Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $12,000 on a product. Package is lost. No solution has been given. The excuse is my address does not accept Next Day or Second Day shipments.

  

  Business Response

  Date: 05/28/2025

  Thank you for shopping with FASHIONPHILE. We truly appreciate your business and the trust youve placed in us.
  We understand your concern regarding the delivery of your recent order and want to assure you that we take these matters very seriously. As soon as this issue was brought to our attention, we escalated it to our Claims Team for a thorough investigation.
  After reviewing all tracking and shipping details, our Claims Team has confirmed that the package is not lost. It is still in transit and remains on track to be delivered by the original estimated delivery date of May 31st. An email with this update was also sent directly to you to confirm this.
  We completely understand how frustrating it can be when there is a lack of movement on tracking, and we sincerely apologize for any inconvenience this may have caused.
  Were continuing to monitor the shipment closely and remain hopeful that it will arrive by the expected date. Should your package not arrive by May 31st, please dont hesitate to contact our *************** team. Were here to help and will gladly assist you with the next steps.

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding My Quote *******, I have experienced a shipment issue with lost packages. I have contacted customer service via phone five times and expect Fashionphile to take immediate and fair action to resolve this matter. Unfortunately, despite three months having passed since my initial contact with customer support, the issue remains unresolved.

  

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to us again and giving us the opportunity to respond. We understand how important this matter is to you and appreciate your continued follow-up.
  Upon review, we can confirm that this issue was previously addressed and a resolution was provided. At this time, the case has been closed on our end, and we are unable to provide any additional information. As noted in earlier communications, we kindly recommend contacting the courier you used to ship your item, as they would be best equipped to assist you further.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* This bag was received on 5/7/2025 and Fashionphile still hasnt paid me. I inquired their customer service and they haven responded also id like the item to be paid out

  

  Business Response

  Date: 05/19/2025

  Thank you for reaching out, and I sincerely apologize for the delay in processing your payment. Due to a high volume of items currently being reviewed, there have been some delays, and we truly appreciate your patience.
  I'd like to confirm that your payment was initiated via ACH on 5/16/2025. As ACH transfers can take up to five full business days to complete, you should expect to see the funds in your account by the end of the day on 5/23/2025.
  Were grateful you chose to sell with us, and we want to ensure your experience is a positive one. If you have any further questions or need assistance with anything else, please dont hesitate to reach out to our customer service team.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 4 items to FashionPhile and they were delivered on Friday, May 9, 2925. Its now May 14 and one item is still processing and the other 3 items have been approved but the company is just holding onto the money that is supposed to be paid out. I sold these items because I needed the money for bills as the cost of living continues to skyrocket. I am not understanding what is going on and Im becoming increasingly stressed about it. It doesnt make sense to just hold the funds and not do anything about it. I also dont understand why the item still processing has been so difficult to authenticate. Its new and never been used, and was purchased from a Chanel boutique, so I dont see what the issue is.I would like the funds to be sent to my bank account as soon as possible - I understand that processing times vary, but this is just ridiculous.I dont plan on selling through this company ever again because they move so slowly.The Quote IDs are: *******, *******, *******, *******

  

