Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  account wrongfully banned in the game *********************** magic awakened. there was no cheating or exploits involved in my account and it was simply reported by players and banned for no good reason with no explanation as to why. over 10 thousand dollars has been spent on this account so having it banned for no reason is not something im willing to accept.

  Business Response

  Date: 08/13/2024

  Customer Support is unable to answer inquiries and send additional follow-*** via this medium, but one of our staff will reply to you directly via email using our ticket system.
  
  If you have any additional questions or details, you can reply to the ticket response email.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22112117
  
  I am rejecting this response because: there ticket system neglected to provide any response to me on this matter previously after numerous emails. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/14/2024

  For privacy reasons, we are unable to answer inquiries and send additional follow-*** via this medium.
  
  If you have any additional questions or details, you can reply to the ticket response email.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22112117
  
  I am rejecting this response because: they still refuse to solve anything theyre a bad business and deserve their rating as such. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a monthly subscription with the discovery plus streaming channel for $9.53 per month. The only reason I subscribed is so that I can watch the 90-day fiance shows. This is specifically about 90 Day fiance happily ever after. I have been watching since the first episode aired in March with the expectation to be able to view the season finale. It is a two-parter part one was last Sunday part two was yesterday August 3rd. They were not available on the streaming app as were other season finale of other 90-day shows. Even though the season is over the two-part season finale episodes are still not available. I have contacted Discovery plus through ******** Messenger email and live chat. They refuse to answer the question about why these episodes are on streaming and what is going on. I did not pay money to be deprived of being able to see the conclusion of a series that is so far 19 episodes long. I have wasted my time watching this since March. 19 episodes and unable to watch the two-part conclusion and no answers from Discovery Plus. If I had known that Discovery plus was not going to air the season finale of this particular show I would have NEVER ENTERED into a subscription with them. There is no point watching 19 episodes of a show and then to be deprived of the resolution in the finale and not get any assistance from the company. I would like to be refunded the money I have sent them for the subscriptio since March, when the first episode of the most recent season 8 aired. That's 5 months. Five times $9.53 is $47.65

  Business Response

  Date: 08/06/2024

  Customer Support is unable to answer inquiries and send additional follow-ups via this medium, but one of our staff will reply to you directly via email using our ticket system.
  
  If you have any additional questions or details, you can reply to the ticket response email.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred on 7/29/24. I purchased an offer from the game in the amount of $19.99. The purchase resulted in "gold" that can be used in-game to complete or obtain various items and activities. I attempted to create a piece of gear for my game avatar. Part of this process involved using *****+ gold coins to improve the rarity odds of the gear I was trying to craft. After using the gold, the game notified me that I needed to achieve a higher level in the game before that particular piece of gear was available. Therefore, I did not receive anything from the game, but the gold was not returned to my balance. I attempted to address the issue with WB Games Support and was told they would not restore my gold balance. Since I used actual money to obtain the gold, this is the game stealing from me. They provide no warning in the gear crafting process that any gold used to attempt to craft gear still not be returned if the gear is not accessible. I do not expect to receive the gold back, but for my peace of mind I need to report this type of bad business and their lack of good faith practices. I will provide the help request number they assigned me below in the Account/Order/Tracking Number window.

  Business Response

  Date: 07/31/2024

  Customer Support is unable to answer inquiries and send additional follow-*** via this medium, but one of our staff will reply to you directly via email using our ticket system.
  
  If you have any additional questions or details, you can reply to the ticket response email.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2023, I purchased four Best ************ UHD steelbooks manufactured by Warner Home Video. Since then, it was confirmed that those discs had severe issues across all four movies. Replacements were offered and I fulfilled all the requirements for them. Since their last answer on May 24, I have no received one email from them. I have documented instances of other people getting their replacements along with an apology letter but as of July 18, I have yet to receive my replacements NOR an answer into the matter despite multiple requests for them.

  Business Response

  Date: 07/19/2024

  Hi, we responded to your inquiry with the latest update. Please use the email ticket for faster response. Thank you.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22011855
  
  I am rejecting this response because:
  
  The business has NOT contacted me since I made this complaint and are lying.

  I want my replacement discs and I want them NOW. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: June 21, 2024 Amount Paid: $16.99 Warner **** HBO *** advertised on their own streaming service that they provided the show "************************* Season 7". After purchasing a subscription, "************************* Season 7" was no longer available for selection. Seasons one through six are still available to me, but not season seven. The only reason I purchased the subscription was to watch season seven. I immediately cancelled my account, but the service does not provide an option for a refund. The only point of contact on Warner **** HBO *** streaming service is an automated chat that is unable to process my request for a refund.My account is the same as my email: **************************

  Business Response

  Date: 06/25/2024

  ******************** reached out to the customer on 6/25/2024 and provided a resolution via email.
  

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a copy of Godzilla Vs. Kong in which should have included the Blu-Ray ***** UHD ***** and Digital Copy pamphlet. The item did not and was a brand new sealed in box movie. I contacted customer service to get assistance with the issue and kept getting the same answers from that no matter who I spoke with... I spoke with customer service, a supervisor, and a manager.They kept telling me that the code was not in there because it was expired. I explained to them that I am not sure how a digital code like this expires especially when its listed on the box. Needless to say that I told them my complaint was that the box said the code was included even it was not useable. I asked why the code was not even in the box and they would not answer this question. So I stated that I felt like that was false advertising and that no matter what the code should have been in the box. They would not make any other comments other than they kept telling me it was expired. I asked to be sent to the next person up in the chain of command and for an update after this several times and they will no longer respond.

