Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a purse from Fashionphile. It took so long to receive it that I was unable to return it within 15 days of their ship date due to scheduled summer vacation. In other words, it took 8 days to arrive and then I was on vacation and unable to post the return. I notified them immediately upon receipt that I would be returning it, but with summer travel and their very late delivery, I was unable to post it until 8/22 (14 days after arrival). Now they are telling me I cannot get a return, only a store credit. It's $2,300. I do not want a store credit and now they have the purse and my money and are ignoring all of my emails. Even the CEO is ignoring my email.

  

  Business Response

  Date: 09/04/2024

  Thank you for sharing your feedback, ****.  Im pleased to inform you that one of our dedicated *************** Specialists has successfully resolved your issue, and your refund has been processed. You should see the credit on your **************** account soon.
  I apologize for the delay in our response. Our team is available Monday through Friday, and the extended response time was due to our closure for the Labor Day holiday. I appreciate your understanding in this matter.
  I know how frustrating shipping delays can be. If you encounter any issues with shipping, delivery, or returns in the future, please reach out to our *************** Department immediately so we can assist you. Unfortunately, we were not aware of the shipping delay until after your return was processed, which is why the initial handling was based on the return being outside of the standard window.
  If you have any further questions or need additional assistance, we are happy to assist you.  FASHIONPHILE values your business, and we look forward to providing you with a better experience moving forward.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted 2 items directly to Fashionphile at a physical location located inside of my local Neiman ****** on 8/15/2024. I was told that I would receive payment for these items within 2 weeks (based on the quotes that I had received). I called for an update on 8/29/2024 and was told that we were outside of their regular processing time and the representative told me that he would escalate the issue. After not receiving any further updates for 24 hours, I called and spoke with another representative on 8/30/2024 who told me that she had also escalated the issue and that I should see an update to my account by end of day. As of this writing, both of my items remain in Processing status in my Fashionphile account and I have not been provided with either an updated processing timeline or a more precise ETA as to when I will receive payment,

  

  Business Response

  Date: 09/03/2024

  Hello ****, thank you for taking the time to share your experience with us. I truly apologize for the frustration and inconvenience you've faced with the processing of your items.
  I completely understand how stressful it can be to deal with delays and uncertainty regarding payment. I am happy to share that as of today, your items have moved into the needs pay process, and we are aiming to complete the payment by the next business day. However, please note that it may take up to 5 additional business days for the funds to reflect in your bank account due to varying bank processing times.
  We are currently experiencing a higher volume of submissions than usual, which has regrettably impacted our quoting and payment timelines. We are working diligently to resolve these delays and improve our processes to better serve you.
  I want to assure you that your satisfaction is extremely important to us, and we are committed to addressing your concerns promptly. I genuinely appreciate your patience and understanding as we navigate these challenges.

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a ************************************* loubouclic nylon bag in good condition for quote. Quote number: *******. They promised me $400 when my bag was received. I sent it in. It was delivered on 8/26/24 at 9:18 am. Signed for by *****. I have *** proof it was delivered and signed by this person at their location. Fashionphile has not acknowledged delivery or receipt in any way. I have contacted them by email and have received no response. I tried calling but have been on hold without speaking to anyone. I just want the quoted amount sent to my ****** at ***********************

  

  Business Response

  Date: 08/28/2024

  Dear ******, 
  Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience youve encountered in your first selling experience with FASHIONPHILE.  You should have received an automated email confirming our receipt of your ************************************* Nylon bag, and I regret that this confirmation did not reach you. Please rest assured that we are thoroughly investigating this issue to prevent it from happening in the future, and are grateful for your valuable feedback.  Upon reviewing this matter, I can confirm that your item has been formally checked in as of today, 8/28/24.  Please be aware that all items must undergo our authentication process prior to payment initiation.  We expect to initiate your payment to your selected ****** account within our standard processing timeframe. You should receive a notification confirming that your payment has been initiated by the end of this week.  To enhance your future experience with us, we offer a callback request option that can be utilized to respect your valuable time by avoiding waiting on hold for a dedicated *************** Specialist to assist you.  I have also personally replied to the email you sent us, and will be happy to assist you should you have any further questions or concerns.  Thank you for choosing to sell with FASHIONPHILE, ******!  We appreciate you and look forward to continuing our relationship with you! 
  

