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Business Profile

Trampolines

Big Air Trampoline Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2.5 year old son and I were at your ************ location on 05/03/23 during toddler time when I saw him go behind the dodgeball area. When I went to check on him I saw there was a door propped open and immediately knew he left the building. A friend and I ran out the door and didnt see my son anywhere. She went left and I went right, both yelling his name searching. People at the surrounding companies started yelling his name and looking for him as well. A friend went inside to let the staff know there was a missing child. I came back around to the parking lot and he was found between cars. The manager was standing at the door and went back inside. After I gathered myself, my son, and my infant I was walking towards the door where the two staff members were standing and saw the manager come up to them to tell them what happened. They laughed. At no point did a single member on staff ever help or even offer to help. This was obviously not 100% their fault, but their lack of compassion and complete unprofessionalism was astounding. I noticed they at least closed the door so this wouldnt happen to another child, but Ive heard from other parents that theyve experienced similar situations. This location is near a very busy street and my son could have been killed and there was zero assistance from your staff, which I cant stop thinking about. This door should not be left open for various safety purposes. I hope you can help implement better safety measures and perhaps a better protocol when a child goes missing.

Big Air Trampoline Park is NOT a BBB Accredited Business.

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