Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted fashionphile to sell my rolex submariner watch.They offered me a good price, I accepted their offer and sent the watch with their prepaid ***** label.On January 10, the package was shipped.After receiving the package on 1/11/2023 I waited a long time for a response, but there was no information.I contacted them myself, asking when I would get the money for the watch, to which I received a reply a few days later that my package had been lost and they were starting an investigation.Two weeks later I received a reply that they would not start an investigation because. "Upon review with the courier and our Loss Prevention team, we must respectfully deny the claim request. We do fight fraud every day and this situation lines up with a trend we see on a weekly basis. "That's their response.It sounds like absolute stupidity and insanity.They have provided no proof that they did not receive the watch, no correspondence with the courier, and no other proof that there is anything wrong with my package.For my part, I can also accuse them of stealing my watch and owing me money for it.I have all the proof that they received my watch and I have provided it to you.I request payment for my watch, which you have lost or owned.claim amount **** track number ************

  

  Business Response

  Date: 02/20/2023

  Hello,

  Per the decision of our ***************** they will not be able to pay you out for the item.

  It does show delivered but not signed for by anyone that works at FASHIONPHILE.

  If you have any further questions, please email our ***************** for more details information. Thank you

  Customer Answer

  Date: 02/20/2023

  I do not agree with the response from the company as they have been ignoring my messages. I had requested them to provide me with evidence of not receiving my watch, any form of evidence such as correspondence with the courier, case number, or any other relevant information. However, this has not been provided yet. Additionally, I demand concrete evidence that proves me as a fraud, which I can use in court proceedings against the company.

  

  Business Response

  Date: 02/27/2023

  Hello,

  I understand you dont agree with the decision but our ***************** is unable to move forward as the item never arrived to our facility and was signed for by someone who is not employed with Fashionphile. 

  You may want to see what the carrier can do in this scenario but we are unable to pay you out for an item we never received.  
  
  If you have any further questions, please email our ***************** for more details information. Thank you

  Customer Answer

  Date: 02/28/2023

  Thank you for your response. I do understand your position regarding the missing item, however, I must note that I have reached out to your department previously requesting further details and evidence regarding the investigation, but have not received a response.
  
  Furthermore, your claim that the item was signed for by someone who is not employed with Fashionphile is not backed up by any documentation or evidence. If the item was indeed not received by your facility, then it is highly likely that they were stolen, and therefore, this incident should be declared as an insurance case. As you claim that all shipments are insured, it is concerning that no action has been taken to address the matter.
  
  I kindly request that you provide me with more information and documentation to support your claim that the item was not received at your facility. If the matter cannot be resolved by your department, I will have no choice but to escalate this case to higher authorities.
  Additionally, please explain why no claim was filed against ***** regarding the lost package. As the label was purchased by you, it is your responsibility to address the issue. Your actions resemble those of scammers

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fashionphile sold me a FAKE handbag. I purchased a White ****** Handbag from the company's website on 1/22/23. After receiving the bag, I noticed several inconsistencies with the online description and that it was severely altered. When altering a chanel bag, the value is significantly decreased. The bag was repainted and all of its ***************** was replaced. I noticed the lining and zipper was also replaced. The bag was no longer authentic as I received second and third opinions about several other inconsistencies. When I reached out to Fashionphile, the ADMITTED within 24 hours that the bag was REPAINTED and several of the inconsistencies were NOT DISCLOSED. They even were not sure that the bag was authentic after i sent pictures. They told me i could only return the item for a refund if I had kept the tags on the item, even though i was within the return window of 30 days. I had given the handbag to a relative as a gift, so of course the tags were taken off. My relative was the one who brought the authenticity questions to my attention. This store is selling FAKE handbags, which is ILLEGAL! They should be investigated and shut down! I DEMAND A REFUND!

  

  Business Response

  Date: 02/17/2023

  Hello ******,

  We take authenticity very seriously and stand behind all of the products that we sell. Every day our goal is to provide our customers with confidence and complete integrity for the work we do. To give you **************** into our process, after an item is received it goes through a rigorous brand-specific authentication process in-house, allowing us to extensively and meticulously analyze all textiles, hardware finishes, font styles, and construction. Only after an item satisfies all of these requirements will it be approved for our site. We are so confident that all our items are authentic that we offer a 100% lifetime guarantee and a 30 day return policy (must have the tags still attached). 

