Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023 contacted by Madison from Leaders/Paysafe on new rate and told my equipment was obsolete Got new equipment and was told if they wanted the old machine I would receive an email where to send it. End of August 2024 699.00 was taken from checking account. Initially was told it was not Leaders that took it but my bank verified it was leaders. I was told then if I sent equipment back I would be refunded. Richard provided return address. I sent it back them receiving on September 9 2024. Now after numerous emails and calls am being told refund denied. The worst thing is this equipment was supposed to be free when I signed up with them in 2021. My case number is 03****83

  

  Business Response

  Date: 11/19/2024

  Thank you for the opportunity to address your concerns.  Our records indicate your refund request for return of equipment in the amount of $699.00 was approve today November 19,2024.  Please allow 3 to 5 business days for processing to delivery to your bank account on file via electronic deposit. We hope this bring satisfactory to this matter.
  
  Thank you

  Customer Answer

  Date: 11/20/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22575528, and find that this resolution is satisfactory to me. This is only if the amount does in fact get refunded. 
  
  
  
  Regards, Kelley 
  
  
  
  K***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account was opened this account on March 5th 2024 and closed it on March 15 2024.
  They insist I did not properly close the account therefore they continue to keep this account opened. I have never processed 1 single transaction as I decided to use another vendor
  Here are the debits out of my business account: March $48.60 April $$49.90 May $49.90
  June $79.85 July $79.85 August $178.85 Sept $178.85 Oct 178.85 Nov $178.85 -just a few days ago As you can see they increase the fees if they believe you are not t noticing it.
  I called them tonight. They are well trained to distract the conversation and not address the charges and insist I never cancelled. This company was sued for over $2,000,000 for the same issue and paid huge fines to the Ventura District Attorney and customers.

  

  Business Response

  Date: 11/25/2024

  Thank you for
  the opportunity to address your concerns. As per the terms and conditions of
  our commercial agreement, a request for
  account closure
  must be submitted in writing and signed by the authorized account holder.
  Although we have not received such a written
  request, we
  will consider this complaint as a formal closure request. Your account has been
  closed effective November 14, 2024.
  
  A pricing
  update letter, which included details about the inactivity fee, was sent on
  June 19, 2024. While the fees associated with your
  merchant account
  were valid, we will issue a refund of $178.85 as a courtesy, upon your
  acceptance of this response.
  
  Thank you.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our account on June 30. We kept the cancellation form as proof. The company continues to access our banking account without permission and charging us for several more months until we realized there were additional charges after the cancellation. The months that followed cancellation our assessed fees were multiple times the normal amount in the previous months. We think someone in their company realized we had cancelled, so the person(s) attempted to grab as much as possible before we realized they could still charge us. We called the company several times and requested refund for the fees for the months after the cancellation. So far the company only agreed to close our account. But they didn't mention whether they will refund our money that were stolen.

  

  Business Response

  Date: 10/16/2024

  Thank you for
  giving us the opportunity to address your concerns.
  After
  thoroughly investigating the issue, we will be issuing a refund
  In the amount of
  $312.45, which covers the month-end fees charged.
  This refund
  will be processed once you accept this response.
  
  We apologize
  for any inconvenience this may have caused.
  
  Thank you,
  Leaders

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Swipe Simple Leaders Merchant Services the representative explained what their fees would be, however after a few months of seeing all the charges the fees are not even close to what she told me they would be. In August 2024 we were scammed and a person purchased tires worth $48,039.20 using Leaders Merchant services we sent the customer an invoice, which we thought was a secure way to conduct business, all (3 trans) were approved through Leaders processing, we later found out that this was a scam, Leaders should've rejected all those transactions right away as the person didn't have all the credit card information for the transaction to go through, We contacted RiskRewiew department as they emailed me about one of the transactions they were "holding the funds" and needed verification from us before they can transfer the money to our , bank account, I spoke with Sandi with the RiskReview department and she told me that because we knew this was a scam and these 3 transactions will come back as chargeback items and since it hasn't been deposited to my account so I wouldn't need to mess with the chargeback I should just do a refund, because I thought she was trying to help us I went ahead and followed her recommendation and submitted the refund, just to find out that because i processed the refund i was charged $480 to process the refund, Sandi never told me I would have to pay this fee, and i tried contacting their customer service department multiple times, horrible customer service, nobody was able to help me, i requested the $480 to be refunded and they said because i ran the transaction (even though their representative told me to do it) I have to pay the fee. I also did 3 transactions after these chargebacks, and they kept my money (because of all the fees) i got charged another $1761.55 in "fees" but my statement only has my fees being $641.76, so they charged me $2569.79 and nobody can tell me what these fees are for.