  Business Response

  Date: 05/15/2025

  Thank you so much for reaching out and giving us the opportunity to address your concerns. I completely understand how important it is to feel confident and informed throughout the selling process, and I truly appreciate your patience.
  Your items arrived at our ******** location on Friday, May 9th. Since our teams are unavailable over the weekend, processing began on Monday, May 12th. We typically ask for 4 to 5 business days to complete authentication and processing.
  That said, Im happy to share that 3 of your 4 items were processed and paid out within just 2 business days on May 14th, which is a great turnaround. I also see you selected ACH as your payment method. While we release funds promptly, it can sometimes take up to 5 business days for them to appear in your account, depending on your banks processing times.
  Regarding your fourth item, it has now completed our authentication process as of today and is currently in the Needs Pay status. That means your payment will be released by the next business day, and you should see those funds reflected in your account shortly.
  Were grateful you chose to work with us and that your items moved through our process within the expected timeline. If you have any other questions or if theres anything we can do to further support you, please dont hesitate to reach out.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Fashionphile for fraudulently withholding a ************* payout owed to me. Here are the facts:On 03/20, I shipped an 18k yellow gold *** ************** Alhambra Necklace to Fashionphile via *** (1Z2156X69001751763), using THEIR provided ************ confirmed the package was lost and APPROVED the insurance claim on April 23, 2024, paying Fashionphile the insured amount.Despite receiving this payout, Fashionphile emailed me the SAME DAY (April 23) stating: The claim has been denied and will not be reopened, refusing to compensate me.This is deliberate theft, Fashionphile has kept the agreed sale amount, leaving me with nothing. Their actions violate basic business ethics and likely breach contractual obligations.I demand the BBB intervene to:Secure IMMEDIATE reimbursement the amount Fashionphile owes me.Require Fashionphile to provide proof of the *** payout and justification for their denial.

  

  Business Response

  Date: 05/05/2025

  Thank you for bringing this matter to our attention. Please know that we are taking your concerns very seriously.
  Our ***************** has been actively reviewing all details related to your shipment and the associated insurance claim. I understand how important a timely resolution is, and I want to assure you that weve been in continuous contact with our internal team to ensure this is being thoroughly and fairly evaluated.
  At this time, we do not yet have a final determination to share. I recognize that this delay is frustrating, and Im truly sorry I cannot provide a definitive update today. That said, please rest assured that as soon as our ***************** reaches a conclusion, we will contact you directly with the outcome and next steps.
  In the meantime, if you have any additional questions or concerns, you are welcome to reach out to us directly via email or by phone.
  We appreciate your patience and understanding, and we remain committed to resolving this matter as quickly and fairly as possible.

  Customer Answer

  Date: 05/05/2025

  Hello, I was informed by your claims team that the investigation had been closed and would not be reopened. However, I still havent received any response, despite sending another email last week. I trust this will be resolved promptlyl.

  

  Business Response

  Date: 05/08/2025

  Thank you for your patience while we looked into this matter.
  After a thorough review of the situation, our ***************** has made the decision to move forward with a payout for the value of the item in question. While the available evidence was limited, we understand how important this matter is and have opted to resolve the situation in good faith.
  The payout was initiated on our end yesterday and may take up to five business days to reflect in your account, depending on your financial institution.
  If you have any further questions or concerns in the meantime, please dont hesitate to reach out to our team directly. We're always here to help.

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:04/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filling complaint as fashionphile received my on 4/21/2025 and its been under processing status for days Id like my item to be paid out as they had sufficient time to process and payout ******* Is the quote number

  

  Business Response

  Date: 04/29/2025

  Thank you for choosing to sell with FASHIONPHILE and for sharing your experience, ****. I see this was your first time selling with usI apologize for the inconvenience you encountered, and Im truly grateful for the opportunity to assist you!
  We received your Polished Saddle ******************* in ******** on April 21, 2025. Weve recently experienced delays due to a high volume of incoming items, paired with our commitment to processing each one with the care and attention it deserves. While I regret the delay, Im glad our dedicated *************** Specialists were able to support you. Im pleased to share that your payment in the amount of $2,200.00 was initiated today, April 29, 2025, to the direct deposit method on file. Please allow up to five business days for the funds to reflect in your account, depending on your financial institution.
  Thank you again for entrusting FASHIONPHILE with your item. I hope your next selling experience with us is smooth, timely, and nothing short of exceptional.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,On March 19, 2025, I accepted an offer from Fashionphile, LLC to sell my ************* Damier Ebene handbag (Item#: BW1518601), originally purchased for $1,550.00 in November 2024, under Quote ID: ******* for $930. I followed all instructions and used the prepaid *** label provided by Fashionphile (Tracking #: 1Z12R0R19094818270). I dropped the package off in person at my local *** store and was given a generic receipt.Unfortunately, the package showed no tracking movement afterward. I contacted Fashionphile, and they acknowledged the item was insured. However, they stated the receipt I submitted was not sufficient to file an insurance claim, leaving me without compensation or support. This response is unacceptable and deeply disappointing. I complied fully with the return process, used your provided materials, and acted in good faith.I feel this business has taken advantage of my trust and unfairly denied responsibility. I am now out of both the bag and the money I was promised. I trusted your company to honor its policies and protect sellers, especially when shipping with your own label.This experience has left me feeling deceived and powerless. I expect Fashionphile to take immediate and fair action to resolve this matter. Consumers deserve better treatment, accountability, and transparencyespecially when following your procedures.Sincerely,******* *******