  We apologized that the item was not listed accurately but the item is deemed authentic. You asked for a partial and once offered, you declined.

  Now I see you filed a chargeback and until the chargeback is dropped, FASHIONPHILE will not be able to send the partial refund. Due to the chargeback all communication must be filtered through your financial institution. 

   Thank you for your cooperation and understanding.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Cartier diamond band in October, 2021 from Fashionphile, then had a quote in October 2022 and mailed it back with Cartier original certificate and Fashionphile certificate. Fashionphile returned the ring saying the engravings have been worn. I wore this ring less than 10 times last year, I didnt see any difference in the engravings than the status I received it. Do they just find excuses to contest the authenticity of the ring? The worst part is, when they return the ring, they didnt return my Cartier certificate and Fashionphile certificate. When I contacted them, they said they never received it.

  

  Business Response

  Date: 02/13/2023

  Hello,

  To give you **************** into our process, after an item is received it goes through a rigorous brand-specific authentication process in-house, allowing us to extensively and meticulously analyze all textiles, hardware finishes, font styles, and construction. While we believe this item is authentic, we have noted that the item appears that due to wear, the brand identifying engravings on your item are partially removed. 
  
  
  The quality of the products that we sell is of the utmost importance when selling pre-owned. If we believe the issue may cause concerns with our clientele we will err on the side of caution and choose not to purchase the item. As such, we will return the item at no cost to you at the address listed in your account.This is why your item was returned back to you in October 2022. 

   

  Thank you!

  Customer Answer

  Date: 02/15/2023

  Hello,

  I am wondering why the company purchased this Cartier ring at the beginning given the identify engravings were partially removed as you detected. Im still not convinced that within 10 months of wearing less than 10 times by human finger, the engravings would be removed. Also, I sent the Cartier certificate with the ring to Fashionhile, why only the ring returned, where is the original certificate?

   

   

  

  Business Response

  Date: 02/20/2023

  Hello ****,

  On November 4th, 2022 our *********************** emailed you stating: Thank you for your prompt response.
  
  I have followed up with our ******************** and they have confirmed we do not have additional misplaced certificates. Items are processed one at a time to avoid these types of discrepancies. I apologize for this inconvenience, but Fashionphile is not in possession of this certificate. 

  Thank you

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Quote #*******. On January 9th, I submitted my item to FASHIONPHILE for a quote. Approximately a week later I received a quote which I accepted and shipped to fashionphile on January 23rd with tracking #1Z12R0R19094872470. Moving forward to January 31st I did not receive any updates regarding my package so I filed a claim with FASHIONPHILE. They emailed me back stating they could not move forward with the claim as it was never in transit (MEANING I NEVER DROPPED OFF MY PACKAGE). I don't quite understand what that means? I have receipt with date and time I dropped off the package. Also according to tracking it shows ************** on the way in ************ **********. So what does that mean? It means *** HAS MY PACKAGE and its on the way. I called *** numerous times and they reassured all packages are sent out and they do not have anything left behind!. I truly don't understand how that doesn't prove the item isn't in transit? Tracking CLEARLY SHOWS IT IS IN TRANSIT AND ON THE WAY HELLO FASHIONPHILE!!!.

  

  Business Response

  Date: 02/03/2023

  Hello *****,

  Upon review of your account, I can see the item was dropped off at *** in ************, ** but since 1/23 it has no scans that *** has it in their possession.It currently has no other scans. I would advise to reach out to ***. 

  We are unable to pay out any claims that do not have any tracking scans. I would advise you to reach out to our ****** Department Supervisor for any other updates. At this time, we are unable to pay out any claims.

  Customer Answer

  Date: 02/03/2023

  I am rejecting this response as I am not asking fashionphile to pay out the claim. I am asking fashionphile to file a claim with *** as only THE SELLER (FASHIONPHILE) CAN FILE A CLAIM WITH THE COURIER. I ALREADY TRIED AND THEY SAID TO REACH OUT TO THE SELLER. SO I DONT UNDERSTAND WHY YOU GUYS EMAIL ME STATING YOU GUYS CANT? THATS FOUL.

