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Business Profile

Tool Design

Electi Designs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Design.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grinder from this company on 9/23/23. I paid $174.99 for it in full. It is now 1/30/24 and I still have not received my product. I have reached out to this company with the customer service link provided on their website. I have received no responses telling me when I can expect to receive my product.

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a product a month ago. Have asked for shipping or product info and have had no responses and their email doesn't work and isn't an active email address.

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my royal purple qubus grinder order #41908 on march,9,2023 for a total of $104.99 and I have yet to receive it I have contacted customer support several times about the product or a possible refund with no resolution and I am now being ignored they put my order in as completed which it has not been.

  • Initial Complaint

    Date:05/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21, 2023 I placed an order for an " Obsidian QUBUS" which totaled $118.23 USD, this included a $10 delivery fee. This is order #42225. The company promises a premium product that will leave customers happy with their purchase. However, it has been almost a month since I ordered this product and I still have yet to receive a confirmation email, furthermore on their website my order " Fulfillment Status" is " Unfulfilled". Almost a month for my order to still be unfilfilled. However, I am not the only customer who has had troubles waiting for their orders. They have a discord group which they ask you to join for support. There you can find many many customers who have had the experience, waiting months and months for their orders to not even be shipped out.

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [Order #41183] (December 9, 2022)
    $115.99 ($40 shipping included)
    Product is Obsidian Gold QUBUS

    Ordered this product and have yet to receive it, Owner of company has been seen on twitch.com livestreaming csgo case key opening while multiple people have been waiting 6-12 months for there product to ship, This owner does not update anyone via email or the discord you are asked to join.

    Empty promises and multiple excuses from the owner who refuses to answer as to why products are still being accepted but not shipped.

    I would like the product to be shipped as I would still like it but no answers from this owner for 3 months now, I think it requires a call from someone with authority.

    Thank you very much

  • Initial Complaint

    Date:03/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased aluminum grinder online 12-15-2022 as Christmas gift. It seems the only way to contact the company is thru Discord which is not navigable. Have not received item as of 03-03-2023

Electi Designs LLC is NOT a BBB Accredited Business.

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