Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $4650 Louis ******** It was supposed to come with signature confirmation - at this price tag, you'd think there would be a lot of security to safeguard it. So I was away on a business trip during the week when it was supposedly "delivered", but I figured it was a mistake, there's no way *** would *************** and drop it off outside. Of course a few days later when I got home, there was no package. I called *** who wouldn't give me any info, and then I emailed Fashionphile claims department who said they would take it from here. I trusted them to do the right thing. They kept me in the dark for 2.5 weeks and then told me there was enough evidence that it was delivered successfully. What evidence?!? The only thing I can think of is the *** driver forged my signature. I'd like to see a copy of this signature and I'll share what mine actually looks like. Go take this fraudulent signature up with *** and give me my money back!

  

  Business Response

  Date: 06/05/2023

  Hello ******,

  Thank you for your inquiry. Our apologies your item was delivered when you weren't home. *** will try 3 attempts to acquire signature but they do not hold any items. 

  Unfortunately, if you do have further questions you will need to reach out to our ****************** I will send over a message to them to respond to your current email. 

  Thank you!

   

  Customer Answer

  Date: 06/05/2023

  *** did not make 3 attempts. They were supposed to get a signature from me, but they forged my signature and left the $4600 bag outside. The *********** didn't care that it was a forged signature, and closed my case. They need to work this out with *** and give me my money back.

  

  Business Response

  Date: 06/12/2023

  Hello,

  Our ***************** followed all protocols and even reached out to *** to investigate. If you feel that the signature is forged, we highly recommend filing a police report or doing a chargeback. 

  At this moment those are the ************ we have to move forward. 

  Thank you!

• Initial Complaint

  Date:05/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Christian **** goatskin mini saddle shoulder strap pouch from fashionphile . I attempted to sell back the item to Fashionphile they provided me a shipping label and I shipped the item to them. Once they received the item and verified it I called them a week later to get a update on my payment and why it hasnt been released to me yet they claimed that I filed a chargeback but I didnt . Because of this they said they wouldnt be releasing my funds to me or sending me back my item that I paid for . Me and my lawyer would like to *** the company and take them to court for stealing my item and not releasing my payment to me . I would like my payment for this item or my item back.

  

  Business Response

  Date: 05/15/2023

  Hello Duntea,

  Upon review of your account, I see a chargeback was filed for 2 items. Currently your payment is on hold due to the chargeback. Once the chargeback is dropped, your payment will be able to be released. 
  At this time if you have further questions please reach out to our ******************** as they will be the ones who can further assist. 
  Thank you

  Customer Answer

  Date: 05/15/2023

  the company refuses to send me my money that they stole from me I have proof and my lawyer is taking this to court to *** them.

  

  Business Response

  Date: 05/16/2023

  Hello,

  I understand how this may be frustrating but there have been multiple chargebacks filed against Fashionphile. We need the chargebacks to be dropped before we can resend your item back to you. Please confirm with your bank those have been dropped. Once it has been dropped you can email our ***************** and they will send you your items back immediately. 

  Thank you.

  Customer Answer

  Date: 05/18/2023

  no chargebacks were filed against you. Can you show me proof that this happened? I already confirmed with my bank 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Christian **** goatskin mini saddle shoulder strap pouch from fashionphile . I attempted to sell back the item to Fashionphile they provided me a shipping label and I shipped the item to them. Once they received the item and verified it I called them a week later to get a update on my payment and why it hasnt been released to me yet they claimed that I filed a chargeback but I didnt . Because of this they said they wouldnt be releasing my funds to me or sending me back my item that I paid for . Me and my lawyer would like to *** the company and take them to court for stealing my item and not releasing my payment to me . I would like my payment for this item or my item back.

  

  Business Response

  Date: 05/09/2023

  Hello,

  Upon review of your account, I see a chargeback was filed for 2 items. Currently your payment is on hold due to the chargeback. Once the chargeback is dropped, your payment will be able to be released. 

  At this time if you have further questions please reach out to our ******************** as they will be the ones who can further assist. 