  

  Business Response

  Date: 04/16/2025

  Thank you for your submission. We understand how upsetting this situation has been, and we genuinely wish the outcome had been different.
  To clarify, when items are shipped using our insured *** labels, the insurance only covers incidents that occur while the package is in ***s possession. Unfortunately, in this case, the tracking never updated, and we were provided no proofsuch as a *** drop-off receiptthat the item was handed over. Without this evidence, we cannot initiate a claim, as *** requires confirmation that the item was accepted into their system. Our claims team conducted a full investigation and reviewed the generic receipt provided, but it does not indicate a package drop-off. For this reason, we are unable to proceed with filing a claim.
  It is never FASHIONPHILEs intent to deceive, take advantage of, or betray the trust of any of our sellers or customers. Our goal is always to act transparently and to protect our sellers throughout the process. I personally spoke with you twice and want to assure you it wasand remainsmy intention to provide you with the best support possible.
  We recognize the unfortunate nature of this outcome and truly empathize with your frustration. However, in the absence of the required documentation, we are limited in how we can proceed. We encourage you to follow up again with your local *** store to see if they can provide a package drop-off receipt. Should that become available, we would be more than happy to re-open the claim process immediately.
  Please dont hesitate to reach out via phone or email. We are here to help however we can.

  Customer Answer

  Date: 04/17/2025

  Hello,

  Thank you for your reply. I was able to return to the store and they printed a drop off receipt. I forwarded it via email and spoke with a team member. 

  Thank you.

  

  Business Response

  Date: 04/21/2025

  Thank you for your continued communication. Ive received your most recent email and have responded to you directly with further details, but I also want to provide an update here.
  Thank you for sharing the image of the *** drop-off receipt. I forwarded it to our Claims Team for review. After a thorough evaluation, they have confirmed that the receipt does not provide the necessary documentation to support submitting a claim for this item.
  As such, our determination remains the samewe are unable to approve or submit a claim. For more details on how this conclusion was reached, please refer to the response I sent to your email.
  If you believe there may have been suspicious activity involving ***, you are welcome to file a police report or contact *** directly. However, FASHIONPHILE has completed its review and made a final determination on this matter.
  Please dont hesitate to reach out if you have any further questions.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently submitted a bag to sell with fashionphile and they falsely deemed it inconsistent and returned it to me with a $75 dollar charge which 1st off, no authentication fee should exceed $50 EVER and most importantly the bag is not fake. Inconsistency sited was structure and hardware font well fashionphile has plenty of identical bags that are the same structure with being pre owned with a few bags even leaning forward in the photos on their site,. The depth of the LV embossing in the Empreinte leather varies with the newer bags having a deeper more noticeable embossing due to complaints about the previous models being so faint the imprints lift out of the leather with time. They also falsely claimed the hardware was a different font on the stamp on front and zipper pull. I have another bag straight from the official Louis Vuitton site (with receipt) that has the same exact style brass zipper and even with a jewelers loupe is the exact SAME in EVERy way! My friend has her identical bag to mine she bought straight from LV with receipt and the stamping and embossing LITERALLY everything is exact and no bag doesnt look anything like the details of the replicas or fakes I looked at online. Lastly I purchased my bag on **** with their authenticity guarantee where they already authenticated (send to authenticator it before shipping to buyer) and they wouldnt have shipped it to me if it didnt pass authentication. When it comes down to it fashionphile is not perfect with their obvious false allegations against my bag and was obviously want a receipt from **. Showing a receipt from **** would not be enough to convince them sadly. Ive been a member of ThePurseForum since at least 2009, we are against fakes! *** successfully sold 6 other LV items to fashionphile one was a limited edition (also purchased on ****), the Ikat Neverfull that fashionphile incorrectly labeled as ****************** Neverfull on their site lol! Theyve ruined their reputation not mine.