  

  Business Response

  Date: 09/19/2024

  Thank you for allowing us to address your concerns. Our Risk team has contacted you to discuss account options and provide solutions. To avoid a chargeback, they suggested a refund. Although the fees were valid, we will issue a courtesy refund of $1,063.97. Our records show an outstanding balance, please contact our Collections team for balance and payment details. The refund will be issued once the outstanding balance is settled.

   

  Thank you. 

  Customer Answer

  Date: 09/19/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22263269, and find that this resolution is satisfactory to me.

  I have reviewed the response made by the business in reference to complaint ID 22263269, and find that this resolution is satisfactory to me.

  I would like to have a check mailed to me at **** ***** ** Florence KY 41042

  
  
  
  
  Regards,
  
  
  
  I***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 09/19/2024

  Yes there is an outstanding balance because your company took the $1063 , they also kept one of my deposits of $660 nobody can tell me what happened with it, if you could kindly refund me the $1063 and I will be making a payment once I get the refund. 
  im sorry but your company has been nothing but disappointing and unhelpful.

  We are a new business and we got scammed , these transactions shouldn’t have ever gone through as the address or names didn’t match (why did your company approve the transactions) 

  I have spent probably 10 hours on the phone with your customer service trying to get this money refunded , trying to understand my statement , trying to figure out what happened with my deposits, all I keep getting is run arounds, I’ve been hung up on for asking to speak with a manager (not being rude) hung up on again while speaking with the chargeback department , you are more than welcome to listen to those conversations ( and share them with the BBB) we will all see that I was very professional, and I just needed help which I couldn’t get from your representatives.

  i will settle that payment once you make this right , because the way things have been handled you will most likely not refund me.

  The $1063 and also figure out what happened with my deposit of $670, that your representatives are not able to.

   

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Owner of Live Oak Pools, Inc. When I signed up with Leaders, my salesman talked me into sighing a 3 year agreement with an early termination fee. He said my prices wouldn't go up for the 3 years of the agreement. Four months after I started they sent me a letter about a price increase. I called my salesman twice and both times the phone rang for a while and then just quit- no voicemail. After jumping the some hoops, I canceled with them. They explained I would have to pay the early termination fee. I replied that they broke their end of the deal, so I shouldn't have to pay the early termination fee. After seeing other reviews and complaints, I see similar patterns. They took the money out of my account, and I want it back. I have seen their other complaints a resolved, so I hope that will be the case for me.

  

  Business Response

  Date: 08/19/2024

  We value the
  opportunity to address your concerns. According to our records, the signed
  agreement
  does not state
  that the fees would remain unchanged for the duration of the three-year
  agreement.
  We regret any
  misunderstanding concerning the fees. Furthermore, as a gesture of goodwill,
  the
  company will
  process a refund of $350.00, which corresponds to the early termination fee,
  once this
  response is
  accepted. The refund will be credited to the bank account we have on record.
  
  Thank you.  

  Customer Answer

  Date: 08/19/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22157990, and find that this resolution is satisfactory to me. Looking back, I believe the salesman pulled the used car tactic on myself and on Leaders Merchant Service. (Some one thing, but have another in writing which is legally binding). I am very grateful for Leaders response, and am sorry for the trouble and expense I caused. Thank you!
  
  
  
  Regards,
  
  
  
  D** ****** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up. They doubled the monthly fee before my first bill. They gave me a broken reader. They charged me extra for manually keying in cards that the broken reader could not process. Then I cancelled with them twice and they are still billing me monthly.

  

  Business Response

  Date: 08/05/2024

  We
  appreciate your submission. Unfortunately, we were unable to locate a matching
  record based on the information provided with your complaint.
  Should you have further documentation or
  information that may assist us in identifying your file, please provide it for
  additional review.
  
  Thank you.  

  Customer Answer

  Date: 08/05/2024

  
  
  
  
  Complaint: 22080973
  
  
  
  I am rejecting this response because:

  My file would be under Venturawaxer, Oxnard Ca. Stephanie Marin. *********7. I want leader merchant to find my file and give me a real response.
  