  Thank you

   

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not an irate or aggressive customer. **** is often misinterpreted online, I am blindsided and upset to tears. I contacted customer service three times about the condition on the bag, and reached out online prior to the return. They did not respond so I took it to the Fashionphile boutique in person for a manual decision on April 28th. I kindly request the department review the ******************* camera footage from the time the bag was surrendered, 6-7:00pm CST. You will see two Fashionphile representatives handling, packaging, and accepting the return. If audio is available, you will hear her telling me it was fully accepted for 100% then verifying my ID. She told me it would take a while to process the return on the laptop and I can continue to shop. When I returned to the line, she informed me that she needed my card information to complete the return and showed me a screen reflecting the purchase amount. She physically turned the laptop towards me, and I obliged! The screen had my orders with a checkbox next to each, the bag in the middle, and the amount in italics on the far right. I remember because it was so orderly. Happy to see the full return amount, I gave her my credit card and she completed the return. I then left with my newly purchased items, happy and fulfilled. Today, May 8th, Fashionphile has informed me the return will be $917 less? This is unacceptable and I honestly don't understand why or what's going on. I do not want this bag at all. I purchased a new Tweed that I love and planned on buying one other Tweed with the refund. The Fashionphile representative *************** verified the amount on screen before taking my card information. I am not making creative stories, this is all on camera or must be documented when she verified my card information. Please assist. It did not cross my mind to take pictures of a refund at all but as a secure facility I'm sure cameras are available. Please review them. Best Regards, *******************************

  

  Business Response

  Date: 05/09/2023

  Hello,

  Are you able to provide me with the order number, the Selling Studio you went to to process your return. I would be happy to investigate this situation in greater depth. 

  Thank you

  Customer Answer

  Date: 05/10/2023

  (I don't see an option to reply, just accept or decline. This is neither, just a response:) *************, Fashionpihle within ************, ***********************************************************. April 28, 2023, around 6-7:00PM CST. I did not catch their names, the two women were a lovely African American woman and Latino woman. I walked to the booth and the line began to build as she performed excellent customer service to the building line. She requested assistance. The Latino woman came to the booth and inquired about my return, examined the bag prior to accepting, and complimented my purchases. She also informed me about an event at the Studio that I could view, while I wait for her to complete examining my return. No problem, I obliged and continued shopping. When I came back, the African American woman was back, she showed me the laptop screen with the full amount, verified my card information, completed the return. They both assisted. All on camera, once again I assure you. Thank you so much, you can reach me at *************. Order 1530429.

  

  Business Response

  Date: 05/10/2023

  Hello *******,

  I reviewed your order and it appears you dropped off your Order #******* at a ************* Service Desk. Our service desk locations do not process returns, so unsure how she showed you the return amount.  I do see that they accepted it and sent it back to FASHIONPHILE to review. Upon reviewing your item at FASHIONPHILE the item did not come back in the same condition as we sold it to you in. It appears that it was cleaned and color is coming off of the items. We do always recommend taking our items to be professionally cleaned. I see in the listing it does state: Exterior: Corner wear, creases, faded area(s), discoloration, color transfer, edge wear, imprints, surface wear. Our Receiving team also notated that the tags had been cut and tied back together, which voids out the return. This is why you were given the option to participate into our Refresh Program to sell it back to us for a certain percentage of the items cost.  We are unable to offer honor a refund for this order. 

  In your FASHIONPHILE account, you will only see the option to accept or have the item returned back to you. At this time this is the only option we have.

  Thank you

  Customer Answer

  Date: 05/10/2023

  BBB requested names, I do not have them, so I described the representatives kindly so they are identifiable on film. I reiterate strongly, both representatives did a manual inspection of the bag and showed me the refund amount on the laptop. She took my card information after showing me the refund amount on screen. Please clarify the procedure. Thank you. Once again, this is all on camera, I took it directly into the store instead of mailing it in for Fashionphile's representatives to review. She showed me the exact amount and told me I would receive 100%. Neither representative said it would be reduced at all. When I reached out to customer service online with my concerns prior to going to the store, they did not respond. I was not informed at any time it would be reduced. For full clarification, I took the purse into the store. Fashionphile performed an in-person inspection then I was told, and shown, my refund was 100%. My refund was completed that day, I don't understand how it could be revoked and reduced after being verified by your representatives. 

