Complaints

This profile includes complaints for Ken Grody Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ken Grody Ford

  6211 Beach Blvd Buena Park, CA 90621-2307

  
• 

  Ken Grody Ford

  5555 Paseo Del Norte Carlsbad, CA 92008-4429

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been trying to cancel my bumper to bumper warranty and premium care for my 2017 **** Focus SE for a couple weeks now, I was told that I was going to receive a call to help me complete the refund and I havent receive nothing.

  

  Business Response

  Date: 08/15/2023

  The customer was contacted, and his warranties have been cancelled. He will be receiving a check in the amount of $189.03. 

  Customer Answer

  Date: 08/16/2023

  Hello, after the complaint, the company email me to refund me, they said that my 2k warranty that I bought from them is worth 183 dolars, and thats my total refund for both the warrantys I bought from them.

  

  Business Response

  Date: 08/22/2023

  Upon review we made a mistake the amount of the refund will be $1495.00 back to the customer.

• Initial Complaint

  Date:07/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally leased my **** Ranger and had a decent experience, but that all changed when I tried to complete my lease buyout using my preferred lender. I was lied to about having to use their lender by *******. He stated, if I didn't use their lender, it was against their policy to provide my lease buyout documents and no deal could be made. I let them try to match my preferred lender apr rates which came in 1.5% higher than my preferred lender with worse terms, so I refused. **** Finance allows you to use any lender to complete a red carpet lease buyout. Youre supposed to go through the originating leasing dealership but *** Grody has made it impossible to complete this transaction. I spoke to the Customer Relations Manager ***** who hasn't provided any resolution or furnished the documents needed to complete my buyout. All I want is the purchase order documents needed to submit to preferred lender to complete my lease buyout.

  

  Business Response

  Date: 08/07/2023

  Customer was contacted with different options to resolve this matter and provide him with the needed information to complete his lease buyout.

  Customer Answer

  Date: 08/07/2023

  I never received a call back from *** Grody after leaving multiple messages with Customer Coordinator ***** even after I was told shed call back. Its hard to provide any resolution when you dont return customer calls.

  

  Business Response

  Date: 11/09/2023

  Attempts were made to contact the customer offering options on completing the lease buyout with no success. 

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were looking for a used truck and seeing online a truck at Ken Grody Ford on 5/13 for $28k went to take it for a test drive & was told we can sign the paperwork on Monday when I return with the check from our ************* Sticker price was $33k but they informed me they would sell it for the Internet price, however when I went to pick it up, they stated at 1st the horn didn't work, than after that there were electrical issues & was sending the truck to auction, they weren't selling it, but we checked online again & it was still for sale but now for $30k. the next day it went down to $29k my daughter set up a test drive to see if they were lying to us & YES the horn was fine & no electrical issues. They then again raised the price again to now $30,500 the 1st price online was $28k & they lied to up the price & do price gouging. This is false *************** would like the original price that was online even if it was their error.

  

  Business Response

  Date: 11/09/2023

  Customer was reimbursed the difference in price from when she test drove to when the purchase was completed

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service plan and warranty plan for my 2022 **** f-150 lightning since 4/20. The finance manager said will give me a call but until today I have not been able to speak to him once. I have not been able to get help other than more push back. All I want is to submit a cancelation request for my premium service plan and my extended warranty for a pro-rate refund.

  

  Business Response

  Date: 05/09/2023

  Miscommunication, the finance manager he was trying to get ahold of was on vacation.  This has been resolved and the customer is completely satisfied.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 02/23/2023 Surfing the web for a **** Dealer for a oil change for my F-150 KEN GRODY FORD in Burena Park was running an updated coupon special for an oil change, on their web site it ******, **** Service Specials in Orange County **, we updated our service specials regularly so check our CURRENT **** service coupons as of 02/23/2023, key words are current **** service coupons AS OF 02/23/2023 BELOW.I located Oil &Filter Change Sale Price $44.95. I printed out the coupon drove down to KEN GRODY FORD at the service desk i was informed that the coupon had expired. had the oil change performed at a rate of $80.62. Went home off KEN GRODY FORD web site Printed out ************ Specials in Orange County **. shown them key words CURRENT and AS OF 02/23/2023 with no avail. I might be wrong but that's misleading and deceptive business practice. True I should have look at the date on the coupon. But why minutes before read updated, current and as of 02/23/2023.

  

  Business Response

  Date: 03/28/2023

  Service manager will refund the difference of ***** (will mail to customer address on file).

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a retail order for 2022 maverick, to which it arrived around Nov 16 2022. With this purchase, I was asked if I was interested in an extended warranty plan. I agreed under the impression that I would be able to cancel the warranty if I later had a change of plans within the 30 day grace ******* During the paperwork process the finance department mentioned to me if I was no longer interested in the warranty plan I could cancel within the 30 day grace ****** if I returned a cancellation form and had not claimed and service. To which I did I went back to *** grody on Dec 13 2022 and spoke and gave my cancellation form to ********* one of the finance members. He mention to me it can take up to 4 to 6 weeks to reflect on my finance agreement. To this day he has not canceled my warranty. It still shows on my financial statement. I have tried to reach out several times with no luck. He has failed to reach out even after leaving several voice messages. I spoke with another finance member and he stated that he has yet to submit the cancellation form and that he could not help me and that ********* would have to submit. All I want is to end my extended warranty.

  

  Business Response

  Date: 02/27/2023

  Was resolved by Finance Director - refund it being processed.

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occurred on 7/23/2022. After waiting nearly two years, I was told my **** Bronco would be available to be picked up in late May 2022. Based on that I went ahead and paid for the vehicle with favorable financing. Afterward however the vehicle was delayed again and I had to go through the trouble and expense of getting a refund because the bank was demanding title and wait. The vehicle finally arrived on 7/23/2022 and I had to obtain much more expensive financing. The sales staff of course tried to load up on worthless items like an extended warranty which I later cancelled but I also now found out they did not give me the trade-in price for my ************************************************************************************************* a vehicle for a new one. I was shortchanged to the tune of around $1200 difference in price.

  

  Business Response

  Date: 08/11/2022

  Customer has been contacted and a refund has been issued. Customer is happy with resolution.

  Customer Answer

  Date: 08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************