Complaints

This profile includes complaints for Breg's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breg

  2885 Loker Ave E Carlsbad, CA 92010-6626

  
• 

  Breg inc.

  PO Box 3475 Toledo, OH 43607-0475

• 

  Breg

  PO Box 95080 Albuquerque, NM 87199-5080

• 

  Breg

  5931 Jefferson St NE Ste B Albuquerque, NM 87109-3408

• 

  BREG

  PO Box 660535 Dallas, TX 75266-0535

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I received a statement for a medical bill from Breg. The doctor had me sign a document at the time confirming Breg would bill me separately and informed me the braces generally cost around $50, the bill was $428!I called Bregg after receiving the bill in September and asked to set up a payment arrangement. The advisor confirmed a payment plan was set up for $78 a month. I made a $78 payment in September. I called in November after realizing I never received an updated statement with the new minimum due. In November, the advisor informed me the prior advisor did not set up a payment plan, apologized, and confirmed she would set up a plan for $60/month. She confirmed I would receive a statement outlining a new minimum payment and due date. I never received a statement with this information. I went ahead and paid the $60 payment in November and December online with the understanding my account was now on a payment arrangement.On 1/2/24, I received a collections letter from a *********************************, stating I owed a debt for $297.38 to Breg (the amount was wrong as I had made other payments). Despite doing my due diligence and calling on multiple occasions to set up a payment plan and making 3 payments, Breg sent my account to collections.I called Bregg today who said the account was never set up on a payment arrangement as promised and they wouldnt be fixing it so I needed to make my payments to the collections agency. She also stated online payments wouldnt count toward a payment arrangement which I was never informed. How would a customer magically know this? ********************** has exhibited unethical billing practices. They failed to honor their commitment to a payment arrangement and didnt count payments that were made in good faith towards an agreed upon amount. Theyve over complicated the billing process making it difficult for the average consumer to repay this debt. Breg should be required to honor their commitment to a payment plan as promised.

  

  Business Response

  Date: 01/04/2024

  Thank you for reaching out to us. I have forwarded your feedback to the trainer of our call center as there seems to be several issues here that need to be addressed. As to your account, I will have someone contact you to re-set up the payment plan to the way it was and have the account pulled back from the collections agency as it should have never been forwarded there to begin with. This will in no way affect your credit score, but should you have any further concerns or questions please reach out to us directly at ********************************************** Thank you again, and I apologize for the frustration this has caused you. 

  Customer Answer

  Date: 01/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breg has repeatedly sent me invoices after we have paid our bills for a knee brace. Each time the excuse is a billing error and they waive the charges. Every 3 months, I get the same $200 bill and a "Payment is past due" and "Due Upon Receipt". Surgery was 6/10/2022 and we paid on time when billed. Now I get a bill every 3 months, spend *************************************************************************** penalties on my credit. This is unacceptable for consumers. What if others are going through this same thing and they continue to take advantage of consumers.

  

  Business Response

  Date: 12/20/2023

  Thank you for reaching out to us. Can you please provide me the patient's full name and DOB or the Account (not invoice) number from the statement? I will look into the claim and figure out why/where the hold up is causing the invoices and calls to come to you. You can provide the requested information via this portal or email us at ********************************************** Thank you! 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received orthopedic treatment on 7/18/2022 when I broke my toe. I was insured with my employer at the time and was offered a brace in which I was told to will be covered by my insurance. I was able to check the the bill and also keep up with my insurance through the companies insurance website. The balance showed $0 as it was all covered and paid for. A year and a half passes by and I see a letter in the mail (invoice number: ********) from Breg stating I owe $197.47 for "orthopedic products" with no further details on exactly what I owe this money for. Also why am I just now getting notified a year and a half later? I would like this looked into and resolved as I do not want this reflecting on any credit of mine.

  

  Business Response

  Date: 12/19/2023

  Thank you for bringing this situation to our attention. I have had the account looked into and we discovered a clerical error that lead to the statements being sent to you. This has been corrected and you should not receive any further communication. Should anything else transpire, please reach out to us directly at ********************************************** Thank you! 