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked FASHIONPHILE to not deliver my package to the first address and received no reply. Fortunately after several attempts I was able to reroute the second package but not the first. I filed a claim with *** because they gave it to someone not authorized to sign for it and they were unable to retrieve the package. *** is willing to take responsibility and asked me to tell Fashionphile to submit information to the claim. They refuse to do so and their customer service has been awful, noting they do not care about their customers and are unwilling to do so. I am asking FASHIONPHILE to help so this claim can proceed. Attaching all of my evidence.

  

  Business Response

  Date: 05/08/2023

  Hello *****, 

  Upon review of your account, one of our ****** Services Specialist you spoke with gave full details into your order. You confirmed with our Order Verification team that your address on file was correct. You did ask to have both items changed to a *** customer center. Unfortunately one of them was already delivered to the address that was submitted at checkout, that was on file for the order, the other item was in transit and able to be submitted for a *** customer center hold. 

  dvised that the ******* had been delivered to the address while I was able to change the other package to a *** CC. Informed shopper that FP fulfilled our part by delivering it to the address so if she was unable to retrieve her item to go to the police with the name I provided to her of the person who signed for the item. Sent email with *** CC details.

  Per our Claims department: We see that you have filed your own claim with ***.   FASHIONPHILE would have not file a claim for the reasons mentioned above.  FASHIONPHILE will not be approving anything in regards to this claim as this is not a FASHIONPHILE error. Even when *** deems a claim as issued it is up to the sender to verify and payout.
  
   We would suggest following up with your local authorities in order to retrieve the package from the address you provided at checkout 

  Customer Answer

  Date: 05/08/2023

  Hi, you are not understanding what I am asking. *** is willing to cover the cost of this item but in order to do so they need this information to be submitted. That is all I am asking.

  1. Proof of Value (I have this information)

  2. Proof of Shipment (I only have the tracking information)

  3. Bill to *** (this is what I need from Fashionphile).

  I can submit this information once I have this above. *** said that Fashionphile needs to send an authorized letter to their ***************** so they can release the payment to me. Otherwise, the payment will go straight to Fashionphile without being paid for on my behalf.

  Does this make sense? That is all I am asking.

  

  Business Response

  Date: 05/09/2023

  Hello *****,

  Upon review of your account, you spoke with one of our ****** Services Specialist and they informed of this information.

  Fashionphile is unable to provide any information for you for **** since this claim is not being filed with ****

  If you need proof, you can use any information from your FASHIONPHILE account, tracking number, emails that were sent to you for reference. This would be the best route to go since this claim is not filed with FASHIONPHILE.

   

  Customer Answer

  Date: 05/09/2023

  I do not agree but they have made it clear they do not care about their customers and that they have made BBB side with them in confirming that notion. 

• Initial Complaint

  Date:04/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month (around March 31st) I accepted a quote from FASHIONPHILE to sell my bag. I came back with a response saying my bag are not AUTHENTIC and I HAVE to pay $75 to get it back! I bought the bag in ******** few years ago and it cames with authenticity card. I emailed the costumer asking about this issue, this emailed me back stating to prevent me from submitting additional items for quotes because they think I send them the FAKE!!!!! JUST BECAUSE I DIDNT KEEP THE RECEIPT IT DOESNT MEAN THEY CAN ARBITRARILY ASSUME THAT MY BAG ARE FAKE. I have never thought of this situation could happen on me before, and I'm asking fashionphile to either return my bag for free OR refund my purchase money 100% back. Never gonna use this website anymore.

  

  Business Response

  Date: 05/01/2023

  Hello *****,

  We simply do not take any chances when it comes to authentication, trust is at the foundation of what we do and authentication is the heart of it.We have the same policy across the board for items that arrive at FASHIONPHILE and don't meet those designer's guidelines proving its authenticity. In this case, there are inconsistencies with the overall construction of this item.  We are upfront about the $75 fee for items that we receive that are fake and we cannot accept, we dont want anyone sending us fakes. Please find this information in our Seller Terms: *********************************************************************. We charge a fee because FASHIONPHILE quoted that item and paid you to *************. We also pay to return the item and for the box it goes in.

  At this time, a $75 fee is awaiting to be paid to have your item returned back to you. If you have any further questions please reach out to the authentication team here at FASHIONPHILE. 

  Thank you!

