Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bat was ordered as a preorder that was paid for in December. The website said it would be shipped out on February 15th. That day came and went with no updates at all from the website. I reached out and have been told that not only do they not have the bats but they have no idea when they are going to get them. I can't even believe a company would do business like this I'm in total shock. I have emailed a few times and they offered a refund. At this point they have had the money for five months just refunding the bat is completely unfair. I want the bat and a refund for this deceptive and unfair business practices. I believe they oversold their inventory and don't really care about their customers at all. It's really a shame because I love these bats it's all I have used for years but they have completely alienated me and I don't want to do business with them again.

  

  Business Response

  Date: 04/04/2025

  We have had issues with our manufacturer overseas. Quality as well as production times. We can only provide the information passed on to us by our manufacturer and they have not been very honest about shipping dates and or production times. I apologize but the best suggestion I have is to request a refund and once the bats arrive you can purchase again if you are still interested. This situation has been very difficult for us as well but we are happy to refund the customer if they wish. That has. Ways been our policy. They can receive a full refund at anytime if they choose 

  Customer Answer

  Date: 04/07/2025

  This is nothing new with this company. If you research them they do this all the time and they have for years. They promise a date and don't deliver on it and provide no information. Then once the customer finally has enough they do refund the money but they have held onto it for months. What a **** this company is. We have already requested a refund but I just want their shady and deceptive business practices known.

   

  Just ****** them and see what they do to people. They make you wait months or years to get what you paid for. I can't believe they have been allowed to get away with this I really can't. What a vile company.

  

  Business Response

  Date: 04/07/2025

  Pre orders are optional. Nobody has to pre order. 

  Customer Answer

  Date: 04/08/2025

  No one has to pre order that's your response? What a wonderful company you are running. I can't wait til this get published just so people can see how you do business.

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order a bat ( sb1 ) on I believe June 25th. I been waiting for this bat to come in stock. So when i saw that it said i could buy it or pick up local im thinking ok you got it in store and will be shipped as soon as my credit card clears. Nope waited and waited and waited nothing ever shipped. So i called the number that was listed no answer and website and ******** say the email in which i did multiple times with no response. I finally got tired of waiting after just about a month and send a email asking for a refund on July 25th. Got a email the very next day saying the order was cancelled and the refund went back to my credit card. How ever 4 business days later still no refund and still not answering my email asking for a update on my refund.

  

  Business Response

  Date: 08/01/2024

  Your order was cancelled and refunded back to your card on 7/26. It can take 3-5 business days to credit back to your card. Today is the 4th business so should clear tonight/tomorrow. 

  Customer Answer

  Date: 08/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a bat from this company last year. The bat had a trade in policy to get the new updated bat. sent my bat back in March and haven't got new bat back yet even though there are emails promising dates. all emails are attached. they have promised 1000s of people bats and have not delivered. Ypu can also see tge many complaints on their website where they are also posting false dates.

  

  Business Response

  Date: 07/15/2024

  Unfortunately we have no control over production times from overseas. We have updated our customers both by email and our social media platforms as we get updates. The dates have changed many times because our manufacturer has changed the delivery dates many times. We have refunded any and all customers who have requested a refund and have yet to receive a bat. We cannot refund customers who have already received a bat and used it in our tradeup program. We do finally have a confirmation that our manufacturer has finished our bats and will finally be shipping them to us. There is nothing more we can do till our bats arrive 

   

  ***********************;

  owner/CEO

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint stems from a pre order of a softball bat that was advertised to be available mid-March. I originally found out about the sale through a ******** post. I went to their website and seen the flyer there. The order was placed on 3/15/24 in the amount of $214.90. I sent my first email on 3/26/24 (see uploaded pictures). I have got nothing but the run-around since. I decided to go to their ******** page to see if other people were having the same problem. Everyone is having the same issues and receiving the same emails. I went back to the ******** page before filing this complaint, and there have been no changes according to the comments. At this point, I expect to keep getting the run-around until someone does something about it that makes a difference. Monsta did offer a free trade in/trade up coupon, but you have to return the old bat in order to get the new one. Everyone that purchased that option for previous bats are having the same issues that I am having. So, that coupon is essentially useless. Thanks in advance for your help with this ongoing issue.

  

  Business Response

  Date: 07/10/2024

  Unfortunately we are at the mercy of our manufacturer overseas who is having labor issues so they are months behind schedule and its created a nightmare scenario for both Monsta and the customer. We have provided as much info as we can but often times the info we have been given has not been accurate. Not much more we can do except provide refunds for customers who are tired of waiting. I will make sure this order is cancelled and refunded today. We apologize for the inconvenience 

   

  Carl 

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fastpitch softball bat from monsta athletics. The monsta torch. My daughter had complained about an unusually strong sting in her hand when hitting a ball. The bat is less than 30 days old. I was told I should reach out to the sales team. The sales team responded: There is a lack of dampening material between barrel and handle, which they have corrected in their newer models. In other words a defect. And they're still selling this product. I'd be simply willing to upgrade to the newer model, but that's not an option.