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a return request for the item I sent to fashionphile. It said the item didnt pass inspection. Ive been trying to contact FASHIONPHILE for two weeks with multiple emails since then but get no response at all. Im asking FASHIONPHILE to provide a detailed authentication report for the item as they are charging $75 for the authentication. I purchased it through another platform and it was authentication guaranteed by their authentication team. The authentication tag is still attached to the bag I sent and I have the receipt. Im simply asking a more detailed report as of why it did not pass the inspection process. I also did not get the payment for the other item I sent in the same order, which was accepted, more than two weeks ago. I got no communication at all about that. Id like to know what is going on with it as well. Ive been trying to contact FASHIONPHILE for more than two weeks. It is frustrating as they never responded, when they claim their customer service will respond in 1-2 business days.

  

  Business Response

  Date: 07/30/2024

  Thank you for bringing your concerns to our attention, *****.  I sincerely apologize for the inconvenience and frustration caused by our delayed response. Your feedback is valuable to us, and we are committed to improving our customer service experience.
  
  Regarding the ***** Calfskin Small Puzzle Bag Warm Desert Black you sent to **; our ************************* will reach out to you promptly to provide further context on why the item did not pass our inspection process. While we are not a standalone authentication service and do not provide detailed reports, we do aim to offer you clarity on our findings.
  
  As a gesture of goodwill for the inconvenience you've experienced, we have waived the $75 authentication fee for this item, and will ship the item back to you within 7 business days. We understand that you genuinely believed in the item's authenticity based on the original source you purchased from. If you could kindly provide proof of purchase to ****************************************** it will help us maintain accurate records and enable you to sell with us again in the future.
  
  I would also like to provide you with insight on the payment for your GIVENCHY ********************************** The payment was being held, as at the time the item had been processed, the $75 authentication fee for the ***** was still owed. Now that we have waived this fee, your payment for the GIVENCHY will be initiated tomorrow. Please allow up to 5 business days for the funds to reflect in your financial institution.  I regret that we did not more proactively provide you with this information, as it is our commitment to ensure our processes are clear and transparent. 
  
  Thank you for your patience and understanding. We appreciate you choosing FASHIONPHILE and look forward to serving you again in the future.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item based on the description and most importantly the photos displayed on the site. The photos were not a true reflection of the condition of the back. The photos online do A specific **** on the handle bag. When I received the bag, that **** was very clear and visible as you can see on the photo that I took. I think this website edits the photos that they take and publish on the site. I reached out to the company the same day that I received the item. Tags are still attached and I expressed my disappointment and wanting a refund. This was almost a week ago. I even called a couple days ago and was told I would get a response by Friday. I have not Gotten any response regarding this issue. I am going out of town and I would not be able to ship this out within the window. I was hoping to resolve this as soon as possible! They have been ignoring my emails. Their policy to return an item 15 days within the ship date is ridiculous. It should be 15 days after delivery. *** ordered from this company recently for the first time this month and I will never do it again. **************** is horrible. *** spent so much money on an item that wasnt as described. I want a full refund! No exceptions!!!! Horrible ****************** I cant even imagine what type of **************** is given when youre trying to sell your high priced luxury items.

  

  Business Response

  Date: 07/24/2024

  Thank you for bringing this to our attention *******. We sincerely apologize for the disappointment and frustration you have experienced with your recent purchase and our customer service. At **********************, we are committed to ensuring that every item is accurately represented through detailed descriptions and high-quality photos. Please be assured that our photos are never edited to misrepresent the condition of our items.
  We also apologize for the delay in responding to your initial request and for any inconvenience this may have caused. Your feedback regarding our return policy is invaluable, and we understand the importance of maintaining policies that are both fair and accommodating to our clients needs.
  Upon reviewing your account, I see that you have returned the item, which was received at our ************* location on July 23rd. We have made a note on your account to process a full refund to your original payment method. We never want our clients to be unsatisfied with their items, so I hope this resolution makes up for your experience.
  We appreciate you choosing FASHIONPHILE and look forward to serving you better in the future.
  