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recent Chanel bag sold as new condition. The stitching on the side of the bag do not match and are totally noticeable on a white handbag and it is a flaw . And, it has a hole in the leather in the front and a blemish in the leather in the bottom. All of this was kept from me and sold as new.. and perfect which it clearly is not. I have been intouch with them several times and they are not taking responsibility. That is a scam.. selling damaged goods with flaws as new and perfect. This is a very expensive handbag I am a senior citizen and the stress this is causing me terrible. My husband just got out of the hospital seriously is with covid. I told them that. I also had it when he got home. I told them that. Are they using that to think I will not take this scam further? I wonder. Why would they not just give me a refund.. I am the victim here. Unbelievable.

  

  Business Response

  Date: 04/27/2023

  Hello *****,

  Thank you for contacting us about your Chanel purchase (order #*******). We are sorry to hear you have concerns about authenticity. To give you **************** into our process, after an item is received it goes through a rigorous brand-specific authentication process in-house, allowing us to extensively and meticulously analyze all textiles, hardware finishes, font styles, and construction. Only after an item satisfies all of these requirements will it be approved for our site.
  
  Contrary to popular belief, even ultra luxury brands such as Chanel are prone to quality control issues during the manufacturing process. These types of issues can result in imperfect stitching, foiling application, and hardware quality. With that being said, upon further review of the areas of concern you've noted in your photos, this nuance in stitching is not indicative of a counterfeit as authenticity cannot be confirmed by stitching alone since it's only one of the many indicators we analyze. 
  
  Since this item was produced after Chanel's Designer ID transition, our determination takes into account the engraving, hardware finish, construction, and font style finish on this items serial plate as it is a major indicator. Overall, all characteristics of this item item are indeed, consistent with Chanel authenticity markers.  As such, we stand behind our determination that the CHANEL Shiny Crumpled Calfskin Quilted Wavy CC Small Hobo White is authentic.
  
  Still, we'd hate for you to hold onto an item you're unhappy.  You can find additional information about selling back your item here by utilizing our Refresh program.  If you wish to contest the item's authenticity, we require you to submit a certificate from a reputable authentication service (such as authenticatefirst.com) stating the item is non-authentic. Once you email ** this certificate, we will generate a return label to you and process your refund upon the item's arrival to our ******** headquarters.

  
  

  Customer Answer

  Date: 04/28/2023

  Chanel is a high end luxury brand. I was sold a defective item as new. It has 3 defects.  The Stitching , a hole in the front leather and a blemish in the leather on the bottom. That does not comply with rating system which means you are scamming people. I have been a collecter of Chanel and Dior for over 20 years and all items meet the companies standard of perfection. 

  

  Business Response

  Date: 05/01/2023

  Hello *****,
  

  Thank you for contacting us about your Chanel purchase (order #*******). We are sorry to hear you have concerns about authenticity.
  
  Still, we'd hate for you to hold onto an item you're unhappy.   If you wish to contest the item's authenticity, we require you to submit a certificate from a reputable authentication service (such as authenticatefirst.com) stating the item is non-authentic. Once you email ** this certificate, we will generate a return label to you and process your refund upon the item's arrival to our ******** headquarters.

  Customer Answer

  Date: 05/01/2023

  If it is authentic that means you knowingly sold me an item NEW in your own grading system which does not ********** has 3 flaws . It has a manufacturing stitching flaw as you know. I have sent you the photos. That alone disqualifies it from your rating not to mention the whole in the front and the blemish on the bottom. I spoke to your own Manager and she agreed it should never have been in your NEW  category which means the price would be significantly lower. You have ******** videos demonstrate g your grading system at this certainly does not quality for NEW. You are a big company and shame on you for not doing THE RIGHT THING. 

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchase an Chanel handbag from FASHIONPHILE on Feb.1st. Later I apply for return and refund. I dropped the return package at **** when then recieved my item, they told me one of the two hang tags on the item was missing. So they refuse to refund me but they still keep the item in theirn company. But i did not remove their tag. I did not do that.My order number is :******* . My pay with my debit card.

  

  Business Response

  Date: 04/20/2023

  Hello,

  Upon review of your account, it appears a chargeback has been filed. I see you have been communicating with our Claims/Loss Prevention department. 

  Once the chargeback is dropped/cancelled, FASHIONPHILE can move forward with the BuyBack. We are unable to move forward until its cancelled. Once it is please reach out to Loss Prevention team. 

