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Business Profile

Online Retailer

Blissy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 149 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased 2 King **** pillow cases on April 28th for the total of $82.73 through the TikTok Shop. After receiving them, I realized I should have bought Queen size instead. So I made another purchase for the correct size thinking the return process would be quicker than and exchange process. I've returned through TikTok Shop before and it's been simple. I had options of sending it back, I chose to go through ***. I got a QR code to have them scan when returning. I returned the product in the original packaging on May 3rd. I tracked the return to whole time. On May 5th the tracking info said DELIVERY REFUSED in *******, **. Then On May 9th it said RETURN RECEIVED in ******, **. I reached out to the company through TikTok on May 13th to inquire about my refund I was still waiting for. They stated "it can take 1-2 weeks to process inspections for returns and exchanges as soon as we come across your package". They asked for the tracking number and courier so the return process could "go quicker". When I gave them the info, they stated "Please be advised *** does not deliver to our Return address, you will need to send the return via **** (post office) or ******* I replied "I have already sent the items back via ***** I also sent them screenshots showing that *** was an option to send it back. I was never told they don't receive *** packages. I have since been ignored every time I reach out about the refund. I just want my money back already!!!

    Business Response

    Date: 06/02/2025

    Dear *** ********,

    I'm showing a refund has been processed for you.  Please let us know if we can assist you with anything else.

     

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******ould be a good product. When I returned to the website, its clear to me that blissy does not publicly share their negative reviews. They only have 4 and 5 star reviews. I gave them 1 star and it is nowhere to be found. They boast about having over ****** product reviews but they are all positive. This is false advertisement. I would love a refund, but more importantly, Blissy should be held accountable.

    Business Response

    Date: 05/21/2025

    Dear Ms. ******************* you for your review.  A full refund has been processed for you.

    Customer Answer

    Date: 05/28/2025

     I would like to reopen my complaint. I am willing to resolve it once I receive the refund from the business, as they claimed in their response. 

    Customer Answer

    Date: 06/04/2025

     
    Complaint: 23352190

    I am rejecting this response because:

    The business falsified their actions. They claimed they processed a full refund but they did not. Upon receipt of the refund, I would gladly resolve this case. 

    Sincerely,

    ******* ******

    Customer Answer

    Date: 06/13/2025

     
    Complaint: 23352190

    I am rejecting this response because:

    the business initially said they were offering a full refund. They misrepresented themselves and I accepted the offer. They never processed the refund and I had to repeatedly request updates. Now, they are offering a partial refund. I will close this case once I receive a full refund. 

    Sincerely,

    ******* ******

    Business Response

    Date: 06/12/2025

    Ms ******,

    Please check your account.  A refund has been processed.

    Business Response

    Date: 06/02/2025

    Please let us know if we can assist with anything else.

    Customer Answer

    Date: 06/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

    Business Response

    Date: 06/17/2025

    Ms ******,

    I have processed a full refund for your account.

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23323241

    I am rejecting this response because:

    As it was not my address, the front door was not my front door. This information also was provided to *** and Blissy. The fact this business takes no accountability or proper customer service to help a customer. As explained, order was never delivered and was not delivered to correct condo. The company is doing nothing about the issue. Also, a photo taken does not actually prove an item has been successfully delivered either. Anyone can take a photo and state they delivered something, and did not actually delivered it. Photo taken does not act as proper evidence as I have explained it was not delivered to my correct address, and was delivered to the adjacent condominium to me in the same location and square of condominiums. There are two in the same adjacent condominium, this company is down right horrible in taking no accountability to help a customer who never received their order. I explained to the company and seller right when I received email that package was indeed NOT delivered and still withholding and refusing my refund on un received goods, everyone should stay clear of this company.


    Sincerely,

    ****** ******

    ackage not received. Their customer service via email never provide any information, except the same response were working on it, package has been delivered to you. No, package has NOT been delivered to me or else I would have package this company should be ashamed in their customer service taking money and then not providing resolutions when issues happen.

    Business Response

    Date: 05/17/2025

    Dear Ms. **************** have provided you with the photo that was sent by *** showing that the order was placed at your door step.

    Business Response

    Date: 05/21/2025

    Ms. ******,

    Please confirm if this is your correct address:

    ****** ******

    ******************************************

    ****************************

    ******

    ***************

     

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me upon the condition that Blissy accepts I will not be reshipping the return back as *** has indicated The package is undeliverable and is in the process of being disposed of according to the local guidelines.  Please confirm. 

    Sincerely, 

    ******* **********

    Sincerely,

    ******* **********

    ursed for the shipping label in the amount of $18 plus $204.53 for the pillow cases (even if the package is retuned after the 60 from date of purchase) as I have no control over when *** will return the package back to me or how long shipping the return [again] will take. Providing improper mailing addresses for returns is not the fault of the customer and this appears to be an ongoing issue. Blissy should update their website with a proper mailing address or at the very least, let customers know they do accept returns via *** on the website - not in an email after the customer has already shipped the item back.

    Business Response

    Date: 05/17/2025

    Dear *** **********

    We're sorry to hear that.  A full refund has been processed for you.  We are not able to refund your shipping charges.

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *****-*****

    Business Response

    Date: 05/10/2025

    Dear *********,

    We're sorry to hear that.  A full refund has been processed for you.

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23238421

    I am rejecting this response because:

    Sincerely,

    ****** Gold

    Business Response

    Date: 05/01/2025

    Dear Mr. *************** website has clear instructions on how to receive a refund.  Please contact our support team at ********************************** which is listed on our website under the Returns link for instructions on how to obtain a refund.

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I wrote because,my king pillow case came out of the wash with a yellow stain.I wanted a replacement, and all I got was an email telling me that you will give me 20% of the next purchase with a code that didn't exist.I wish you could stand behind your products and keep your customers satisfied. I'm very disappointed of the custumer service. With all the other companies there has never been a problem, replacing a damaged item, it was a king size pillow case

    Business Response

    Date: 04/21/2025

    Dear Ms. ****************** provide an order number so that we can assist you.  We are not showing an order with the email that you have provided.

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

    Business Response

    Date: 04/21/2025

    Dear Ms. *************** have a 60 day full refund policy on all shipments.  It looks like your order is from May 2024.  As a courtesy we have provided a replacement shipment for you.

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Along the side of the zipper its starting to fray. I have purchased several and this is the first to do that.

    Business Response

    Date: 04/05/2025

    Dear *** ******,

    I'm sorry to hear that.  I have processed a full refund for you for this order.

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

    Business Response

    Date: 03/08/2025

    Dear Ms. **************** see that a return label has been provided for you.  Please return the items for a full refund.

Blissy is NOT a BBB Accredited Business.

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