  

  Business Response

  Date: 02/06/2023

  Hello *****,

  Our labels are insured as long as the package is in transit with **** For this instance, the package with tracking 1Z12R0R19094872470 only shows as Label Created, but no indication that it ever made it onto the *** transit system. 

  Customer Answer

  Date: 02/10/2023

  I am rejecting fashionphile as *** asked me to have fashionphile file the insurance claim. I am not authorized to do so.

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Via Order ******* I purchased a bag from this company as a gift to myself for dealing with a serious health battle. I carried the bag then realized the product was difficult to open and close so returned it within the 30 day return timeframe. The total purchase was $2706.52. Fashionphile decided to not honor the full return price because the tags were no longer on the bad which confirms it is authentic despite me returning the bag with all original packaging, dust bag, even the plastic air bubbles that are stuffed to help the bag sit upright. Instead, they offered me $1856.25 which I accepted in the meantime because in the middle of this my doctor switched my health medication and I therefore needed this in order to pay for it. I accepted on the basis that Fashionphile would hear my grievances and do the right thing since I've been a longstanding customer. If I was docked because the tags were removed and authentication proof was lost, then why did Fashionphile offer me $1856.25 for something that wasn't authenticated? No one has over nearly $900 to give away in this type of climate. I feel robbed and would like for Fashionphile to do the right thing. No one would think to keep a tag on for a product they are trying out. If Fashionphile believes this should be the case then the return window should be closer to 14 days instead of 30 days. I'm certain when it comes to shoes etc no one would keep a tag on when wearing a garment, and realizing its not a good fit. Perhaps I could have been dishonest and reattached the tags myself but this is the thanks I get.

  

  Business Response

  Date: 02/02/2023

  ********************,

  Unfortunately, our Receiving Team has noted that the item has been received without the tags attached to the item.
  
  All returned items must meet the following return guidelines: Our Certificate of Authenticity tag & FASHIONPHILE tag must be attached to receive a full refund.
  
  Item(s) must be in the same condition with no missing extras (dustbag, box, lock, etc.) If not in the same condition as when purchased, the item will not be eligible for a refund.
  
  

  If any items come back to FASHIONPHILE that are ineligible for a return we offer our Refresh Program. 

  A full refund cannot be given at this time. 

  Customer Answer

  Date: 02/02/2023

  So you're willing to lose a longstanding customer over tags?  I don't even recall seeing tags or removing any.  If I did, they would've still been in the box.  What assurances do you have that tags were sent with my item.  I'd like to argue that I didn't receive them. Aside from that, if the tags are a sign to show that the item is authenticated, why offer me $1800 instead of the $2700?  If anything, why not reject it altogether.  This is unacceptable.  I have done business with this company for at least 5+ years and this is the thanks I get?  Is it impossible to think that no tags were on my items?  I would appreciate at the very least a one time courtesy in this manner.

  

  Business Response

  Date: 02/02/2023

  ********************,

  I understand your frustration, but once our tags are cut off and the item is used its void getting a full refund on the item. 

  Our Refresh Program ************************************************** is offered in these types of situations. We would be happy to process your item within this program or return the item back to you.

  Our apologies for not being able to process a full refund. 

   

  Customer Answer

  Date: 02/02/2023

  That's very disappointing.  And after further review of complaints on here I see that another customer had this same issue and you responded back by offering them a one time courtesy and the refund.  I guess I'm not the correct skin tone in order to get that same treatment.  Apparently this was picked up on in my voice when I called your offices multiple times to be told I'd get a callback never to receive one.  It's even more disappointing to live in a world where I am treated differently for being gay, for being black, for trying to treat myself to a gift as I battle HIV, while tending to a parent with cancer...only to end up with egg on my face.  Again, this purchase was a gift to myself, to have a little light in the midst of darkness and now this has turned into a complete nightmare.  Very disappointed that my concerns have not been heard.  Very disappointed that years of doing business with a company and referring this same company to my thousands of followers on ******* and Tik Tok has resulted in me being just a order #.  Very disappointed indeed.  I will continue to escalate this as high up as I can go and to as many people as I can because this just isn't right.  