  

  Business Response

  Date: 04/19/2024

  There is no defect. Hand stung is a characteristic of all bats. Like all companies we strive to make our models better every year. Our current models dont have as good of dampening as our new models coming out. That is the nature of products. A company cannot be expected to replace old products with new once because they made them better. If they want an improved model they need to purchase one like all other customers. Technology changes all the time

  Customer Answer

  Date: 04/19/2024

   I am rejecting this response because:
  If it is known that there is an issue with not having enough dampening material it is a defect. You continue to sell a model knowing it's defect which you say you've improved. No different than a recall on a car. The simple solution is to return the bat and pay the difference between a bat that has been improved.
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fastpitch softball bat. I contacted the company about returning for warranty replacement and was instructed to mail in to them. I did what they asked. Now I’m being told they refuse to honor warranty. I have emailed them 3-4 times before I get a response on several occasions. Not only are they not replacing the bat but I still have yet to hear from them about when my bat will be mailed back or a tracking number. The customer service is appalling.

  

  Business Response

  Date: 08/12/2022

  This customer purchased a no warranty bat however we offered the customer to send it back and we would inspect it for defect. Upon inspection no defect was found so no replacement will be sent. It is our policy that since the bats must be cut open that we do not ship them back to the customer because it is unusable and a waste of time and resources. The customer was told exactly this. No further correspondence is necessary. 

  Customer Answer

  Date: 08/24/2022

   I am rejecting this response because:
  
  
  When I purchased the bat they all automatically came with their warranty. Months after I purchased the bat, the company changed their warranty. I was never told when I purchased the bat that it did not have a warranty. When I emailed the company about returning the bat for warranty. The customer service representative told me to mail it in along with my name, address, and size and weight of new bat for their exchange program.  Where they offer to take your old bat and exchange it for the new version that is legal for ASA and USSSA league. It wasn’t until after I paid to ship it and they received it, did they tell me they were not going to honor the warranty or the program. Aside from that I would have to send 3-4 emails on several occasions to get a response from them over the course of months. 
  

  

  Business Response

  Date: 08/24/2022

  This customer is incorrect. Have him show a receipt for his purchase of the bat with warranty. He cannot because he did not buy one. 

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I purchased a Monsta softball bat from Monsta Athletics LLC in Spring of this year. I opened and used the bat on June 4th. After 6 or 7 hits on my new bat, I noticed a small hairline crack developing on the barrel. I immediately stopped using my bat and called Monsta Athletics and left a voicemail. On June 7th at 3:36pm ( CST) ***** returned my call, we spoke about how my bat failed so quickly. During our call ( 20min and 46 sec. ) ***** and I talked in detail about the process of sending in my bat and the resolution of a replacement. He stated, your bat sounds defective, once Monsta receives my bat on my dime shipping it back to them. They will determine the outcome.
  
  Please view my email below I sent on July 18th to Monsta, I didn't receive a reply from my July 18th email and another email I sent on July 26th also went unanswered.
  Jul 18, 2022, 1:43 PM Recap of my phone call details below, On June 7th at 3:36 pm central time.
  I received a call back from *****, during our call, I explained to ***** I had bought two border battles on 3/10. Our season starts in the beginning of June. I unwrapped one Border Battle and proceeded to hit some core 52/300 USA softballs. On hit number 6 or 7, I noticed a small crack developing on my bat and I immediately stopped using the bat. After I explained this to *****, he replied, it sounds like a defective bat but we will need to inspect your bat to determine the outcome. ***** instructed me to ship my bat back to Monsta.
  I shipped the border battle to Monsta on June 8th, i received notice that Monsta had the position of my bat on June 27th and will determine the outcome. I heard no response after June 27th from Monsta regarding my bat replacement. On July 14th, I sent Monsta an email requesting an update on my replacement. Monsta replied "my bat was not defective therefore no replacement"
  
  It seems to me if I didn't email Monsta on July14th I would have been in limbo, what and how is a bat determined to be defective?

  

  Business Response

  Date: 08/12/2022

  The customer knowingly purchased a non warranty bat. We offered to inspect it for defect. Upon inspection it was deemed the bat broke from misuse. Most like an improper ball. We cannot be responsible for misuse of our products. When a customer purchases a bat with a warranty then we issued a replacement regardless of how it broke. In the future if this customer wants the assurance of a replacement they need to purchase a bat that includes a warranty. 

  

  Business Response

  Date: 08/17/2022

  Unfortunately softball bats today are very specific as to what balls are used. It just takes one wrong ball to break todays bats. Because we cannot be there when consumers use the product we have to stand fast to our policies because the nature of misuse and fraudulent claims is so high. We do not ship back bats that were sent in for inspection as they have been cut in half and become a liability for being unsafe to even handle because of the exposed materials 

  Customer Answer

  Date: 08/19/2022

   I am rejecting this response because: Monsta Athletics, again, I purchased brand new core 52/300 softballs that your company recommended to use. Look at the photo from my original complaint. Moving past the correct softballs I used that Monsta Athletics recommended to me. Certainly, when I spoke with ***** on June 7th, during our conversation, he told me he would inspect my bat as it sounded like a defective one. I never agreed to Monsta Athletics destroying my bat during your inspection process. My request has now been turned into a refund. Monsta Athletics will need to refund my money or this complaint will turn into criminal mischief,  for damage to my property without my permission.