  
  
  Regards,
  
  
  
  G****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 08/09/2024

  We appreciate the opportunity to address your concerns. According
  to our records, Ms. Marin had not reported any issues with the card reader
  prior to May 2, 2024. A replacement for the reader was suggested, however, it
  was not accepted. Please note that fee qualification levels. influenced by
  several factors, such as card types, the omission of required information
  during the sales transaction, methods of transaction entry, and batch
  settlement times. The signed closure request form, dated July 26, 2024, has
  been received. Your merchant account was subsequently closed on August 6, 2024.
  We apologize for any inconvenience caused by the delay in processing this
  closure and will issue a refund for the month-end fees of $6.95 for July, upon
  your acceptance of this response.
  Thank you.

  Customer Answer

  Date: 08/09/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22080973, and find that this resolution is satisfactory to me. However, we originally cancelled in May. We cancelled a second time in July. I would prefer a refund for 2 months.
  
  
  
  Regards,
  
  
  
  G****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  I am writing to formally lodge a complaint against Leaders Merchant Services regarding their handling of my merchant account and the associated withheld funds. Despite numerous attempts to resolve this matter, the issue remains unresolved, causing significant financial hardship for my business.
  
  Details of the Issue:
  
  Company Involved: Leaders Merchant Services /Clover
  Merchant Account Number: 4*********485191
  Total Amount Withheld: Over $2,600
  Date of Initial Request for Account Change: June 17, 2023
  Current Date: July 22, 2023
  I have a merchant account with Leaders Merchant Services, which manages the credit card transactions for my Clover P.O.S. system. My original business bank account was compromised, necessitating its closure and the opening of a new business bank account.
  
  I contacted Leaders on June 17th to update my bank account information to ensure that future transactions would be deposited into my new account. Despite assurances from their customer service department that the change would be processed within two days, it has now been over a month, and the update has not been completed. Consequently, over $2,000 in credit card funds are being held, as Leaders continues to attempt deposits into the compromised account.
  
  I have made over a dozen calls to Leaders Merchant Services customer service over the past six weeks, and each representative has assured me that the update would be processed promptly. However, each subsequent call has revealed that the update has still not been made, and no concrete resolution has been provided.
  
  Impact on My Business:
  The continued delay and lack of communication have caused significant inconvenience and financial strain on my business. I have been unable to access funds necessary for daily operations, leading to severe disruptions in service and financial planning.

  

  Business Response

  Date: 08/01/2024

  Thank you for the opportunity to address your concerns. To make changes to the direct depository account (DDA) on file we must receive the DDA change request form filled out correctly and completely. Also, the requested documents must match the business name on file for verification purposes.  Our records show we have recently received the corrected documents and the update of your new bank account has been completed. As of July 31,2024, withheld funds in the amount of $2,652.38 has been released. Please allow 3 to 5 business days for processing to delivery to your bank. We apologies for any inconvenience and hope this bring satisfactory to this matter. If you have any further questions or concerns regarding this matter, please contact us at ###-###-####.
  
  Thank you,

  Paysafe  

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up with this company so I can start accepting credit card payments, soon after, I found out that their fees is very high, so I cancelled the service at of 2/7/2024.
  Later I was charged an amount of $259, when calling the company about this amount, they told me that it's a fee for not returning the credit card terminal. I mentioned to them that I have called to get instructions on how to return the equipment but the company did not give me a clear answer on when or how to do that.
  
  However, we have returned the terminal on our own and have called the company to obtain a verification of receipt, which we did got.
  Since then, I have called seven (7) times, and every time they provide me with a reference number and confirmation that they have received the equipment but, they need the warehouse to sent a confirmation so they can send me the refund back.
  
  Today, 6/27/24, I called the company and after a long hold, the representative told me that the request was rejected because I did not return the equipment, and this is the final decision.
  
  The company have explicitly took advantage of me as a disabled veteran, they did not honor the official document stating that there is $0 charge for termination of service, they scammed me in 7 times; telling me that the refund is on hold until we get a confirmation from the warehouse, and they have lied every time I called them.

  

  Business Response

  Date: 07/01/2024

  We appreciate the opportunity to resolve your
  concerns. The company
  investigated the issue reported in your complaint. Our
  records show the
  equipment had been received. We will promptly process
  a refund in the
  amount of $259.00. Please allow 2 to 5 business days
  for processing.
  The refund will be deposited into the bank account
  listed on the closed
  merchant account.
  
  Thank you,
  Paysafe
  
  

  Customer Answer

  Date: 07/04/2024

  
  
  
  
  Complaint: 21911357
  
  
  
  I am rejecting this response because The bank account has been closed and they cannot deposit the amount into the bank account, rather this should issue a refund check instead
  
  
  
  Regards,
  
  
  
  B**** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 07/08/2024

  We will promptly process the
  refund via a check. Kindly provide the best mailing address.
   
