then told me to call ******* and that they were not going to cover the item for which I purchased the extended warranty. ******* said to call Allstate SquareTrade because this was a ******* "marketplace" item (Costway). I have been stuck in the middle of emails and phone calls and no one will take ownership for the extended warranty which I purchased in good faith - *******.com order# *******-349553 shows both the item and the extended warranty. This item is still offered for sale at *******.com and I am asking Allstate Protection Plans to honor their agreement and replace part M (chair/back covered pad). Thank you for helping me with a good faith purchase. I attach the photos I sent to Allstate SquareTrade protection plans with my claim to replace the chair/back covered pad.

  

  Business Response

  Date: 08/19/2022

  We apologize that SquareTrade was not able to approve this claim.
  
  SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. Per our terms and conditions, physical damage is not covered under our standard plans.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.
  
  

  Customer Answer

  Date: 08/20/2022

   
  Complaint: 17730150
  
  I am rejecting this response because: I disagree with the terminology used by the vendor. The extended coverage offered by Allstate FairTrade clearly states that fabric and seams are covered. Vendor has offered partial compensation, and something is better than nothing, but until I receive it, I'm not ******************* the claim since this vendor does not follow through with what they say they will do based on my experience with them honoring valid extended coverage claims as set out in writing.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/27/2022

  We do apologize that Squaretrade was unable to approve this claim.
  
  As per the terms and conditions for this consumer's warranty, Squaretrade does not cover cosmetic issues for any item. Squaretrade warranties cover products for issues impacting functionality and in this case we have provided additional support beyond the contract to resolve the consumer's concerns.
  
  We appreciate the feedback but would not be able to provide additional resolution for this claim description. 

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued 2 e gift cards for warranty claims. When I went to use the cards they came up with an error that they where no good. I have contacted the company and they keep telling me to wait. Its been a week and they still cant issue ne cards or refund my money.

  

  Business Response

  Date: 08/17/2022

  We apologize for any inconvenience with the consumer's recent claim experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the consumer does not receive their payment, our goal is to correct the issue before it causes further delays. In this case, we need to confirm some information regarding the item's purchase. We are sorry this was not the case with the consumers claim.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. They have requested photos of the items that where already sent when the claim was paid out. They asked for a reciept with company logo on it. Items where purchased online so I sent proof of the online purchase. Claim was paid on Aug 10th and the gift cards where suspended due to someone deleting the photos. It has taken 5 days for them to say we need more photos. I have sent the photos they asked for but no one will acknowledge that they have them and the person who reached out uses a generic email and has no direct phone to call him and cannot have a call transferred to him. When I called after I sent the photos I was told it was another ***** hours for the email to be seen. They chose to tell me that it was a computer issue that caused the gift cards to be faulty and they would reissue them. 5 days of being lied to on what the real issue was. I was told the issue will be fixed and cards reissued by 6pm on 8/17/22. That has not happened. Know one knows what others are doing. They just make tell people what they want to hear and shine them on. That is what has happened here. I have never had issues like this in the past. You people need to stop lying to customers and making up stories to cover their own mistakes. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/22 I filed a claim reguarding my children's bunk bed. It was unsafe so they have been sleeping the floor because we disassblemd it for saftery reasons. It took until 8/10/2022 for Squaretrade to process my claim and approve a replacement. But a replacement could not be sourced so they changed it to reimbursement. on 8/11/22 I signed the affidavit and recieved a confirmation email. I waited the one busines day like the email stated and there was no reimburesment. I called and chatted with 8 different reps and they all said the affidavit wasn't showing on their end yet to wait. Every time I re-filled the affivadit out online and nothing came through. Finally, on 8/15/2022 I spoke with a supervisor who filled out the form over the phone and processed it. Still no reimbursement. I called and spoke with another supervisior on 8/16/22 and was told there was a problem sending the gift card that they would send a paper check in 3-5 business day. That to me is unacceptable. By the time the check arrives it will be almost 2 weeks of my kids sleeping on the floor because of squaretrade's faulty system. I sourced a replacement already but its already $100 more than the orginal price and it keeps rising the longer I have to wait for proper reimbursement of this warranty I purchased.

  

  Business Response

  Date: 08/18/2022

  We apologize for the delay the consumer faced in receiving their reimbursement. 
  
  SquareTrade focuses on meeting the needs of the consumers to ensure maximum satisfaction. We typically approve claims within one business day, and reimbursement through our express gift cards is the fastest and easiest way for the consumers to get reimbursed. It is usually received within one business day by the consumer and can be utilized at the store from which they originally purchased the item. 
  
  We understand that this was not what the consumer experienced, and a member of our team has reached out to the consumer to resolve this issue for them.