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received quotes for two pairs of sunglasses. The sunglasses were received by **** on Wednesday, January 18. The items still have not been checked in or authenticated therefore delaying payment. Ive tried calling and emailing but I cannot get through to anyone and I havent yet gotten a response to my email.

  

  Business Response

  Date: 01/24/2023

  Hello ******,
  
  Thank you for contacting FASHIONPHILE Client Services!
  
  We are so excited you decided to sell with us and understand the concern you may have about the process. Be assured that the security of your items is our top priority.
  
  I confirmed your package was delivered to FASHIONPHILE. I apologize for the delay in processing your item. Please know we are working on ensuring all items are authenticated and processed efficiently. At this time, please allow up to 7 business days for your item to be checked in, authenticated, and processed for payment.*
  *To provide extra consideration, Birkins, Kellys, Watches, and Fine Jewelry can take up to 15 business days.
  
  Once completed you will receive a "Your payment has been initiated email which signals that FASHIONPHILE has processed your payment. Please note that it is typical for items to be paid individually, even if shipped together.

   

  Customer Answer

  Date: 01/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an quote offer from FASHIONPHILE with my birkin25 and I dropped off my handbag on 01/05/2023 along with FASHIONPHILE label and once the bag was handed over to *** there was no movement on the tracking. I've waited a week and contacted FASHIONPHILE since *** told me they can't assist me since it was not a label that I bought. *********** asked for the drop off receipt and told me that a claim has been opened. One day later I received an email from the claims department and they basically accused me of what happened instead of investigating this with *** like they should. They said my package has never left the store which is not true. I called the store multiple times and they assured me the package is not there. I am flabbergasted at the audacity of your company. Is that how you treat you customers? Based on my experience and the other complaints, it appears that FASHIONPHILE is engaging in deceptive business practices at the expense of consumers. The package was either lost or stolen and I'm sure of it since there are some inaccuracies on the shipping receipt and I can't do anything about it since it was not my label. PLEASE HELP ME WITH THIS!!!

  

  Business Response

  Date: 01/23/2023

  Hello ******, 

  Upon review with the courier and our Loss Prevention team, we must respectfully deny the claim request. We work closely with the courier who has provided sufficient evidence of possible fraud. 
  
  In order for FASHIONPHILE to file claims properly with the courier, the package must be in the possession of *** along with it having scans showing that the package is in transit. This proves to us that the package was en route to our facility and falls under the insured policy we have set in place. The tracking 1Z2156X69026638858 only shows as dropped off in *************, ** at 3:02 A.M. 

  At this time there are no other scans. FASHIONPHILE is unable to process anything further at this time. If you have any additional questions please respond to the original email by Claims.

  Thank you.

  Customer Answer

  Date: 01/23/2023

  I do not accept your response. You can saying "fraud" can you elaborate? It is clear that someone has my package. Why don't you investigate it? The package is not at the *** store. Please file a claim with ***. Let them investigate. I can't do that. This is outrageous 

  

  Business Response

  Date: 01/23/2023

  Hello ******,

  Our claims department did elaborate to you about the investigation. Your drop off receipt states it was dropped off at a *** Store in ***********, ** at 3:08am in the morning, but unfortunately the *** store doesn't open until 9am at that location. This is why we are unable to move forward with this claim at this time. The case has been closed.

  Customer Answer

  Date: 01/23/2023

  Dear FASHIONPHILE

  That's exactly what I said to your claims department. Do you even read your emails? I said something with the receipt doesn't add up since I dropped off the package between 9:00-10:00 AM and the receipt shows it was dropped in the middle of the night!!! That's why you should investigate with **** How on earth can I drop it off when the  *** store is closed?!

