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Business Profile

Online Gaming

CrowdStar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent over $5,000 on the game Covet Fashion, the company does illegal online gambling, open for all ages, including people who are under the age of 18. They are very inconsistent with giving results, rewards, prizes, all of which create money in the game and to level up by closet value. I have a top account, so this makes this Grand Theft and Illegal Online Gambling

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing Design Home since 01/2020. I have spent thousands since then, and recently just spent $100 to purchase diamonds. The game started glitching a few days ago, so I uninstalled it and reinstalled. It was worse, I could not get into the game at all and kept getting an error message saying something like "Our apologies; there seems to be a problem uploading data". I checked my modem, and the WiFi is working perfectly fine. After many attempts to get the game to launch, I installed it on another phone in the house, to see if it was my phone. The same thing happened, it would stop at the "Preparing..." Screen and not go past that.After reading some complaints here, it would appear that they deleted my game? I have no idea what is going on, and their email to provide support (taken directly from their app) comes back as "undeliverable". I have no way to contact them, and I really want my game back. I have loved playing this game for years and all of a sudden I'm being denied access for absolutely no reason? I play it every day and spend and have spent lots of money into it. It is the only game I play and the only time I get to relax from my busy life.I need someone to please contact me. I have asked on ******* to provide me with a valid email address to contact them and no replies yet. Thank you.

  • Initial Complaint

    Date:08/26/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Design Home deleted my game, they made promises too restore it but didnt do. *** spent money in this game and was unable to use the items bought. Money was not refunded and Design Home cut all communication with me by stop responding too my emails.

CrowdStar, Inc. is NOT a BBB Accredited Business.

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