Complaints

This profile includes complaints for Ken Grody Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ken Grody Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ken Grody Ford

  6211 Beach Blvd Buena Park, CA 90621-2307

  
• 

  Ken Grody Ford

  5555 Paseo Del Norte Carlsbad, CA 92008-4429

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28, 2024, I purchased a used 2022 *** EV6 from the dealership. During the sales process, I was explicitly told by the salesperson and sales manager that the vehicle qualified for the California electric vehicle (EV) tax credit. This statement played a significant role in my decision to proceed with the purchase, as the credit would have meaningfully offset the cost.However, I have since confirmed that this vehicle does not qualify for the California EV tax credit. When I contacted the dealership, I was informed there was "nothing we can do" and that both the salesperson and sales manager involved are no longer employed there.This is unacceptable. The dealership remains responsible for all representations made during a vehicle sale, regardless of employee turnover. Additionally, the signed contract does not mention that the vehicle was ineligible for the credit, nor does it disclaim reliance on representations related to incentives or tax eligibility.

  

  Business Response

  Date: 07/10/2025

  I reached out to the customer and left a voicemail to please call me back so we could discuss his concern.

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my Mach E for a recall service on 7/23/24. **** Grody service department offered a free loan car via **********. They kept my car for 3 days. The whole time, I was not provided with any updates. At the time I was notified to pick up my car, I was not able to speak to the responsible service advisor. I was not provided a service summary when completed. Overall a unsatisfactory experience. I am filing this complaint because I have been charged on my credit card by Green Leaf for the "Complimentary rental car" after more than half a year. Green Leaf explained that *** Grody did not settle their invoices. I attempted to call **** Grody to discuss but my calls did not get picked up. I wrote further on a comment on their website. I received a call shortly assuring me the manager will contact me soon. Such call did not happen. I waited another week.

  

  Business Response

  Date: 02/19/2025

  We will contact the customer today and issue the customer a refund for the ********* rental car charge.

  Customer Answer

  Date: 02/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* Li 
  
   
  

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, ******************************* a low emission and fuel-saving car. We went to *** ****** **** dealership to test the mach E we had not yet determined what EV car we were going to lease. We were considering a Tesla model Y Because it had a good lease payment incentive, and ******* ioniq 5 because of it's two year complimentary unlimit it charge incentive program. My husband already had tested the ioniq five and also the tesla model y. The determining factors for us to choose the mock e work if *** ****** dealer can match or get close to the lease. Term and payments tesla has four model y or if **** has the 2 year complementary charging for for theMach E like ******* 2 year unlimited complementary charging incentive for the ionic 5. We met with ********, the salesperson, who claimed that **** also had the same complementary, two year incentive charging program. She even went to speak to her manager to see if the dealership can match or get close to the lease payment of the ***** Y. The manager overviewed everything she offered somewhat close to what we were looking for in a payment and adding the two year complementary unlimited charging as the other two cars we were deciding on. ******** explained that on the app, there would be a way for him to be able to get his complimentary charges for the **** Mach E. We found that the offer was false. Everything we took under consideration was thrown out and considered a human error offered a gift card to my husband by ********, the salesperson, which I am attaching the texts. We receive from her admitted fault of what was offered to us. I have went to Ken Grody Ford in person spoke to customer relations supervisor ********* ****** on January 8, 2025 to try resolve and there was no resolve, she only offered at most $300 in stars supposed to help. I have got two other offers not near what was agreed. Please help I attached our letter with information. I made a ********** Complaint # below they offer no help.

  

  Business Response

  Date: 02/04/2025

  Customer was offered $400 and 32 charges at Ken Grody Ford fast chargers. They have accepted this resolution. 

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint about a misleading advertisement I encountered from Ken Grody Ford. The ad, which I have attached for reference, prominently advertises a promotional lease deal for a new 2024 Mustang Mach-E at $69 per month for 36 months, or 0% APR for 72 months, with specific terms regarding cash incentives and financing. However, when I visited the dealership to take advantage of this advertised deal, I was subjected to undisclosed additional fees and taxes that were not mentioned in the ad.This practice constitutes false advertising and is a clear violation of consumer protection laws. The advertisement does not make any mention of these added costs, nor does it provide any transparency about their inclusion. Despite the terms being displayed prominently in the ad, the dealership refused to honor the deal as ************* a consumer, I relied on the information provided in good faith and took the time to visit the dealership expecting the terms presented. I find it unacceptable that the dealership failed to honor their promotional offer and instead attempted to impose hidden costs.I respectfully request that Ken Grody Ford take corrective action to ensure compliance with advertising laws and honor the deal as advertised. Additionally, I urge the dealership to revise its advertising practices to ensure all fees and terms are clearly disclosed in future promotions.Please acknowledge receipt of this complaint and provide me with an update regarding the actions that will be taken to resolve this matter.

