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Business Profile

Shuttle Bus

Smart Shuttle and Limosine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHARGED ME FOR SERVICES NOT RENDERED. CANCELLED ON 09/06/23 SCHEDULED SHUTTLE SERVICES FOR 09/20/23 & 09/22/23; REC'D EMAIL CONFIRMATIONS FOR ACTION. REC'D EMAIL ON 09/21/23 THAT SHUTTLE FOR 09/22/23 IS CONFIRMED, EMAILED BACK THAT THIS SVC WAS CANCELLED; REC'D CALL FROM REP STATING SHE SEES THE CANCELLATION SO DIDN'T KNOW WHY I HAD REC'D EMAIL; & NOTED MY CARD WAS CHARGED ANYWAY. INFORMED ME THAT ONLY MANAGER COULD REMOVE CHARGES. HAVE TRIED TO SPEAK W/ MANAGER, L**** SINCE 09/22/23 TO NO AVAIL. THE TWO REPRESENTATIVES I SPOKE W/ ON 09/23/23 & 10/02/23 WERE VERY, VERY RUDE. BOTH WERE CONDESCENDING, NON-APOLOGETIC, L**** IS NEVER THERE OR IN ALL DAY MEETINGS. WHEN ASKED ABOUT SOMEONE ELSE TO SPEAK WITH, REFUSED TO PROVIDE INFORMATION, ASKED FOR POLICY ON MAKING COMPLAINTS, WAS TOLD THEY DON'T HAVE ONE AND I WAS HUNG UP ON. THIS IS A FEDERAL GOVERNMENT TRAVEL CARD THAT I MUST PAY WITHIN TWO WEEKS OR RISK REPERCUSSIONS FROM MY AGENCY. THIS IS A FRADULENT CHARGE FROM THIS BUSINESS DUE TO NEGLIGENT OVERSIGHT AND FAULTY BILLING PRACTICES. I DESIRE THAT THIS CHARGE IS REMOVED WITHIN 48 HOURS AFTER NOTICE. I BELIEVE THIS IS STANDARD PRACTICE ON THEIR BEHALF TO COVER ACCOUNTING ERRORS.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 25th I booked a shuttle to the airport for 6 passengers for my in laws. My total was $150. I gave my credit card info and got a confirmation number. On November 10th (2 1/2 weeks later) I got a charge for $402 on my credit card. They added a $67 gratuity. My mother-in-law also gave a $50 tip. I called to see why I was charged so much more. They said they emailed me the change which they did but, I have never checked my personal email since I had already received the confirmation number with me authorizing the $150 charge. In total we gave them $452 including the tip my mother-in-law gave. When I called all they could tell me was they emailed to let me know of the price change. They never once called me despite having my phone number as well. I emailed them to get this resolved. I never heard back. I asked for a $252 refund.

Smart Shuttle and Limosine is NOT a BBB Accredited Business.

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