Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Hermes Picotin Lock 18 PM Etoupe bag on 1/11/24, the item was listed on sale for a price of $3,870 + tax, originally retailed for $4,300.00. I received the order confirmation & all was well awaiting the shipping notification.Then on 1/15/24, I received an email from ****, their Loss Prevention Fraud Investigator, who said "At this time we are unable to approve your order for processing due to discrepancies in the information provided for your order. A refund or reversal credit will be issued and it may take up to 5 business days to be visible on your account, depending on your financial institution."At this time, I check my purchase history on Fashionphile and see that my order was indeed cancelled & immediately relisted at a higher price than what I paid at $4,300.00 - no longer offering the discount I originally paid for.I am upset, but before I jump to any conclusions I asked, what are the discrepancies in the order? **** replied, "After review, we see the reason for cancellation was due to an elevated risk associated with the billing/payment information provided. We recommend checking out via a separate payment method (PayPal or Affirm)."Now at this point, I'm having a hard time understanding what is elevated risk for this payment? My name is on the credit card used to pay for the order, my billing address for the card used matches my shipping address and I processed the order through Paypal. I have provided the Paypal transaction receipt to this complaint.So for all future buyers on Fashionphile, beware that they will CANCEL your order for an item you got a discount for without reaching out for clarification for their reason. Then RELIST it for a higher price than what you paid for. Even though you provided LEGITIMATE payment information. What a disappointing & upsetting experience, from what I thought was a reputable company. No integrity.

  

  Business Response

  Date: 01/22/2024

  I am truly sorry for the confusion and frustration caused by the cancellation of your order for the Hermes Picotin Lock 18 PM Etoupe bag. At FASHIONPHILE, we prioritize the security of our transactions, especially considering the high value of our items. Our rigorous process, including the review by our Loss Prevention team, is essential to protect our customers. I'd like to offer more insight into our policy regarding the relisting of items. Whether an order is canceled by us or by a customer, or even if an item is returned, it is automatically relisted at the full price. This is a standard part of our procedure, ensuring fairness and consistency in our pricing strategy, and is not targeted towards any specific transaction. Regarding your purchase, ****, our Loss Prevention Fraud Investigator, confirmed that once a new order is placed for the exact same item, the price will be adjusted to match the original sale price you paid. This adjustment will be processed as a form of a refund. We understand that this was your first experience with us and that the nuances of our procedures were not entirely clear. Rest assured, we are committed to honoring our initial offer and making your experience as smooth and positive as possible. Your trust in FASHIONPHILE is invaluable, and we are dedicated to ensuring your satisfaction. Please feel free to reach out for any further assistance.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************** from Fashionphile on 12/28/2023 and it was received on 01/05/2024. I paid a total of $3,880. Upon receiving the bag, I noticed that it did not look exactly as pictured. The patina was not as dark and the material did not feel authentic to me. I decided to get the item authenticated by Authenticate First and the authentication came back as counterfeit. I emailed Fashionphile three times to get a resolution and sent them the certificate of authenticity provided by the authenticator. I have not heard back from Fashionphile regarding a solution. I would like a full refund for this purchase. I am utterly disappointed that a website that claims to have a rigorous authentication process would sell a counterfeit item, especially at that price point. I am inclined to file a claim in court should this not be resolved.

  

  Business Response

  Date: 01/22/2024

  Thank you so much for reaching out through the Better Business Bureau. We really appreciate you taking the time to express your concerns, and I want to assure you that we're here to help every step of the way. Here at FASHIONPHILE, we take immense pride in our authentication process and the trust you place in us. I'm truly sorry to hear about the confusion with your ******************** I can only imagine how disappointing this must be for you. Please know that your experience matters a great deal to us, and we're committed to making things right. We've noted your request for a refund based on the authentication report you've provided, and we're on it. We've set up a swift return for the bag, and as soon as we have it back, our team will be diving into a thorough review. We're all about fairness and transparency here, so rest assured, well handle your case with the utmost care and attention it deserves. Your satisfaction is really important to us, and we're dedicated to resolving this in a way that leaves you feeling heard and valued. We're here for any questions or additional support you might need during this process. Thanks for your patience and understanding as we sort this out.

  Customer Answer

  Date: 01/23/2024

  I do not yet accept this response as there has been no resolution yet. The bag has been sent back and I am waiting on my refund. It is unacceptable to sell inauthentic items, let alone at that price. Considering my own experience, I am not sure how thorough the authentication process is.

