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Business Profile

Trampolines

Big Air Trampoline Park

This business is NOT BBB Accredited.

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Reviews

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1

Average of 1 Customer Review

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Review Details

  • Megan M

    Date: 09/20/2022

    They ruined my son birthday party. No one knew what they were doing. We were lied to by everyone that works there.We came in at 4:30pm for a party and was told we jump for an hour then get party room. Will I went to ask about the room after the hour and they said it was being cleaned and we would have it soon. Well next thing I know someone else party is in that room. So I asked for a manager. That took a good 30 minutes. Was told by manager that we were suppose to jump for an hour then get a room. Well still no room. On our Confirmation email it said 4:30pm. Well then we told we would not get a room till 7pm. That 2 and half hours after the party was suppose to start. We had kids hungry and wanted drink. Still no one could answer us on what we needed to do.They the manager that was there ******, got an attitude with me and my husband cause we were upset that this was not what we were told.So then another lady was going to put us in party room 4. Well the manager came over there and said hang on. They came back and stopped us from going in there and put another party in that room. So that was the 3rd time this had happened. No one would help us after this. Then we were told we would have a party room till 7:30pm will half the party guest have left due to it being late. So I told her to cancel everything because I paid for extra food, drinks everything that would not get eaten. The manager got an attitude with me and said that we couldnt get our money back till Tuesday or Wednesday when a manager came back in.So I had to send everyone home after spending over $600 for my son party. I am beyond upset. My son birthday was so messed up.I could not even jump with my son on his birthday because of everything I was dealing with.And to top it off we were not the only ones having this problem, they had been waiting 2 hours and non of the staff was cleaning room. It was a big mess. No one wanted to help us. No one cared. Now I have to figure someone this else ou

Big Air Trampoline Park is NOT a BBB Accredited Business.

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