  Customer Answer

  Date: 12/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Kardo Karem
  
   
  

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ACL surgery in December of 2020. I paid all claims that reflected a patient responsibility within months of the surgery. THREE YEARS LATER, Bregg sent a bill for nearly $700 for a brace I supposedly received in 2020. The health insurance company only saves EOBs for 2 years, so I have no way to corroborate this claim as valid before paying. At best, Breg is many years behind in its billing, and at worst, they are trying to scam patients many years after a medical intervention. There is seemingly no way to resolve this issue with Breg themselves. The options are to pay the bill in full or to start a payment plan. No one has been able to produce any proof that insurance was billed, when it was billed, and what the outcome was.

  

  Business Response

  Date: 12/08/2023

  Thank you so much for reaching out to us on your account.  This does seem to be an unusual period of time. 

  I will review your concern with our Billing Quality Team to determine what may have happened.  I will keep you posted as to our findings. 

  Thank you, 
  

  ***********************,

  Breg, Inc. Compliance Manager

  Customer Answer

  Date: 12/08/2023

  Thank you for taking the time to review this matter. I look forward to a prompt resolution/explanation. 

  

  Business Response

  Date: 12/19/2023

  Thank you for your patience!

  Your account has been closed with $0 balance owed.  There should be no additional calls or collection efforts.                                            Please note, it could take up to 14 days to process.  If you receive another invoice, please disregard.  

  Upon review of your account, there was much correspondence between Breg and your insurance provider at the time.  Breg does not bill the patient until insurance reimbursement has finalized.  For some reason, this claim took an unusual amount of time to finalize. I have submitted this concern to our Billing Quality Team for further investigation.

  If you have any questions or concerns, please feel free to contact me at ***********************************

  Thank you, 

  ***********************

  Breg Compliance Manager

  Customer Answer

  Date: 12/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 2 months I have been receiving multiple text messages from BREG stating a bill is due and to forward a payment but with no information as to what it is for, when it is from, or any information at all. I have never used this service before.

  

  Business Response

  Date: 12/07/2023

  Hi *******,

  Thank you for reaching out about this issue.  I will review our records to determine what may have happened.

  Thank you, 

  ***********************, 

  BREG, *** Compliance Manager

   

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a surprise bill from Breg Inc for an urgent care visit for my wife where she was provided a medical boot. We then received a bill from Breg Inc a couple of months later for $214.16. I ran the bill through my HRA account, and they have paid them twice now. The first payment was cancelled, and a check (check#******) was issued again on 11/1/2023. However, at this time they are still trying to bill us for this surprise bill.When we try to call them, after sitting on hold we receive a message that no one is available to take our calls. Therefore, we have not been able to speak to anyone regarding this issue. The account# is *******. I simply would like to see the payment confirmed, and to stop receiving bills for this. A screen capture of the check issuance is attached below and was sent to the address listed on the invoice sheet.

  

  Business Response

  Date: 11/30/2023

  Thank you for reaching out to us. I have forwarded the copy of the payment you sent to our cash posting team. They are researching it now to have it applied to your account. Please allow us 7 business days to get this corrected. Thank you. 

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple messages like this from this company. I've never once received any of their services. I call and they tell me no one is available to take my call and I'll sit on hours hold. I have googled and appears this company is a common scam. I've never received a paper document from this company. I'm just trying to see if there truly is some medical decide debt I need to dispute because once again, never have used these products, or if this is a scam to get you to pay some random amount of money.

  

  Business Response

  Date: 11/22/2023

  Thank you for reaching out to us. We had your phone number associated with a patient of ours, that I have verified you are not part of their emergency contact information. I have had your number removed from the account and you should no longer receive any calls or text messages regarding this issue. I hope you have a great day. 

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a supposed balance due from Breg in Nov. 2023 for service that was supposedly rendered THREE years ago on 10/5/2020. **** has no details other than saying I received some orthopedic product from some doctors office, but is saying ***** is "due upon receipt" three years after the supposed service. Seems like a scam trying to get me to unwittingly paying something they want me to trust happened three years ago - supposedly. This company apparently has a very serious billing problem if this somehow was some sort of service that was rendered that it takes three years.