  

  Business Response

  Date: 02/16/2024

  *****, thank you again for reaching out through the Better Business Bureau. We take authenticity very seriously. Every day our goal is to provide our customers with confidence and complete integrity for the work we do. To give you **************** into our process, after an item is received it goes through a rigorous brand-specific authentication process in-house, allowing us to extensively and meticulously analyze all textiles, hardware finishes, font styles, and construction. Over the years, our process has grown and evolved along with our knowledge and technological advances. 
  
  Upon further review of this item we feel it is a high quality counterfeit. As such, we issued you a full refund for your purchase back to the original payment method on February 6, 2024. We apologize for any inconvenience you may have experienced and appreciate your continued patronage.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sold them a ***** handbag. They don't offer consignment anymore, and only offer buy out. I was offered $1,150. They later listed it for double the price. I recently sold them a Chanel handbag shortly after I sold them the ***** bag and before I saw what they listed the ***** bag for. They offered me $1,500. They later listed it for almost $3,000. How is this OK? This is terrible business practice. They should be upfront about the fact that the seller commission is terrible - I would have taken my bags somewhere to actually consign instead, had I known I would make such a low commission rate. There are tons of other reputable fashion companies out there (like The Real Real for example) who are transparent and offer fair rates. This is terrible business practice and I feel ripped off. At the very least, they should send me money for a fair amount of the difference that I should have been paid. Normally the person consigning makes at least 60% commission (often more) and in this case they have completely reversed the model. Alternatively they should offer me at LEAST $1,000 or more store credit.

  

  Business Response

  Date: 01/12/2024

  Thank you for reaching out to FASHIONPHILE. We value the trust you've placed in ** for selling your luxury items. We understand your concerns about the difference between our buyout offer and the resale price. Our buyout option, a longstanding service, is designed for convenience and immediacy, contrasting with the uncertainties of consignment. Our buyout prices reflect several factors:

  Immediate Payment: You receive upfront payment, foregoing the wait and unpredictability of consignment.
  Risk and Costs: We assume the risk and costs of the item not selling quickly, including storage, marketing, selling efforts, and more.
  Market Factors: Offers depend on market conditions and item condition.
  Simplicity and Speed: Our model caters to those seeking a quick and easy transaction.
  

  Our offers are valid for 30 days, allowing you to decide if the buyout aligns with your needs. By accepting, you agree to these terms. The price difference between buyout and resale accounts for our business risks and costs. While we can't adjust completed transactions, we're here for any further questions and strive to make your experience transparent and satisfying with FASHIONPHILE.

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5th 2023, I shipped my Rolex watch along with the box and waranty card to this business because I decided to sell my watch to the business. The business decided they were not going to buy my watch due to manufacturer imperfection so the business returned the watch to me VIA **** When I received my watch, I immediately noticed the watch box inner flap was damaged. The flap has a hole in it. I immediately contacted the business and advised the business of the damage. I sent the business photographs of the watch and box with the date and time stamp prior to packaging and shipping the following day. The manager at the business told me that when the business received the watch, the hole on the box inner flap was already there. The business did not provide me with any prove of their claim. I requested a replacement or monitor compensation but the business declined.

  

  Business Response

  Date: 01/08/2024

  I hope this message finds you well. First and foremost, I want to extend my sincere thanks for reaching out to us with your concerns. At FASHIONPHILE, we genuinely value the trust our clients place in us, especially when it comes to cherished items like your Rolex watch. I understand that the situation involving the damage to the watch box has been unsettling for you. Please know that we take such matters seriously and our aim is always to ensure a seamless and positive experience for our clients. Upon reviewing your case, I see that there has been ongoing communication with our ****** Services team, and I'm glad to learn that a resolution has been reached by providing a replacement Rolex box. While we maintain our position that the damage did not occur while the watch was in our care, we also recognize the importance of your satisfaction and peace of mind. It is for this reason that we have made an effort to find a suitable solution. Our team operates with the utmost care and respect for every item we receive, and we have thorough processes in place to ensure their safe handling. However, we also acknowledge that the journey of an item, from client to us and back, involves multiple steps where rare and unforeseen circumstances can occur. We're grateful for your understanding and patience as we navigated this situation. Should you have any further concerns or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your experience with FASHIONPHILE is nothing short of excellent. Thank you for choosing FASHIONPHILE, and we look forward to serving you again.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding order #*******, I paid $ ********* for a bracelet that upon arrival had a major defect and was significantly not as described. Fashionphile concealed this major defect in both the listing description and the photos. The clasp being off-center is neither mentioned nor shown in the listing. I bought it under the pretense that there were no such defects. The only solution they are offering is to allow me to sell the bracelet back to them for $18,512 -- basically half the price I paid them -- which is absurd. The bracelet remains in the exact condition in which it arrived, and I am asking only to return things to how they were before the sale, given the fact that this item has a major flaw (the clasp is off-center) which greatly affects the overall value of the bracelet. They sold me this bracelet under false pretenses. The listing mentions no such defect, and it is not shown in any of the photos.The reason they are giving for not being willing to undo this duplicitous sale is that "it is outside the return window" but this is not a matter of me changing my mind, the issue here is that the item sold to me is significantly different than it was said to be and shown to be online at the time of purchase: the item that I purchased is NOT AS DESCRIBED and arrived to me with a major flaw, so the window of time is irrelevant. I have been emailing back and forth with them since December 9 and they have been wholly unwilling to make this right. For an item that expensive, there should be no major defects UNLESS THEY ARE MENTIONED UP FRONT IN THE DESCRIPTION. The only solution they are offering is to return the bracelet to them for $13,000 less than what I paid mere weeks after the sale (when it remains in the exact condition it arrived - unworn, tags attached) which is so far beyond unethical as to actually be comical.

