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Business Profile

Appliance Repair

West Coast Chief Repair, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for West Coast Chief Repair, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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West Coast Chief Repair, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This vendor is trying to claim I owe them money when they never provided me any services. They sent me to collections for me reaching out to them over 3 years ago. Ive been disputing this for 3 years asking for proof of service for which they have never ever provided. I dont even live or own the place of which the heat needed to be addressed at as this would have been paid for by the landlord. They shouldnt be billing people for no service and now theyre trying to ruin my credit over it? Bad bad business.

      Business Response

      Date: 11/05/2024

      If your account has been placed into collections, please contact the collection firm regarding your account. For any proof of service, please contact our office and speak to ****** in the billing department. Thank you

      Customer Answer

      Date: 11/06/2024

       
      Complaint: 22453397

      I am rejecting this response because:

      I have reached out to you office several times as well as the collection agency. You are falsely billing me as no service was provided. I have taken this to this level as no one should have to deal with this kind of business mishandling. 


      Sincerely,

      ******* ****-*****

      Business Response

      Date: 11/08/2024

      Please contact the collection agency as your file has been turned over to them. You can contact ****** @ West Coast Chief Repair to further discuss. Thank you

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called and requested a very specific HVAC duct cleaning service. Rather than clarifying that they do not offer that service, the company sent a technician to our house and performed another completely unrelated service to our HVAC system. Nobody was home to even verify they came. The company then called and said they had performed the service (that we didn't request) and that we owed them $125.

      When I called the company to ask why this service was performed, all they could say was that they don't offer the original service we requested but we still owed the $125 for the completely unrelated service they claim they provided. They even acknowledge it was not what we requested but say we still owe them money. It feels close to a scam or at a minimum trying to take advantage of consumers.

      They also claim they have recordings of calls and said they would go back and listen to what was requested but when I called to follow up on what the individual I spoke to said they were unable to locate that phone recording!

      Business Response

      Date: 11/18/2022

      Business Response /* (1000, 5, 2022/10/31) */
      We quoted customer a service fee of $125.00 When the service call was placed by the customer, for Monday, Aug 29, 2022, We checked AC system and replaced air filter. Customer refused to pay. We offered $75.00 discount to settle but customer refused.

    West Coast Chief Repair, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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