We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tool Design

Electi Designs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Design.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Joanne J

    Date: 11/11/2023

    This company should not be in business. They are total morons. I ordered a qubus grinder on December 9 of 2022 and have not yet received it then being stupid I ordered another one in May 2023 and have not yet received that I told them this through their so-called customer support system, but they never get back to me. I even wrote them a letter, with the order number date of purchase, everything they needed no reply none whatsoever all they say is go to Discord . I don’t have the faintest idea of how to use discord, and everyone else I speak with don’t know how to use it either. they took the money right out of my account. Five minutes after I placed the order. They are total ********.

  • Jacob D

    Date: 05/16/2023

    This company essentially shut down production operations between December 2022 and May of 2023, but throughout the entire shutdown, did not send a single official notification to any of its customers about the delay in orders. For about five months, customers continued to purchase their QUBUS product from the website, which prominently displayed "3-4 weeks" as the expected ship time. Also, while QUBUS (owned by Electi) was shut down, they couldn't even process requested refunds. The "contact us" page stated, until May 2023, that the only way to contact customer support was through a private Discord server, moderated by two people who didn't even work for the company and whom I saw personally timing out multiple users at a time for publicly posting their dissatisfaction. There were posts there from customers claiming to have been waiting more than 10 months for their product. The first time I requested a refund I was told it was scheduled to ship in less than 24 hours, but then support told me a week later that it had just started production. This company has shown a pattern of having no respect whatsoever for its customers, even the ones who have already paid.

Electi Designs LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.