Reviews

Review Details

• Review fromcatherine h

  Date: 06/28/2023

  1 star

  catherine h

  Date: 06/28/2023

  I ordered stickers from GotPrint and they arrived with no way to peel off the back side of the stickers, so they, you know, stick to things. So I sent them multiple pictures showing the stickers were defective and unusable and they offered a $10 store credit on my $127 + order. Then ignored my following emails. They even acknowledged that this problem with stickers happens often, yet still refused to refund my money or offer a equal store credit.

  GotPrint

  Date: 07/05/2023

  Upon further review of the test sheets for the paper used for your order, it was found that the area that your stickers were printed were poorly scored by the manufacturer, and because of the way we print, your order would have been in the same place on the paper stock.  We have already submitted a full refund on this order and depending on your bank, you should receive this within 2-5 business days.

  Thank you
  

• Review fromBrandon J

  Date: 06/22/2023

  1 star
  I recently ordered Rack cards from GotPrint.com and was disappointed with the quality of their customer service. While the cards were almost perfect, the letters at the bottom of the cards were jumbled together, making them illegible. When I reached out to GotPrint.com to address the issue, they immediately blamed me, saying that it was my fault for not flattening the letters. However, after conducting extensive research, I found no information about flattening letters and concluded that it was a printing issue. Besides, the software I use, you can't download it without flattening the image and besides that, they probably didn't know I'm a professional graphic designer for a major Music Park and they probably assumed I'm just another one of their customers who don't know anything about that kind of stuff, and they could just say whatever, and I'd probably believe it like most I'm sure do. wrong that they do that to people. Despite explaining the issue to GotPrint.com several times, they refused to take responsibility for the error and did not offer any solutions or compensation. I was frustrated by their lack of effort in resolving the issue and their unhelpful customer service. It's clear that they need to improve their customer service and quality control processes to ensure that they provide high-quality products and services.I cannot recommend GotPrint.com based on my experience. Their handling of my issue was unprofessional, and they need to learn how to treat their customers better." And man, I would've thought to come look at these reviews before I ever placed my order. ****** learned.

• Review fromE. S

  Date: 05/31/2023

  1 star
  I have been a regular customer for about 6 months, returning monthly for my small business fulfillments. Up until recently every postcard printed was perfect- I couldn't have been happier. My last order however which was a reprint, was subpar and the print quality was horrible with lines through the artwork. I voiced my displeasure of the unsatisfactory work and was gaslighted by customer support that there was nothing wrong with the prints, and that the issue was my fault because the files weren't in CMYK color format. After numerous days of going back and forth, sharing photo after photo, comparing the recent order to a past order quality, I was slapped in the face with a $30 store credit offer on a $236 order. This amount wouldn't even cover half of the amount I paid in shipping costs let alone the amount spent on product. I even ignored the light lines on the other postcards in the order because they were dull in comparison to the ones I was reaching out to customer service about. They state on their website "Printograph will only correct errors of improper cutting, print quality, color, print shift, and printing delays to ensure that you are satisfied with your final product." Yet they do not abide by this statement for all customers.

• Review fromT. B.

  Date: 04/26/2023

  1 star

  T. B.

  Date: 04/26/2023

  HORRIBLE SERVICE. I did not know how to make a small change to a design BEFORE ordering it (I understand once it is ordered, it is too late to make changes) so I contacted their customer support and was told they cannot help me make any changes or EVEN SHOW OR INSTRUCT ME ON HOW TO MAKE THE CHANGE. They then told me, "We don't do that. That is why our prices are so cheap. But if you want to hire a graphic designer to help with that change, you can do that"They couldn't help me make one simple alignment change so that when it prints it won't get cut off??? Horrible service, and VERY HIGH SHIPPING RATES make this a place I WILL NOT do business with again.

  GotPrint

  Date: 05/02/2023

  The customer contacted us via our live chat and due to a misunderstanding on our end, we did not realize that the order was placed using our Online Designer.  We should have assisted the customer in how to adjust the design and we apologize for all the inconvenience the customer has faced.  We did contact the customer and upgraded the shipping on us to try to make up for this.  We do hope that the customer will be willing to work with us again in the future.

