Reviews

This profile includes reviews for XE.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

XE.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  XE.com

  7001 Village Dr Ste 200 Buena Park, CA 90621-2232

  
• 

  Xe.com

  200 - 1145 Nicholson Rd Newmarket, ON L3Y 9C3

• 

  XE.com

  6565 Knott Ave Buena Park, CA 90620-1139

  

Review Details

• Review fromWayne A

  Date: 07/08/2024

  1 star
  Stay far away from this company as they play games with people's money in violation of federal banking laws. They are borderline scammers at this point. As I initiated a transaction July 3rd and was canceled 4 and a 1/2 hours later, and my account was closed.... Even though the recipient received a number to pick up the money.. July fifth, they took the money out of my bank account after they closed my account to transfer which is highly illegal. And now i'm still waiting for the return of my money and if not returned soon I will file a charge back which is a major hit on a company like that. Everything this company does is very unethical and lie a lot. Again i'm warning everybody never to use this company.

• Review fromJessica P

  Date: 06/21/2024

  1 star
  This company is a SCAM, I sent money 6 days ago, and it said it would be in the recipient's account within minutes. After 6 days it's no there. Customer service just gives vague answers and say that they will transfer the case, and to wait for an email that never comes.

• Review fromNone O

  Date: 05/03/2024

  1 star
  I tried to use Xe to pay a traffic ticket I got in *****. I created an account - which involved providing a lot of personal information. After setting up the transfer, I received an email with the following questions: Please confirm the following: o Your full name including any middle names o Occupation(s) for the last 10 years. Please give exact role. o Have you ever lived overseas? If yes; when, where and what was your occupation whilst residing there? o Do you have any connections with individuals in government roles/bodies? (past or present) o Have you ever worked in government roles/bodies (past or present)? If yes; what was your exact role? These questions are way outside the bounds of reasonableness. There is no way I'm providing answers to these questions - other than my name, What possible motivation could they have for this nonsense? That $70 transfer looked pretty suspicious, I guess. Now the Canadian intelligence service wants to know all about me. I highly recommend that you avoid XE.

• Review fromTiffany R

  Date: 04/23/2024

  1 star
  DO NOT USE XE!I've used XE Transfer since August 2022 and have made 19 overseas transactions to the same recipient. Today my account was suddenly closed after I tried making another transaction with no explanation from XE. This is very unsettling. I tried chatting online and calling, but am told "there are instances when the system closes the account by mistake that's why we have to ask our verification team to do a 2nd review and reopen it." both via chat and on the phone.

• Review fromSashikanth K

  Date: 01/28/2024

  1 star
  One of the worst money transfer exchange to deal with. They advertise the money should receive in 1-3 business days but, they update status as they did not receive the money from senders bank after 6 business days. Very unprofessional and unethical company to handle with. Don't fall for their exchange rate offering and inviting unwanted troubles. I initiated on 01/22/24 but, so far details in transaction showing as "Amount not received from senders bank".

• Review fromPRAVEEN T

  Date: 01/16/2024

  1 star
  XE closes the account with any reason and sends and email even though they had the documents verification during signup and while transactions.They have closed my account without giving any proper justification or a valid reason.Without giving any specific validation or analysis on account closure, I think Xe are treating a consumer by having their data while signing up the account who have submitted required documentation which I find very unfair treatment to the consumer.Here is the response from them:"Hello *******,Thank you for choosing Xe.Unfortunately, were unable to assist you further and your account XEMTXXXXXXX will remain closed.We apologize for any inconvenience."What kind of company closes an account when there is no violation done by consumer at all?

• Review fromLenny L

  Date: 12/29/2023

  1 star
  The refund timeframe depends on how you paid for your order.Once your transfer's been cancelled, it can take up to 10 business days for your money to be credited to your account, but it's usually quicker than that.If you paid by bank transfer or ACH, you'll usually receive your refund within ************************************************** debit card, you'll usually receive your refund within 4 days of requesting it ^ This is from XEs website and this is by far a lie I am still waiting for my refund at day ********************************************************************* the book as to why my refund hasnt been returned back into my account. Im strongly considering a small civil lawsuit case against XE for holding my money hostage. The cancellation was back in December the 15th 2023 its December 29th and I still have nothing in my account. This is completely unacceptable and negligence Im very furious that they have had no sense of urgency to get this issue worked out.

• Review fromAl D

  Date: 12/28/2023

  1 star
  Horrible business practice and need to be investigated for the numbers of customers complaining about money being taken out of their account without providing the service.

• Review fromYoni H

  Date: 11/14/2023

  1 star
  Do not use this company. I wish I read these comments before I started using XE. I made a few successful transfers through XE.com and was impressed with their turn around time and ease of use. However, my problems started when I needed to transfer a large sum ($25k). I created the transfer and wired the money to them. A few days later they said the transfer was completed. Usually after this the money would be in my international account the next day. After a few more days waiting I continued to reach out to them for updates. They requested I send them documentation about where the money came from, where it was going, and why I was doing the transfer. I submitted everything they asked for within minutes of the request. Only after 2 weeks went by did they tell me they declined the transfer. This money was needed for a Customs Tax Bill and each day that went by I was incurring fees. It took a few threatening emails before they would return my money. They held onto my $25k for nearly 3 weeks. They never gave me a reason for declining the transfer even after multiple requests for one. The only reason I can think of is the exchange rate dropped a lot in those 2 weeks and they didn't want to cover it. I lost over $1,200 because of them since I still needed to transfer the money and it will now be at the lower rate. These guys are scum. STAY FAR WAY.

• Review fromTodd S

  Date: 10/04/2023

  1 star
  Xe.com's customer service is absolutely HORRIBLE. This is why their Customer Review Rating is only ONE STAR! They literally stole my money. I signed up with them, and tried to initiate a transaction to send nearly $1,000. FIRST they told me that the transaction was successful. THEN they told me that my account was CLOSED... but they said NOTHING about refunding my money! So I contacted customer service saying I don't care if you close my account... but you guys need to give me back my money that you stole! Now they claim that they don't have it, but will refund it to me whenever it comes back to them. What the fetch? These guys are nuckin' futs!