  

  Business Response

  Date: 04/14/2025

  Thank you for taking the time to share your concerns. We truly value your feedback and your longstanding passion for authentic luxury.
  At FASHIONPHILE, we take authentication extremely seriously. Our goal is always to protect both our sellers and buyers by ensuring the highest standards of accuracy. We understand how frustrating and disappointing it can be to have an item returned, especially when you firmly believe in its authenticity. Please know that our decision to deem the item inconsistent was not made lightly, nor as a reflection of your integrity or history with us.
  In this particular case, our team noted inconsistencies in the structure and hardware font of the bag when compared against known authentic examples. We understand and appreciate your point regarding variations in embossing depth in newer Empreinte leather bags, and were aware that such details can evolve across production years. However, our specialists also observed discrepancies that, in combination, raised enough concern that we were unable to confidently offer the item to our buyers.
  Regarding the authentication fee, we want to assure you that our $75 charge is not simply a fee for authentication alone, but includes the cost of logistics, labor, and inspection time involved in processing an item that ultimately cannot be listed. We understand this charge may feel excessive, and we are continuously evaluating our fee structure based on client feedback like yours.
  We sincerely regret that your experience has led to a loss of trust in our process. Our intention is never to diminish the value or authenticity of your item, but to uphold the strict standards that both our buyers and sellers expect. While we were unable to move forward with your item, we recognize and appreciate your commitment to authenticity, your community involvement, and your previous successful experiences with us. We hope we can have the opportunity to rebuild your trust and assist you in the future.

  Customer Answer

  Date: 04/14/2025

  I have already addressed structure and font inconsistency when held side by side from the identical model bag from the Lav store with receipt, font on all hardware pieces and how the bag was made was exactly the same! I saw inconsistencies in structured and embossing on your own website with one bag not even standing up straight in any photo as it leaned forward as they sometimes die with use and leather relaxing over time. I want my $75 fee refunded to my payment method for the mistake and my account reinstated as thats the only way I can regain trust. No photos or videos of my bags may be used by fashionphile as it will be seen as slander and false accusations, used for false training purposes and false references. My bag is 100% real, Ive seen it myself as well as my friend who has hers from LV, and a friend who has literally worked as an actual ***** Vuitton sales associate agree with me. The bag is real and you honestly have just flunked this time fashionphile. Perhaps an eye test or drug test should be conducted on the so called highly trained authenticators? Everyones eyesore and opinion are different. I wonder how many ACTUAL fakes really were authenticated as real by fashionphile and contrarily, how many authentics like mine fashionphile returned to sender or destroyed in actuality over the years? The reviews on ******** Purse Forum etc, in combination with my actual experience is very telling. Im sorry but this is the absolute truth of the matter, bar none. Fortunately you only botched 1 out of 7 of my items over the years so Id say the track record is still decent but still far from perfect. 

  

  Business Response

  Date: 04/15/2025

  Hello, and thank you for your response.
  Please know that our decision was made after a detailed review by multiple members of our authentication team, each with years of experience in evaluating luxury items. We understand how meaningful these pieces can be to their owners, and we genuinely respect your confidence in the authenticity of your bag.
  Regarding the structure and embossing inconsistencies you noted, its true that variations can occur even among authentic items. Factors such as production year, usage, and the natural aging of materials can all impact a bags appearance. Our team carefully considers these aspects as part of every authentication process and approaches each review with thoroughness and care.
  In respect of your request, we will ensure that no photos or videos of your item are used for any purposeincluding training or internal references.
  Additionally, Ive personally followed up with our authentication team for further insight. Theyve shared that if youre able to provide proof of purchase, we are open to reviewing and potentially waiving the authentication fee. Id also like to confirm that your account has been reinstated, and you are once again welcome to sell with us.
  We sincerely appreciate your feedback and continued dialogue. Our commitment remains to providing a fair, transparent, and respectful experience to all of our clients.