  Thank you
  

  T. B.

  Date: 05/02/2023

  I want to make it known that this business did reach out to me, and although I still was not pleased with the lack of service I received, and the inconsiderate and demeaning employee I was dealing with that was flat our rude when I was asking for assistance on making a change, THE BUSINESS REACHED OUT TO ME and apologized, corrected the issue, and offered free upgraded shipping. I cannot remove the review, nor would I anyway, but I think it is important to know that they are actively trying to change their service issues. Thanks GotPrint! You have at least given me a reason to try you out again.

• Review fromJanet M

  Date: 04/13/2023

  1 star

  Janet M

  Date: 04/13/2023

  Crooks, cheats, shady business practices. They will send you damaged products that are printed blotchy and instead of making it right they put you through a 3 week process to make it as hard as possible. They will respond to 1 out of 7 emails hoping you give up, never actually reprinting their damaged products. And when they go outside their turnaround time by 3 times the timeframe they do NOT speed up shipping to accomodate fo rtheir delay. They tell YOU to pay for the upgrade. hahaha. DO NOT be fooled by any of their garnage responses. Theuy are trained liars. Try getting on a live chat with their website form. The live staff are teh most MISERABLE people on planet earth. They will LITERALLY talk down to you. We told one of the female live chat agents about a missed deadline where they delayed us by 7 days. She replies saying, "Get over it, it snot serious" and then hangs up on us. Worst people in the history of any business. Why do you think they have a ONE star rating out of so many reviews? ahahaha. Garbage people.

  GotPrint

  Date: 04/14/2023

  We are unable to find any information for this customer or order.  If they can contact us directly, we will be more then happy to investigate this.

  Thank you
  

• Review fromDan R

  Date: 03/31/2023

  1 star

  Dan R

  Date: 03/31/2023

  Worst experience ever. As other users have mentioned, quality control is non-existent. After I got my cards delivered I was shocked. They approved my proof, which was laid out well within all the print areas and looked great. They said they could not detect problems with it. They offered no refund, only a store credit. As a result of my experience with this company I will never use another online print company again. I will work with local vendors who I can visit or talk with over the phone. Painful ****** learned.

  GotPrint

  Date: 04/05/2023

  The customer contacted us to advise that the font on the card was different to the font on the file they uploaded.  The reason for this was due to the file not being flattened and, as we do advise in the Preparing Files section on the website, the font was replaced with the closest font that we have.  We also advised the customer that we would offer a full store credit for the order so they could correct the files and place a new order, this was done as a courtesy as this was not a printing error, but a file error.

  The customer did not reply to this, however as a one time courtesy, we are refunding the total amount back to the customer and, depending on their card issuer, it should show back on the card within 3-5 business days and we now consider the matter closed.

  Thank you
  

• Review fromBuster J

  Date: 02/12/2023

  1 star

  Buster J

  Date: 02/12/2023

  Quality control is non existent. Used GotPrint twice for business cards. 1st order was OK but nothing exceptional. 2nd order was a disaster. Cropped wrong. Not as per proof. Color shift from first order even though orders were essentially the same. Refund policy - JOKE. NO refunds even if it's their error. 1st order very affordable. 2nd order-you end up paying for the discount you got on the 1st order - very expensive.
  Not worth my money to pay for shipping to have more hassles with them. Live and Learn - never do business with GotPrint again.

  GotPrint

  Date: 02/22/2023

  We have not been able to locate any information for this customer, so we would ask that they contact us with the order number so we can investigate what has happened. Thank you

  GotPrint

  Date: 04/05/2023

  We are unable to find any information regarding this customer or the orders.  If they would please contact us directly with the order information, we would be happy to help.

  Thank you
  

• Review fromTed R

  Date: 10/20/2022

  1 star

  Ted R

  Date: 10/20/2022

  Horrible customer service and short postcards every month! I just received my latest order, I paid for ****** postcards and received *****. After opening a ticket on their website and speaking to ****, then ****** and finally ***** (Supervisor) in customer service I was told that "my order was weighed" so it had to be correct. Sorry GotPrint, you better check your scale because your shipments are short. You are calling a long time customer a liar. I've been ordering 10k postcards from you for over a year and most months I get 12 boxes (or more). This month I received 10 boxes yet you say you shipped them all. I guess previously you just chose to ship more boxes than necessary? Additionally, why would I lie and ask for ***** more postcards this month? Believe me, I don't like waste, there is no reason this particular month I would decide to lie about what is shipped to me after being a customer for so many years.
  