  Please allow up to 30 days for processing and
  delivery.
   
  Thank you.  
   

  Customer Answer

  Date: 07/15/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21911357, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  B**** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaders Merchant Services is a B2B credit card processor. Their pricing is extremely opaque and they are extremely difficult to get ahold of. their customer service is offshore and the language barrier is significant. As a small business, we decided to go with them because the salesperson said they would NEVER charge us any monthly fees and they also would communicate via letter if need be with billing statements. Well, that never happened. We never received the portal that was promised, but they sent us to an app where we could process payments. We started processing payments and due to life changes, we made some changes in the business model. That's when the trouble began. On a monthly basis they would charge these fees even though we were PCI compliant. They would come up with different excuses to take money from the bank account and one time caused a check to bounce. These were unauthorized transfers totaling around $300. Once you complain, you are on hold for 45 minutes and then get hung up on. If youre lucky to get through, they tell you to charge a $2 transaction to prevent the nactivtiy fees. Well, upon doing so and you STILL get an inactivity fee the following month, their excuse? Well, you need at least transactions. Which one is it? Weve asked for a full refund of fees and we can not get a local US person in a position of authority to grant the request. We never received our signed contract and the salesperson is not responsive to emails where they said they never charge monthly fees. Seems as if they settled a class action in 2021 for this same issue but are still up to these tactics. My ask from them is consistent: 1 -just refund us based on merchant number 640308 and 2- cancel any contract tying each of us. 3- Do NOT access our accounts anymore and let us part ways in peace..

  

  Business Response

  Date: 06/10/2024

  Thank you for the opportunity to address your concerns.
  Please note account closure must be submitted in writing and signed by the
  authorized person on the account, in accordance with the terms and conditions
  of the commercial agreement between parties. Although we have not received a
  written request for closure, we will accept this complaint as a formal request
  for closure.
  Our records indicate the merchant account was non-complaint
  for the following months March-April 2024, resulting in the initiation of a
  non-compliance fee. Merchants are required to adhere to Payment Card Industry
  (PCI) data security compliance as a condition on your signed merchant
  agreement. Merchants must always uphold their PCI Compliant status to avoid
  Non-Compliance fees. We show the PCI Self- Assessment Questionnaire (SAQ) is
  now completed.
  A notification mailed on or about January 24, 2024, advising
  effective March 01, 2024, an inactivity - fee up to $75.00, will be charged if
  your account has not processed a card sales transaction for three (3)
  consecutive months. Although fees charged with your merchant account were
  valid. We note as of the date of this response, $77.09 remains outstanding due
  to a stop payment placed, Notwithstanding the validity of these fees, as a
  courtesy, will submit a request to waive the above-referenced outstanding balance,
  and issue a refund in the amount of $269.90, upon acceptance of this response,
  as a courtesy.
  
  Once we have received the acceptance, we will promptly
  process a refund via a check. Kindly provide the best mailing address. Please
  allow up to 30 days for processing and delivery.
  
  Thank you,
  Paysafe

  Customer Answer

  Date: 06/10/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21802115, and find that this resolution is satisfactory to me CONTINGENT on receiving the full refund as promised by the merchant.
  
  
  
  Regards,
  
  
  
  Mavinstone LLC
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  L*** here, I’ve been with Leaders Merchant Services for a couple of years, but recently canceled my account and returned their machine the day after and it arrived at their wearhouse March 13 at 1:39pm. Despite this, they deducted $399.99 from my checking account two weeks later. When I contacted them for a refund, they promised to investigate but have failed to return my money, claiming to “escalate” my case with each call. Despite assurances of a refund being processed on April 16th, they now deny any knowledge of it. It’s infuriating that a big company can withhold funds from a small business like mine while dragging their feet on resolving the issue, despite clear evidence of the machine’s return. My case number is 55***73, I demand for a refund as soon as possible or I will have to take this to small claims court as I have been pursuing this issue for over 2 months since they received my machine in the mail.

  

  Business Response

  Date: 04/25/2024

  Thank you for the opportunity to address your concerns. Having reviewed our records, we have confirmed
  the equipment was received and processed. We will promptly process a refund to the specified bank on file
  in the amount of $399.00, upon the acceptance of this response. 
  
  We regret the frustration this caused.
  
  Thank you,
  Paysafe 

  Customer Answer

  Date: 04/25/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21614776, and find that this resolution is satisfactory to me. 
  
  
  Thank you,
  
  
  
  L*** *******