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a first ********************* who used a *** (private client relations) specialist. The *** takes over your account, quotes, the whole 9. She did not disclose that if an item can not be authenticated, there would be a $75 return fee per item. During our home visit, we disclosed we thought 1 item may not be authentic and the *** said to send it anyway. Well, over the course of 2 weeks they decided to change my quotes after shipping, deem 3 of the items not authentic and take 3 $75 fees out of my payment. They switched verbiage from brand inconsistencies when they first told me to counterfeit items when I gave them pushback and asked to speak to managers. It was to place the blame on me and make it look like they were stopping fraudulent activity instead of taking accountability for lack of information and mislabeled fees. (Side note: WHY would someone knowingly give a fake item to a company that AUTHENTICATES the item before sale?!) I reached out to the *** who told me she was new and apologized that she gave me misinformation and told me she was taking full accountability, and told me she was sorry but they may not reverse the credits. Even after she ADMITTED she didnt give me the disclosures and did not do right by me! My *** told me to avoid getting the fees taken out, shed hand deliver the items back to me. Suddenly in another call, they changed the wording from return fee as it states on the website and in the payments section to authentication fee so they could keep the money even though the items werent shipped back to me. Then the *** told me she made another mistake by telling me that and she didnt know. The website for sellers is extremely hard to navigate and I had no idea what was going on. I spoke with a manager on the phone, ******, who told me she would speak to the head of the authentication department. They decided to lift my ban on my account so I can sell again with them and credited me 1 fee. I want the other 2 fees back.

  

  Business Response

  Date: 07/18/2024

  Thank you for reaching out to us regarding your recent experience with our Private Client ****************** We understand that as a first-*********************, the process can be complex, and it is our responsibility to ensure that all policies and procedures are communicated clearly and accurately. We deeply regret that there was any confusion and miscommunication regarding the reasoning of the fee when selling with FASHIONPHILE. 
  However, I am happy to share that a team member from our ************************* has communicated with you on July 17th and honored your request to have your other two fees waived.
  We truly value your feedback and are committed to making necessary improvements to prevent similar issues in the future. Thank you for bringing this to our attention and allowing us the opportunity to make it right.

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sold gold 18k necklace from brand *** *************** FASHIONPHILE provided me with *** shipping label that I used to mail the product to FASHIONPHILE. Product was lost on the route. I called customer service and filed claim and it is unfair to me as a consignor to lose the product and not get compensated for it. Customer service is absolutely horrible with FASHIONPHILE. It takes them really long time at least 30 minutes or longer to respond calls. I mailed product on June 4th, 2024. And I have been told Id get update July 1, 2024 on the incident resolution. Here we are Im on hold past 30+ minutes and I have no update from FASHIONPHILE. I need to be compensated asap for my item

  