  All future correspondence regarding this matter will need to be filtered through your financial institution directly. FASHIONPHILE has sent all requested information to your financial institution for review. Thank you for your cooperation and understanding.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my wife purchased ********************** handbag using my credit card(****************) on 02/14/2023, because lack of communication, without telling me. Short after, I received a notification from my phone and I disputed the transaction, but that transaction was canceled that night after few hours later. However Fashionphile sent the product out already, and we received the item on 02/22/2023 and we returned back the handbag on March 1st, 2023 (last day for return is 03/17/2023). Fashionphile recieved the return on 03/06/2023. Fashionphile took the bag and don't return our refunds since then to today (04/06/2023). I've been calling, emailing countless times. Please check the email i sent to them below:Dear Fashionphile ***************** I am writing to follow up on the refund request for the mini ***** handbag that I purchased on February 14, 2023. The order number is *******, and the *** tracking number for the return is 1212ROR19092423664. This was a valid transaction, and I would like to remind you that **************** has confirmed that the funds have already been transferred to Fashionphile several weeks ago. The **************** reference number for the transaction is C-********. (Please see attached) Despite my efforts to contact customer service multiple times, my account buying privilege has not been granted, and the refund has not yet been processed. I returned the handbag to your company on March 1, 2023. I cannot wait forever or keep calling your customer service, as it is taking too much time already. I am disappointed with the lack of resolution and communication regarding this issue. As a customer, I expect a satisfactory resolution in a timely manner. I understand that this transaction is over $35,000, and my credit card is generating interest as well. Please process the refund as soon as possible to avoid any further delay.

  

  Business Response

  Date: 04/12/2023

  Hello,

  Thank you for your inquiry. 

  I can see you have reached out to our ****** Services Team and ****************** Before we are able to refund your item we do need to have the chargeback dropped. 

  Please reach out to your bank again to confirm this and to see how long that can take. Once the dispute is dropped, your account will be reinstated and refunded. 

  Customer Answer

  Date: 04/25/2023

  I am writing in response to the latest email from Fashionphile regarding my refund request for the mini ***** handbag that I purchased on February 14, 2023. The order number is *******, and the *** tracking number for the return is 1212ROR19092423664. I have been in contact with both my bank and Fashionphile's customer service team and claims department, and I have provided documentation from my bank showing that the chargeback has been dropped and the funds have already been transferred to Fashionphile.
  
  However, despite my efforts to request a refund, I am being told that the chargeback is still active and that my account buying privilege has not been reinstated. I am concerned about losing over $70,000, as I have returned the handbag to your company and am now facing a charged balance on my account that is generating interest daily.
  
  My desired resolution is for the refund to be processed immediately and for my Fashionphile account to be reinstated. I have provided all necessary documentation to support my case, and I kindly request that you take immediate action to resolve this matter.
  
  Thank you for your attention to this matter, and I look forward to a prompt response.
  
  Sincerely

  

  Business Response

  Date: 05/05/2023

  Hello *******,

  Due to filing legal action I am unable to continue to respond on this platform. All communication must go through the legal department. 

  Thank you.

  

  Business Response

  Date: 05/09/2023

  Hello *******,
  

  Due to filing legal action with FASHIONPHILE as we received a letter that was sent to our legal team. FASHIONPHILE at this time is unable to continue to respond on this platform or correspond to you via email since you have taken legal action.

  All communication must go through the legal department going forward. Client Services or our ***************** will provide this same information. 

  
  Thank you.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a bag to fashionphile and they kept it and scammed me they said it was not real and never returned it and never paid me for it and when I asked for them to refund the ones they refused so they stole property from me a black ***** bag from me and I am going to *** them if its not refunded or returned or if they dont fix the is*** because its not legal to not fix it and to outright steal merchandise from well meaning people Im going to *** them in court if they dont pay me or return the merchandise I filed a complaint with you within six months and they still stole my bag they are crooks

  

  Business Response

  Date: 04/04/2023

  Hello,

  Thank you for your inquiry. Upon review of your account, I can see a BBB has already been filed, and spoken to our company in regards to this matter. 

  Your item was returned to you on 12/18/2020 via **** If you have any questions please reach out to our claims department at *********************************

  Thank you