• Initial Complaint

  Date:01/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned Chanel handbag on Friday January 11th 2023. I paid via PayPal with the monies being withdrawn directly from my account (no credit card) the funds were withdrawn and the order completed. I called on Jan. 16th to see the status of the order and the representative on the phone said the bag had been pulled already and that it was getting ready for shipment, and that it was good news to see the bag had been pulled. She said I would receive notice of shipment soon. I checked back today, 1/19 and I see that the order was CANCELED. I received no call, and zero apologies or reasoning. I received an email stating my order had been cancelled with zero explanation. *** ordered two **** end bags previously and Im livid. This is a high profile establishment with a reputation to upkeep. What happened? Was there an error? If so, why wouldnt I be notified and given the opportunity to negotiate for the bag? This is unacceptable and unprofessional. Ive had my eye on this particular bag for **************** just waiting for the right one to come along. I purchase it in cash and Im told its almost shipped and it disappears off the face of the earth? Also, your live chat does not work. I ask for a live agent repeatedly and just as Im about to be connected you end the live chat. Its 2:13PM EST and Ive been in hold for 28 minutes just to speak to a representative when the hold time is supposed to be zero minutes.

  

  Business Response

  Date: 01/20/2023

  Hello Shalom,
  
  Thank you for reaching out. I see that you spoke with our someone on social media and with a ****** Services Specialist. 
  
  Please see the email that was sent to you in regards to your situation: I'm contacting you on behalf of our ******************** regarding Order #*******.  I'm very sorry to inform you that due to an inventory error, this item should not have been made available for purchase on FASHIONPHILE.com. Your order has been refunded in full. Depending on your financial institution, please allow up to 5 business days (Mon-Fri) for this to reflect in your account.

   Braintree Paypal fnbkz2j6 2023-01-17 08:40:48 -$4,905.95
  
  I understand that you expect to receive a product when you make a purchase. I know that we let you down here. For that, I am truly sorry. Due to this inconvenience, I have sent you a $50 FASHIONPHILE gift card.  

  Thank you for choosing FASHIONPHILE. We truly appreciate you and hope to earn your business again in the future!

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a ***** bag to be sold with the company which was submitted December 19 and a few days later I was offered a full price of 800$ for the bag which I accepted. They received the bag since Monday and they still havent submitted the payout of 800$ to me.

  

  Business Response

  Date: 01/16/2023

  Hello ****,

  Thank you for your inquiry. I apologize for the delay here in your payment. Your item has been authenticated and is now waiting on review. I have sent a message over to our buyers to take a look at the item.

  Please be on the look out for an email in regards to your payment. Hope you have a great rest of your week.

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sent a package to Fashionphile for authentication, but it has been over a week and I haven't received any updates on its status. I was told by Fashionphile that the items would be authenticated within 4 business days, but it has been well over that time period and I have received no confirmation or updates. Attempts to reach out to customer service via email have been unsuccessful as they have not responded. I am extremely disappointed with the lack of communication and unavailability of customer service and the delay on authentication process. I demand that Fashionphile either returns my package to me free of cost or authenticate the items within one day. I need to have a clear resolution on my package as soon as possible.

  

  Business Response

  Date: 01/12/2023

  Hello ********,

  Thank you for your inquiry. I see in your account that you spoke with a ****** Services Specialist on 1/9/23 and yesterday. At this time we are experiencing about a week delay and we do sincerely apologize.

  I can see that your issue here has been resolved with customer service. Thank you for your time.

  Customer Answer

  Date: 01/12/2023

  Thank you for your prompt response and for looking into my concerns. I understand that you are currently experiencing high volume of packages and I am willing to wait as long as necessary for my package to be processed.

   

  I appreciate your offer to return the items to me free of charge, however, I would like to proceed with the authentication process and have the items evaluated by your team. I understand that the customs and duties office of my country may charge a small fee for imports which I will be responsible for.

  
  Thank you again for your attention to this matter and I look forward to receiving an update on the status of my package.

  
  Best regards,

  ******** Investment Corp. 

  

  Business Response

  Date: 01/16/2023

  Hello,

  I can see that you the ****** Services Specialist **** has sent a request to ************* to reverse the items being returned to you and have them process per normal. Once the tech ticket is completed, they will be authenticated, reviewed and up for payment.

  We ask that you give us some ***** as this can take sometime, but promise we are working hard to get your items to process quickly. We sincerely appreciate your patience!