  Customer Answer

  Date: 04/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Of course the authenticity team will stand by each other as they work for the same company and I finally found the old email order receipt as I said I bought it from **** with the authenticity guarantee and I omitted price and seller info to protect privacy but here is a screenshot of the email receipt. It does contain my personal info however. I hope the BBB will edit it out for my privacy 

  
  Regards,
  
  ** ****
  
   

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am taking proactive steps by filing a complaint due to five missing payments from a shipment that included six items, and I look forward to a resolution. However, I only received one item and the corresponding payment, which motivates me to seek a solution. I have contacted customer support about this issue, and I trust that they will assist me soon. but I have not received any response thus far,

  

  Business Response

  Date: 04/17/2025

  Thank you for choosing to sell your items with FASHIONPHILE! I appreciate the opportunity to address your concerns and am sorry for the inconvenience youve experienced, *******.
  Upon receiving your inquiry, our Claims Team conducted a thorough investigation and worked closely with the carrier to gather more information. While we were unable to obtain additional details regarding the shipment, we want to assure you that your concerns were taken seriously and handled with care.
  To ensure a timely resolution, weve processed payment for all items associated with tracking number 1Z12R0R19099334542.  Providing sellers with peace of mind is always our goal, and I hope this resolution reflects that!  I see that your payment method is wire transfer, please allow up to 2 business days for the funds to reflect in your account.
  We appreciate your patience throughout this process.  Please feel free to contact us should you have any further questions or concerns, as we are happy to assist you. 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ****************** for over three years, having spent more than $10,000 with them. Unfortunately, my recent experience has left me incredibly frustrated and disappointed. I made a return for a recent order and returned everything that was sent to me. However, Fashionphile is refusing to refund me, claiming I did not return a dustbag. The issue is, there was no dustbag included in the items I received. Despite my explanation, they have only provided a picture from their warehouse as "evidence" that the dustbag was included, which is completely irrelevant because I never received it in the first place. I have tried to resolve this issue with them, but they are insisting I'm at fault, even though I've followed their return process to the letter. I had plans to purchase a different purse, but after this experience, I will never be returning to Fashionphile. I am not wealthy, I work hard for my money, and to be treated this way after spending so much is unacceptable. Fashionphile has lost a loyal customer, and I will not be recommending them to anyone going forward. I even offered to send a dustbag that was the same one and they refused. Now I am stuck with a $3,000 purse. I have lost my job and really needed my money back. Awful awful awful!This has been going for 3 weeks. But it ended today with no refund 4/9/2025

  

  Business Response

  Date: 04/10/2025

  Thank you for taking the time to share your feedback, ********. Were truly sorry to hear about your recent experience and understand how upsetting this has been. Please know that we deeply value your loyalty over the years and the trust youve placed in FASHIONPHILE.
  Weve carefully reviewed your return of the ***** Nappa Medium Squeeze Bag. According to our internal documentation, both the ***** dustbag and strap extender were included in the original shipment. We recognize that you have shared a different perspective regarding the contents received, and we appreciate the time you took to correspond with our team throughout the process.
  While our return policy requires that all original components be included for a refund to the original form of payment, we want to ensure you feel supported and heard especially as a longstanding client. With that in mind, we have chosen to process a full refund to your original payment method as a gesture of goodwill.
  Please allow 5-7 business days for the refund to reflect, depending on your financial institution.
  At FASHIONPHILE, we are committed to delivering exceptional service and maintaining the trust of our clients. We hope this resolution brings closure to your experience and that we have the opportunity to serve you again in the future!

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******