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Business Profile

Subscription Agents

Pigtail Draft Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been billing be every 15 days since June 1, 2023. The company site sells no services, and only has 1 forum to "cancel membership" that requires you to enter full card details. The website is srngeglms.com. This website offers no services or products, and is working from stealing credit cards and running them until people find out. The corporation is based out of CA and labeled as a "stock company". Contacted customer support and they couldn't look up any information related to the purchases and required my full credit card information to "look up details". When asked for details about products or services that they sell, they immediately gave me a fax # to "send a subpoena" to if I wanted any more information. This is fraud in every sense of the word and now I have to go through the process of filing fraud requests with my card company and renewing all memberships and bills.

    Business Response

    Date: 09/25/2023

    Thank you for contacting Pigtail Draft Inc, the global leader in online customer service.


    We have received your complaint #******** and take all consumer matters seriously. Upon researching this issue, we were unable to locate the membership in our system with the information provided, customer name and email address. To continue with our investigation of this issue, please provide us either with an alternate email address that *** have been used to create the membership, the first 6 and last 4 digits of the credit card that was billed, or the confirmation number he might have been provided with when contacting our service department. Also, for security concerns, we never ask for the full credit card number and only ask for the first 6 and last 4 digits.  Upon receipt of the additional information,we will immediately continue our research into this issue.

    Thank you,
    Compliance and Research Department

Pigtail Draft Inc is NOT a BBB Accredited Business.

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