  Business Response

  Date: 07/01/2024

  Thank you for bringing this matter to our attention, ******. I sincerely apologize for the inconvenience and distress this situation has caused. I understand how frustrating it is to lose a valuable item during the shipping process.
  Please be assured that we have taken your case seriously and our ***************** conducted a thorough investigation with the courier. Despite our best efforts, the package has not been recovered. Nevertheless, as we believe the package was sent in good faith, we have upheld the quoted amount of $2,450 for your Van ***** & Arpels 18k gold necklace. The full payment has been issued to your preferred payment method on file, ACH. Depending on your financial institution, you should see the funds available within up to five business days.
  I regret to hear about your experience with our customer service. At **********************, we pride ourselves on providing excellent customer service, and we apologize that we did not meet your expectations in this instance.  According to our records, you spoke with one of our ****** Services Specialists today, who assisted in requesting a follow-up from our *****************. Additionally, our ***************** also emailed you today with the final resolution, as promised.  We are committed to improving our response times and ensuring that all our clients feel valued and supported.
  If there is anything more we can do to assist you or if you have further questions, please do not hesitate to reach out. We appreciate your understanding and patience throughout this process.
  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company clearly inflates their own reviews because their customer service certainly does not warrant an A+ rating. i received a quote less than half a year ago for a bag. i did not accept at the time because the bag is severely undervalued. they said i can resubmit later to get a quote refresh. i did just that esp considering that it's not even a bag they have in stock AND it's a high demand brand. they flat out refused it and did not provide any reason whatsoever. i've followed up TWICE and their incompetent customer service can't even bother to respond or provide a valid reason as to why it was not accepted despite me getting AN ACTUAL QUOTE FROM THEM LESS THAN HALF A YEAR AGO.

  

  Business Response

  Date: 06/28/2024

  Hello Samantha, thank you for reaching out and sharing your concerns with us. We appreciate your feedback and take it very seriously. I’m glad to see that our Client Service department has already contacted you about this matter. Your input is valuable as we continuously strive to improve our services.

  Customer Answer

  Date: 06/29/2024

  they are lying. i never received ANY response from their "customer service" team or a proper explanation on why a high demand bag and designer would not receive a quote despite being provided one less than half a year ago.

  

  Business Response

  Date: 07/01/2024

  Thank you for your response. We have identified that you have two accounts with FASHIONPHILE under different email addresses. An email was sent to you on Friday, June 28th, 2024. It appears that our team has now sent it to your other email on file, and we hope this time it reaches you successfully. We apologize for any inconvenience caused by this email not reaching your active address!

  Customer Answer

  Date: 07/11/2024

  this company is completely awful and it's no wonder they are not a public company. because if they were, they would def NOT be serving their shareholders' interests. they are discriminating and complete racists. i have high value bags (and i've also sold other bags with their competitors and i've NEVER had this kind of experience or nasty communication from those companies such as the realreal) and fashionphile (adrienne deloatch / Brandee kunz) is "banning" me because of MY frustrations over their customer's service INCONSISTENCY AND INCOMPETENCE? i hope this company gets cancelled especially for how they treat their customers. why would i not be frustrated when their customer service rarely responds or provides adequate clarification on pricing discrepancies? of course i'm going to send many follow ups since they ignore e-mails and they literally COPY AND PASTE responses, etc. i don't know anyone else that wouldn't get upset over this situation. despicable customer service.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a bag on line and it was not as it said it was. The bag had an odor of perfume I thought after a week or so it would subside but hasnt. I want to return the back but was told that they would take 360 away from the price I paid.?!! Not refund my total purchase price. I have had this bag less than a month. Can you help me on this matter. I want to return bag and get my full refund back

  

  Business Response

  Date: 06/17/2024

  Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience you've experienced with your recent purchase. I just want to quickly shed light on our return policy. We give each client 15 days from the ship date to determine if the item(s) meet their expectations. If the item(s) do not, the client can return the item(s) for a full refund original form of payment, if tags are attached. After doing some research on your case, according to the *** tracking information associated with your item, the package was signed for by you on 05/24/2024. You initiated a return label on 05/26/2024, with the final postmark date for eligibility being 06/01/2024. However, you did not reach out to our team until 06/05/2024 to inquire about our return policy and odor. Our Refresh Program allows you to sell the item back to us for a percentage of the price for up to a year and is broken down into tiers based on how long youve had the item. I see that on 06/10/2024 after corresponding with our team, we offered you the Refresh Program, and we did not receive a response from you. Additionally, you finally reached out again on 06/14/2024 stating that the odor would not go away and that you did not want to use or Refresh Program, making your item 2 weeks outside of the return window. I understand that you are stating there is an odor; however, the item would have needed to be returned before or on 06/01/2024 to receive a full refund with the tags still attached. Given you have removed the tags and the item is outside the return window, our stance to not allow for a full refund is because the item no longer meets our return requirements and we must stay fair and consistent with all FASHIONPHILE clients. 
  Please feel free to reach out if you have any further questions or concerns. We value your feedback and are here to assist you.
  