  

  Business Response

  Date: 01/15/2025

  We have reached out to Mr. ***** and sent him pricing sheets that reflect the advertised price. He is scheduled to come in to the dealership on Friday 1/17 @ 12 pm. We will honor the pricing from the advertisement that ended on 1/2/25. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to the Better Business Bureau Subject: Nonpayment for Agreed Repair Costs - Vehicle Purchase on 04/12/2024 Details of the Vehicle Purchase:Purchase Date: April 12, 2024 Purchase Price: $75,493.75 Sales Representative: *** *********** Issue: Nonpayment for cosmetic repair estimate of $443.04 for scratches identified on the vehicle upon pick up.

  

  Business Response

  Date: 12/04/2024

  Spoke with Mr. ****** on 12/3/24, we confirmed that the check that was sent for $443.04 had not been cashed and put a cancellation on it. The new check was cut today and we are placing it in the mail to the address he confirmed. Customer asked for an update on 12/6/24 but he was updated today 12/4/24.

• Initial Complaint

  Date:11/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a 2024 ****** Tacoma online at *** Grodys, pictures looked nice and it was pre certified with the 139 point inspection. I contacted the dealership with the intention to purchase the vehicle.I was not taken really seriously because I didnt come into the store and asked for the vehicle to be shipped to *****. Finance was only talking money and telling me how the vehicle will not leave the lot until every ***** cleared to the dealership account.There were delays in sending mail due to employee incompetency, taking 4 days for overnight shipping. The negotiation in price was very strict and stingy. I only got 500 dollars off the listed sale price.I asked the dealership to ship the vehicle and they found me a third party, that used a broker to get the cheapest bid on shipping the vehicle. I was charged 1200 usd to ship the vehicle and it showed up on a flatbed with another minivan and a motorcycle, being towed by a pick up truck. After all the unprofessional treatment, I was like its all ok. I got the truck, its all behind ******** I was checking the bed of the truck and there are dents on the roof!!!! I thought these vehicles get 139 point inspection!!! I bought it blindly from another state trucking it was already checked and all good. I even went back to the loading pictures of the towing company and the dents were there. I am not sure if the dealership is actually trying to cheat me or again this falls under employees being incompetent and not doing there job.Either way it is not my issue to resolve, i would not recommend *** Grody, for all I know they are cheaters.

  

  Business Response

  Date: 12/06/2024

  Mr. ******* has been offered to have the full amount of the deal refunded to him as well as all accessories that he has paid for, the cost of transportation that he paid, the cost of the temporary permit in the state of *****, and the full amount of the pre paid insurance premium he paid. Mr. ******* sent us all receipts of the items mentioned. We will pay those items as well as to have the vehicle picked up and brought back to our dealership. We are currently awaiting his final decision in the matter. 

  Customer Answer

  Date: 12/06/2024

  I have spent 2 weeks of going back and forth, this is currently the only car I have and the dealership wants me to send it back and wait till they figure out financials. With my experience with this dealership it took them 4 days to ship a document via *****. I dont trust getting my money back in a timely manner as they claim, I rejected the offer and asked for a monetary compensation.

  the Dealership also placed terms on how the refund will occur. They are setting all these terms and dont want to admit that they are in the wrong, apologize, and see how we can fix it.

   

  a *** calls me and keeps me hanging, speaks to their boss and gets back to me with answers. My garmin watch pings daily of high stress levels. This is not good customer service. I am supposed to be pampered buying a new car, not done wrong and then have terms set upon me.