  I am usually shorted between ***** postcards every month and consider it a cost of doing business with GotPrint. I just live with it. This month, being short over ***** postcards is unacceptable. Additionally to get no resolution is a joke. Not sure how they can treat long time customers like this and stay in business. I for one am done with GotPrint.

  GotPrint

  Date: 10/24/2022

  When we print, we print multiple orders that have the same card stock on large sheets of card, called a batch. This order was printed on a batch of 10,000 sheets along with multiple other orders that were 20,000, 50,000 & 100,000. Our records show that 10,000 cards were sent in 10 boxes that weighed 33lbs each and the courier tracking information confirms this. We have not received any complaints of shortages from any other order that was printed on this batch, it is possible that either the customer did not receive all the boxes, although again the tracking information from the courier shows that all the boxes were delivered, or one of the boxes was misplaced after delivery. We would ask the customer to confirm the number of boxes they have to see if this may be the case.
  Thank you

  Ted R

  Date: 10/24/2022

  I don't dispute that you shipped 10 boxes. My complaint is you did not ship 10,000 postcards in those 10 boxes, you shipped 8,644 cards. Other customers would not complain if they received my postcards, they would simply throw them away. If you would bother enough to contact me I would remind you that previous months you were shipping me 12 boxes. You shorted my order, and now say I'm lying when I call it to your attention. Not the correct way to treat a long time customer. Luckily I have already located another printer who seems more equipped to handle my size orders. It seems your orders of 50k or 100k take priority over smaller (less than 50k) orders. My advice, stay away from GotPrint.

• Review fromPaige D

  Date: 09/09/2022

  1 star

  Paige D

  Date: 09/09/2022

  I ordered stickers from them on August 29th, my order got approved the same day. Production time says 2-5 days, plus 2 more days if there is a holiday (Labor day was Monday). So that should be 7 days **** So my stickers should have been done by the 7th and at latest the 8th. I paid for $30 overnight shipping, as when I bought the stickers it said delivery dates are September 1st-8th. It is now the 9th and they still haven't shipped and I never got an email about any delays. I have been dealing with the most unhelpful, unkind customer service just trying to figure out where my order is or if it even exists. I messaged them Wednesday checking in since I had not heard anything. I messaged them telling them I would like to know what's going on. They said "Consider production times." I told them I did and then they said "Well there was a holiday so it adds 2 days more". Regardless, even with those extra 2 days they should have been done by now. Then I messaged again, explaining the situation and the customer service rep didn't answer any of my questions and just said "It's on the backend of production. You get an email when it's done." Then I message once more, this person says it's expected to ship out on the 6th. They told me this on the 7th. I message them AGAIN yesterday saying I need to know what is going on with my order or I will have to get my bank involved. I tell them I at least want a refund for the shipping since it did not arrive when they said it would. They tell me again I should consider the production time and that I can downgrade the shipping but it will be 1-6 days instead of overnight. I ask them, "Is my order going out tomorrow, as I needed it by the 10th. If yes, I'll just keep the shipping." They dodge the question and say "Do you want to downgrade shipping? It will be longer if yes." I asked them once more where my order is. They respond with "Unfortunately there is no ship date at this time." I am so confused and frustrated.

  GotPrint

  Date: 09/09/2022

  This order was placed in the afternoon of 8/29 and started production 8/30, the next business day. Normally, the production would be 2-5 business days, but because of the Memorial day holiday on 9/5, it would have been scheduled to ship 9/8. There was a delay on our end and because of this, the order is shipping today 9/9 and is scheduled to be delivered 9/10, the customer should be receiving an email with the tracking information later today As a courtesy due to this delay, we are refunding the shipping cost on this order, depending on the bank, it should be credited back to the card used within 3-5 business days. Thank you