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Business Profile

Laundry Supplies

TheLaundryList.com, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 6 laundry carts from them. It took 8 days for them to confirm if they'd received the money and only acknowledged receipt after demanding they find out if the money had arrived in their acct. The carts were shipped and arrived in terrible/unusable condition. 6 of the metal hooks and 3 of the shelves in the carts were missing. Many of the other shelves were rusted beyond use. Since receiving the items, I have called and emailed photos and have been told the owners will follow up but that follow up never comes. When I call, their receptionist says that they've passed on my information and that the owners will call. But the calls never come. When the carts arrived, the delivery company they used was shoving them off the truck at our employee and cursed at our employee when he said he could not sign the form acknowledging receipt given the condition of the product.

    Business Response

    Date: 04/07/2024

    Without getting into the details, and despite returning the customers calls SEVERAL times and having to put up with rude, insulting emails, and more.  This matter was settled with a partial refund sent by check.

    *********************

TheLaundryList.com, Inc is NOT a BBB Accredited Business.

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