  

  Business Response

  Date: 12/10/2024

  Customer agreed to a $3000 monetary compensation which the dealership has agreed to. Check is being cut and overnighted to customer's lien holder. 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when i purchased the truck earlier this year (i want to say around june 2024) i was promised shortly purchase a few things i didnt like about the truck (since the car salesman ***** went and picked up a truck that was not the package i expressed interest in) such as the front grill, the badges (i wanted black he brought me blue and said he would replace them out of his own pocket if need be) and the running boards. anyway now some of the work has been taken care of. then they have a driver deliver my truck he ate in it and scratched my paint after showing up an hour late since he stopped for food (i was tracking my truck i know when and where he stopped) i spent a ton of money on this truck even i dont eat in it. now when i go pick it up since i had to drop it off again i check everything and they have now damaged my mirrors mind u when i dropped it off the mirrors were in perfect working order its a brand new truck. now they dont work. im just sick of all the driving back and forth and them having my brand new vehicle since they keep messing stuff up after stringing me along for almost 6 months this is horrible business practice at very least i feel like they need to fix the mirrors and reimburse my time and travel expenses (gas) since now its 4 trips an hour away (yes they know how far away i live) and they still have my $137,000 truck. im including a screenshot of a conversation with ***** the salesman about the running board i have many more

  

  Business Response

  Date: 10/22/2024

  The customer was contacted about his concern. A switch was ordered to fix his mirrors, we should have it here within 3 business days.
  We will be reimbursing the customer $1200.00 for the running boards and gas. per the customer request.

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked into Ken Grody Ford and met with a sales associate and sale manager. I was trying to purchase a used vehicle for 40k. The sales associate created a sale profile without running my credit. We negotiated on a deal and we agreed and handshaked on 38k for the sale of the vehicle.While in finance, I was told the vehicle would be sold at 40k.This is after running my credit and matching me with a loan at 40k.When I confronted the staff about the agreed sales price, the dealership offered no excuse and kept forcing me to make the purchase at 40k since they already ran my credit.

  

  Business Response

  Date: 06/05/2024

  Ken Grody Ford has reached out to the customer.  After multiple conversations about the experience, customer and ********************** have come to an agreement to assist customer with credit inquiries on his report.  Customer is pleased with solution. 

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ken Grody Ford in ******** has now had my truck for 8 days. It was brought in for repairs. I have over a dozen phone calls and text messages sent to them without replies. I've been put on hold and then disconnected. I'm only looking for an answer as to the status of my truck. We've bought 2 cars from *** Grody, but I don't think we'll be buying anymore from them.

  

  Business Response

  Date: 03/04/2024

  The customer was contacted and was notified his vehicle will be completed by Wednesday. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Explorer on December 31, 2017 and paid for the extended warranty (it was good for 6 years or ****** miles). I was told that the warranty covered BUMPER TO BUMPER on everything EXCEPT rubber items (tires, belts, wiper blades, etc.) . I needed to take it in for an oil change, the rear a/c wasn't working, the lift gate only opened 1/2 way, the battery wasn't holding a charge, and the gas tank cover wouldn't stay shut. Suddenly my "full coverage" wasn't covering everything and the totals kept adding up. They also wanted to do a "non-covered" transmission flush (There's only 48k miles on the tranny), which I refused due to the inflated cost. They kept it for 4 days and only got the oil changed and battery replaced, so I picked it up due to needing my freaking SUV! I made another apt (they kept it for ANOTHER 4 days!) and all they did was calibrate the liftgate. The gas tank door vault wasn't covered (according to them) and they wanted to charge me $558 for a $38 part! This SHOULD BE covered as it's not made of rubber, so either the salesman/finance mgr lied, or the service advisor lied, either way, someone at KG lied! The 36 month Motorcraft battery ***** brand) was defective and needed to be replaced after only 32 months, but since this battery was a replacement of the original defective battery (lasted only 30 months), they didn't want to replace it! After several phone calls, they agreed to replace it, but charged me a $50 installation fee! If you install a 36 month battery, it needs to be warranted for the full **************************************** a replacement. Over the past 22 years, I have leased 2 vehicles and bought 4 vehicles, but this will be the last vehicle I'll buy there! Be careful of KG's shady business practices!

  

  Business Response

  Date: 08/30/2023

  Dear ****************. After reviewing your case I will direct our ****************** in ********** to facilitate repairs and provide a loaner or rental for alternative transportation while we are repairing your vehicle. All will be done for no charge. I apologize for the mis step here and we very much appreciate your business. ******, our ****************** Customer Relations Manager will reach out to you this morning. Thank you Sincerely.