  Business Response

  Date: 05/24/2024

  The purchase was made from ***** which is a third party marketplace. As known, **** often sells second hand items, refurbished, or returned units. Furthermore, the **** seller is responsible for the accuracy of the advertisement. The customer states "code like this expires when its listed on the box" - we replied using the picture the customer provided and highlighted the expiration date.  As we explained, digital code would not work even if one was included since the expiration has passed. The customer stated that he's aware it has expired but wanted a code anyways so we provided him with one, clearly reiterating and reconfirming his statement that he's aware it has expired. Regarding the claim "false advertising" - as we informed the customer, he should contact the seller regarding billing adjustment since the seller is responsible. If the seller is unwilling to cooperate, the customer should follow the **** resolution policy/steps.

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21754099
  
  I am rejecting this response because:  My point is as follows....The item regardless if it came from *******, *****, or the moon is that it was new sealed in the box by your company and the code was missing.   My understanding when I made this statement to your customer service team was it's expired and no one would even address the fact that it was not included in the factory sealed case.   They just kept telling me it was expired and gave me a "code" that does not work to appease me.  That is why I'm throwing a false advertising claim.   Then when I asked to speak to upper management I was straight up ignored. 

  I buy movies a lot and know when something is factory sealed.   The lack of empathy and just outright rude way this was handled is appalling.

  On top of that,  all of this aggravation is over a digital access code....I paid for the movie..... you already made your money so I understand why you don't care about how you treat your customers after the sale.

  Do you understand my frustrating?  I am so bewildered about this I took the time to contact the BBB and you still don't seem to care to even want to help, apologize,  or make it right that the code was missing.   You keep pushing the problem off to other reasons why you should not have to deal with it. 

  I would like this escalated.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought suicide squad kill the Justice League on preorder the most expensive version and ever since launch the game has had bad performance glitches bugs and no mission variety. I have waited hoping for them to fix the game but it's not happening and it's just unplayable.

  Business Response

  Date: 05/10/2024

  Customer Support is unable to answer inquiries and send additional follow-*** via this medium, but one of our staff will reply to you directly via email using our ticket system.
  
  If you have any additional questions or details, you can reply to the ticket response email.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21691193
  
  I am rejecting this response because:they did absolutely nothing ng.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/13/2024

  Our team has reached out to the consumer regarding this inquiry as of Friday, May 10th. We are unable to provide additional details on this medium for privacy reasons. If you have any additional questions or details, you can reply to the ticket response email.

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21691193
  
  I am rejecting this response because: They basically said they don't care.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was wondering if u could check if u happen to have any extra slipcovers for the following 4k UHD movies The Batman The ShawShank Redemption National Lampoon Christmas Vacation National Lampoon Vacation The ***** Mile

  Business Response

  Date: 04/12/2024

  Hi, we do not have extra slipcovers to provide for purchases. Please note that the slipcovers are often removed after the digital code expiration and sold by the retailer as such. Thank you.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21553133
  
  I am rejecting this response because: Well that is lame. other movie studios shrink wrap outside the slipcover so they can't be removed by anyone but the person who bought the movie. when you charge $30+ for 4k UHD blurays they should come complete with the slipcover...
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/16/2024

  We suggest that you contact the retailer directly. They might be able to help including possibly provide an exchange with a unit with the slipcovers.

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21553133
  
  I am rejecting this response because: amazon can't tell me what is in stock in there warehouse of millions of items i also can't talk to the person taking the item off the shelf so there is no way to get one from amazon.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Febuary 18th bought suicide squad kill the justice league The game hasnt been working since February 19th and wont offer no refunds. PlayStation and warner **** is giving no refunds. Because they dont want to lose out money even though the game is full out broken it doesn't work cant play it. They are extending investigations so nobody can have their refund

  Business Response

  Date: 03/21/2024

  Customer Support is unable to answer inquiries and send additional follow-*** via this medium, but one of our staff will reply to you directly via email using our ticket system.
  
  If you have any additional questions or details, you can reply to the ticket response email.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21459175
  
  I am rejecting this response because: this is my friends refund from suicide squad bought it january refunded in march and now when i  try refund it from PlayStation i cannot. This is unfair as how warner **** won't let people get refunds for a broken game even if the patch manage to fix it they still giving refunds on PlayStation to specific people which is highly unfair. Warner **** should annouce a refund to those who want it because this game is broken mind you i tried to refund two weeks prior same as my friend but he got the refund and i didnt i got told wait for a patch 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a limited edition steel book copy of season 8 of Game of Thrones for Christmas on 11/27/2023 on Amazon. Included was a digital HD copy with code RJMTFKHYWWH6. However, Warner Brothers will not honor the code and say it has expired. On the front of the packaging, they clearly advertise the product will contain the digital copy. Only when I open the package did I see that the code would expire. This is a deceptive business practice.

  Business Response

  Date: 03/14/2024

  Thanks for providing us with the image of the cover. As previously stated, the digital code for this title expired. We also reviewed the Amazons product description (**************************************************************************) and it states "The complete eighth season of the ** series Game of Thrones.* *Digital code offer is discontinued and not available with this purchase."