  

  Business Response

  Date: 11/09/2023

  I have had your account closed. There is no longer any open balance. Thank you for alerting us to the issue. We have corrected it, and will continue to do internal training on this topic. 

  Customer Answer

  Date: 11/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2023 I injured my wrist. I was later seen by an Orthopedic specialist and given a brace. A couple weeks later I was given a second brace. I was told I would be billed for the brace and signed that it was ok to be billed separately for the brace. I received a bill that was intentionally vague about the product provided. It indicated a total charge of $300. Insurance payment of $125.51 and a patient balance of $174.49. The same brace that I received is offered by BREG on Amazon for $35.99. This is insurance fraud. As a retired healthcare executive, I know that you cannot offer the same product or service to the public for less than what you are billing insurance. I see many other similar complaints. Someone needs to contact NIAC on behalf of patients and deal with this practice. Insurance regulations are in place for a purpose. With BREG there is an ongoing procedure that is not inline with ethical healthcare insurance practices.

  

  Business Response

  Date: 11/08/2023

  Thank you for reaching out. Your account has been reviewed. Your insurance has been billed and your insurance has applied the amount due to your deductible/coinsurance/copay. Your insurer requests we bill you for the item(s) that you received for the deductible/coinsurance/copay amount.   Please refer to the *** provided to you by your insurance company for review.
  
  Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect the insurance requires of their contracted supplier.Purchasing a product in a retail store or online puts the onus on the customer to determine whether or not the product fits properly, is being used correctly,or is appropriate for the injury or condition that the product is intended to treat. 

  You are welcome to contact us at any time with additional questions or concerns. Our goal is to provide support at every step. 

  Customer Answer

  Date: 11/10/2023

  Thank you for your response. Although well-articulated, it is inaccurate in its explanation. The brace or the brace company did nothing to ensure the brace was correctly chosen or fit correctly. I paid physician fees for that. I did, however, read the blue-paper written by Breg for orthopedic physicians showing a case study on how they could boost their income by providing products. This practice is certainly ethically questionable and saddles patients with unnecessary costs in an already expensive landscape. 

  Your response also indicates that insurance paid more than the retail cost of the brace (seen in my attached bill) and you still expect a greater amount from me, the insured. Is that correct? 

  

  Business Response

  Date: 11/10/2023

  If Breg bills for the product, as we did in your case, the physician has no fee for service or financial incentive in the fitting. However, they and their staff are acting as Breg representatives in the fit of the product and are ensuring that the item is correctly selected and fit. The price you are being invoiced for is what is owed per your insurance. The contract they set with us dictates the pricing and they apply the allowed amount according to the deductible and/or co-insurance owed per your plan. If you have further question on the amount owed, please contact your insurance carrier directly.

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter recieved a medical sling for a broken arm from *************** Hospital in Spring of 2023. **** Bridge used affiliate Breg for medical equipment. Breg sent us a bill (7/28/2023) and did not file a claim with out medical insurance. We repeatedly requested they file a claim. The have not, and we have now received a collections notice from *****************************, dated October 10, 2023. I am a clinical social worker who bills medical insurance. I am familiar with the No Surprises Billing Act and I am familiar with insurance contracts between providers and insurance carriers. It is Breg's responsibility to bill our medical insurance, if they are an in-network provider; and if they are an out-of-network provider, *************** failed to notify us of this and provide a good faith estimate. They have not, there is no EOB on file from them with our insurance, United Healthcare. Now they are sending the bill to collections. This is unethical billing practice and potentially insurance fraud, depending on their contract with UHC. The amount due is $74.95.

  

  Business Response

  Date: 11/02/2023

  Thank you for reaching out. I have reviewed your child's claim. UHC was billed and they did cover the product. However, they applied the owed amount toward the deductible owed for the year. At this time, the amount owed is your responsibility. If there is a secondary insurance that should be billed, we have not been provided that information.