  

  Customer Answer

  Date: 06/17/2024

  I truly understand your return policy but it was not stated on the listing about the odor meaning it was falsely described.  I assumed it would subside ???  And it has not.   My point of the matter is why are you taking away over ******  for an item that I have only had a month .******* that to me ???  This is an expensive bag as you well know but you are being unreasonable. I dont except this I would like my full refund back please .. 

  Hopefully we can come to some agreement about this matter.

  I also plan on putting a complaint to my credit card .

  Thank you 

  have a great day and please get back to me on this matter. 

  

  Business Response

  Date: 06/20/2024

  Thank you for your response ******.
  First, I want to acknowledge your frustration and assure you that we value our customers deeply. This is why we offer the Refresh Program, which aims to provide a fair solution for situations like yours.
  I have reviewed your case again with my team, and we must, regrettably, stand by our decision to offer you the Refresh Program as an option to sell your item back to us. I want to reiterate that you contacted us on June 5th, which was already four days outside the return window, and then again on June 10th but did not respond until June 14th. Given that it has now been 19 days since the postmark date and the tags are no longer attached to the item, we cannot honor the full return. However, as previously explained, the Refresh Program is available to clients who no longer qualify for a return and is a great option to still receive money back.
  Regarding the amount difference, the Refresh Program has different tiers:
  The first tier is 0-3 months and receives 65%+ of your purchase price.
  The second tier is 4-6 months and receives 60%+ of your purchase price.
  The last tier is 7-12 months and receives 55%+ of your purchase price.

  This option also allows you to be paid in your payment method of choice, with the added benefit of a 10% bonus if you choose a Neiman ****** gift card or a FASHIONPHILE gift card. We sincerely hope that we can come to an agreement with this resolution. Thank you for your understanding and time.

  Customer Answer

  Date: 06/20/2024

  This bag falsely listed.  It did not say anything about odor. Im sorry but I am  not going to accept ****** off the price that I paid. This bag is only a month if that at all .. Hopefully we can come to some agreement.. 

  Thank you 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online 5/17/2024, it was shipped out 5/20/2024 and delivered 5/21/2024. The problem with the delivery was that it was never delivered to me. *** delivered the package but to the wrong place of business. There was also a signature required but the signature left wasnt my name or anyone from my companys name. I then reported the package as lost. FP promised to respond by two dates, the first date they I had to reach out first, the second they contacted me via email at their closing hour giving me no time to respond. They denied my claim and told me to file a police report. My purchase was almost $1900 and I was out of money. I then went to every other business in the area to see if they had my package and in fact they did. I found my package after they took 14 business days to tell me my claim was denied. I called and then asked them to refund me after a return and they told me I can only get a store credit. I do not want a store credit I am disgusted as a customer that they even offered me that, then told me a supervisor wasnt about to speak to me on the phone. So now I have a loss of money and am attached to a company that I dont want anything to do with at all.

  

  Business Response

  Date: 06/17/2024

  Thank you for sharing your experience with us. I sincerely apologize for the frustration and inconvenience you have encountered with your recent purchase and the delivery process. Our claims department confirmed that the item was delivered to the shipping address on file, which is why the claim was initially declined. However, I am glad to hear that you were able to locate your package eventually, and I apologize  again for the delay and distress this situation has caused. I am also happy to see that you were able to speak with a Supervisor over the phone on 6/14/2024 and your request for a refund was granted. I looked into the status of your refund, and it was processed on 6/15/2024. Please allow up to 5 business days for the amount to reflect in your bank account. Thank you for your patience, and I hope this resolves the issue satisfactorily. If you have any further questions or concerns, please do not hesitate to contact us.