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Business Profile

Car Dealers

BMW of Buena Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tuesday 1/2/24 Took my car in for a scheduled oil change at noon.No one ever called, text or emailed me the status of my car. I called at 5pm for an update knowing that the service center closes at 6pm. I was told that someone would call me back in **** mins.That call never came. I called back at 6 and of course the service center was closed. The phone system is horrible, so it took me about 10 mins to reach a real person, who basically just laughed and told me that they closed at 6 so I shouldn't be surprised that the phone wasn't being answered. She said she would transfer me to a manager and then the call was dropped. This is beyond frustrating. This was a simple oil change, that's it. I was able to get a number for the service manager *** and left him a message. He disclosed on his voice mail that his hours for the week were 7am to 5pm. It is now the next day at 10am and the service center opens at 7 am. *** still hasn't called me back. I got a text from a ***** letting me know that my car is ready for pick up and needs to be picked up by 5pm. I then received a message from the manager *** advising me that the dealership messed up and he was sorry. This is a luxury dealership and they dont do things like this. But they did!I had to miss work today because I didn't have my car. Ridiculous Clearly the management team isn't doing their job. Someone should know and be following up on what is being serviced daily and the status of those vehicles. No one is doing that. I picked up the car. No one apologized for what happened. *** didnt come out to say to me. My car however was driven 2 miles and placed in dynamic mode while in their control. This was according to the mileage checked in and out per the receipt I received. Why was there a need to drive the car at all when it was in there for an oil change. Why was the drive function changed from normal to dynamic mode, which is basically a sport/ faster response drive option. Was my car taken for a joy ride?

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the horrible mistake of purchasing a used 2020 *** X3, VIN *****************, from this dealership on 12/21/2022. Besides the fact they ran my credit multiple times without authorization, misrepresented the mechanical integrity of the vehicle, and did not provide copies of the documents they asked me to sign after purchase, as of this date, they have still not provided a title for the vehicle to the financier, my bank, Actors ********************* As of this date, the company has not responded to my California DMV complaint, or the emails, calls and texts I have made to them, and my salesperson, ****, regarding this matter.Per Cal. Veh. Code 5753(c)(1). If the dealership fails to deliver the title within 15 business days, the dealership, upon written demand by the buyer, must pay the buyer $25 per day for each day that exceeds the 15 business day deadline up to a maximum of $2,500. I'm formally asking the dealership to pay this penalty and provide the vehicle title to my bank immediately. The vehicle code also allows that, if the dealer fails to remit this penalty when asked to do in writing, I may *** them for up to $7,500.00 plus court fees and legal costs. If I'm forced to take this action, I will. I will also return the vehicle at such time and expect my down payment to be returned. I hope we can resolve this matter amicably, but based on my experience with this dealership so far, I don't have great confidence they'll do the right thing.

    Business Response

    Date: 05/15/2023

    I reviewed the customers complaint in regards to perfecting title to his lienholder.

    The title was, in fact, processed electronically on 1/20/23. I emailed ************** this information along with the Paperless Title number that he can provide his Credit Union. 

     

     

     

  • Initial Complaint

    Date:03/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2021 *** purchased through Buena Park *** for service October 2022. Since the service, my vehicle makes a noise when put into reverse gear. I took it to a ****************** who advised that my vehicle makes noise because Auto Nation put aftermarket and not *** parts / rear pads on my vehicle. ******* had advised I need to remove the aftermarket pads placed by Buena Park ***. I paid money to Buena Park to repair my vehicle with *** parts Even though my vehicle is under warranty..

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car on 02/20/22 and purchased a *** ultimate care pkg (48 months OR 50K miles). Took my car for service in Nov 22 & was told that my pkg had expired. After some back & forth pkg was still good THAT DAY (11/21/22) but would be expiring on 12/16/22. Spoke w/finance who reflected ***s service pkg go back to when car 1st came in service; so when I purchased my car in Feb 22 the service pkg went backwards as opposed to forward. Buena Park said this is standard for all ******************* is nothing the can do. I contacted *** North ******* om 01/20/23 @ 12:54pmPST s/w *****, who stated the initial service I got on my car wasn't even under the care pkg I purchased. That the PREVIOUS owner still had a service floating out there & since there was no name attached; they used that service for my car. So after paying $3,211.00 for an ULTIMATE CARE PLUS pkg, I got ONE service. That is it. Both the dealership and *** north ******* states these are standard practices. I'm sure its not standard practice to pay $3,211.00 for ONE service. I would like a COMPLETE AND FULL refund AND at minimum a years worth of service from ***.

  • Initial Complaint

    Date:10/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long story short, ****** 328 was taken into BMW of Buena Park on 10/02/22 because it had a rough idle, and I made an appt to get it checked out. I waited close to 2 weeks to get my car back. It was misdiagnosed, service advisor encouraged me to state the check engine light was on when it wasn't which was very unethical and fraudulent (so *** can possibly cover the car under emissions warranty). To top it off my car was involved in an accident at the dealership. I have attached a File with all the information in details with all the dates. *** Customer Care told me to contact *********************** Director to help me out, and he took off $200 off repair, and if he can't resolve issue to contact them back for a Case Manager. ( I basically paid $1,297 to change a fuel injector, when it should have never been changed in the first place. After the repair was done, ***** the service advisor text me my car is ready for pickup and my car is running fine now and everything is good. I drove about *****ft (still on *** property) and my car started to SHAKE horribly, and my car went into Limp Mode (Drive-Train Malfunction) error popped on my screen. ***** recommended I changed out the other 3 fuel injectors and quoted me for an additional $2,000. I declined the repairs (completely lost trust in this unethical dealership) and got my car Towed to *** ******. *** ****** did a correct diagnosis, and it came out to be a dirty spark plug and my fuel injectors were fine. they fixed my issue, and now my car is running perfect. I was encouraged to say check engine light goes on and off VERY unethical, my car was hit, and car was misdiagnosed. It should have taken a few days to get my car back but took over 2 weeks! and on top of it, I was paying $50 a day for my rental insurance though Enterprise. I have attached. Full detail of events that have occurred, and also my Text messages with my Advisor (*****) and I. I demand a $1,297 refund or I'll take further action. Thanks, ***********************

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 12, my shop purchased $1000 of suspension parts from Buena ********* We installed the parts and discovered that the parts we received were defective. Upon attempting to exchange our defective unit for a different one, the dealer informed us that they would not honor the defective part warranty as stated on their invoice. We were not attempting to return the part nor recieve credit, only and even exchange for a good unit. The dealer informed us that we would have to reinstall the part, pay for a tow to their dealership, and allow them to make a determination on the status of the part, even though it had clearly and obviously failed.

BMW of Buena Park is NOT a BBB Accredited Business.

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