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Business Profile

Shuttle Bus

Smart Shuttle and Limosine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Reviews

Customer Review Ratings

2

Average of 4 Customer Reviews

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Review Details

  • Angelica C

    Date: 05/15/2025

    I booked a reservation ahead of my flight then I received a confirmation 24 hours before my flight. Im so glad I called their office to update credit card information on the day of my flight or else I will never find out that they canceled the ride without notification. I spoke with their manager and I was offered a private shuttle instead but for a higher price only to find out it is a shared ride. This is the worst shuttle business I ever encountered. Beware of them they only take your money, no professionalism at all.

  • Ani T

    Date: 09/06/2024

    Needed to go to LAX this nice lady Judi txt me to say that she was at my door 15 minutes before scheduled time, when she saw me she jumped out of her car to help me with my luggage we had most amazing conversation while she was driving, On my way back even while I was in the plane waiting to get out to terminal Joe the driver txt me to let him know exactly which area I am (what a service) as everybody knows the fear that when you are out in the airport someone will come or not. Top notch service, pleasant and careful drivers I couldn’t get better service Thank you Judi and Joe

  • Pam S

    Date: 06/07/2023

    Many of the negative reviews were from a year ago, but my experience June 2023 was equally poor. Booked ride to burbank Airport a week out. Received 2 confirmations. Pickup time came and went - no driver. Called, girl was confused - says "no driver name- let me check on it". Very long hold - 5 minutes plus. She comes back on and my phone lights up with Lyft notices. She says driver 5 minutes away. I asked why a lyft - they didn't disclose they subcontract. She made it sound like it was a quick fix for a one off. As soon as I hung up. Left driver canceled on me. I call back. Next lady tries to explain lyft. I know how lyft works, I'm now super annoyed because 1)paid $85 for their driver to take me to airport I've never been to, 2) if I wanted lyft I would have booked it ans saved $20, 3) one of the vans drove down the major street I was on while I was on the phone. They wouldn't tell me when they knew I wouldn't have a driver. Apparently their business model is, if you are a single rider not willing to pay $125 for a town car, they take your $, wait for you to call because no driver showed up, and then send a lyft pocketing $20. Thank goodness I won't be in their area again needing a ride. I did notify everyone from the university who provided this company as a possible ride option from airport - that they should not be recommending this company in my opinion. I cannot imagine being 18-21 in a strange city and being left without a ride to/from an airport that is 45 minutes away. When you go with an established company with employees you are doing because in theory those employees have been checked out for safe driving, vehicles in good repair, etc.

  • Leirene S.

    Date: 07/09/2022

    Well. I booked a round-trip pick up for my family trip to Hawaii weeks in advance. Within that time frame, my credit card information changed because of some fraudulent activity. For the trip to LAX, Smart shuttle called me for the new CC information and my husband gave them the new card with the instructions to use the new info for the return trip. I'm writing this review in Oahu. I got an email that my return pick up on Sunday is canceled because the card declined. Nobody from this company called me this time. We tried to reclaim our original confirmed trip but smart shuttle blew us off and said they can no longer book us. Long story short, I am literally right now scrambling to get a shuttle to pick us up from LAX on Sunday. And because this is a busy weekend, I can't book any shuttle. The lady from Smart shuttle told my husband to "F*** off", then hung up. She was on speaker so I heard it too. It's very infuriating! Do not use this shuttle at all.

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