  

  Business Response

  Date: 01/05/2024

  Cat, thank you for reaching out through the Better Business Bureau regarding your experience with FASHIONPHILE and Order #*******. We appreciate the chance to address your concerns! At FASHIONPHILE, we are dedicated to providing our clients with exceptional products and service. Every item we sell, including our Cartier LOVE bracelets, undergoes a rigorous quality control process, focusing on key aspects such as clasps and alignment. It's concerning to hear your feedback about the bracelet you received, and we take your comments seriously. While our policy does typically restrict returns outside the designated window, we understand that every situation is unique. Acknowledging the specifics of your case, ******, our ****** Services Supervisor, has extended an offer to process a return for a full Store Credit ****** Card. This decision, along with waiving the Reserve Return Fee and offering a 10% discount for future purchases, is a testament to our commitment to your satisfaction and to maintaining the trust and confidence of our clients. Please know that FASHIONPHILE values your business and relationship. We hope that this resolution demonstrates our dedication to your satisfaction and our efforts to ensure a positive experience with our company. Should you have any more questions or need further assistance, ****** and our ****** Services team remain at your disposal.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worst experience Ive ever had with a retailer, and will make it clear to folks to stay away. Ordered an Excellent condition Saint ******* bag over $1000, but showed up with a huge stain inside, which was not depicted in photos (tags still attached when I took the pictures to show it was not used by me).Contacted the representative and twice the representative told me it would take 2 business days to get back (so took total 1 week to get back to me).The result was representative coming back and say theres nothing they can do but to refer me back to the refund policy, which states condition must be the same as shipped for refund. But if the condition was not shipped to me as listed, they simply ignore the problem and made this bag non-returnable. This was not my first time buying from Fashionpile but will be my last. Gave me no choice but to use the bag.Item: *************************************************************************************************

  

  Business Response

  Date: 01/05/2024

  ******, thank you for reaching out to us about this! It's clear that the condition of ***************** bag you received was not in line with the high standards we strive to maintain, and for that, I am truly sorry. I understand that our ****** Services Supervisor, ******, has reached out to you and discussed a resolution. As a gesture of our commitment to rectifying this issue, we have initiated a $100 refund to your original form of payment. This action is our way of acknowledging the inconvenience you faced and our intent to ensure your satisfaction. Your feedback is immensely valuable to us. It highlights critical areas for improvement in our service delivery, particularly in ensuring the accuracy of our product descriptions and enhancing the responsiveness of our customer service team. Rest assured, we are taking steps to implement these improvements. We hope this resolution demonstrates our dedication to your satisfaction and our ******* desire to regain your trust. FASHIONPHILE values your patronage, and we would be honored to have another opportunity to provide you with the exceptional shopping experience you deserve. Thank you for your understanding and for bringing this issue to our attention. If there are any further concerns or additional assistance needed, please feel free to reach out to us.

  Customer Answer

  Date: 01/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:12/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I return one of items. They give me less money and refuse to do any calculation. There is a $ 40 differences. Im not deserve such bad shopping experience besides I spend over 25k on that. The customer service takes 3 weeks back and forth.

  

  Business Response

  Date: 12/26/2023

  Firstly, I want to express our sincerest apologies for the situation you've encountered. I can only imagine the disappointment and inconvenience this has caused, especially considering your significant history with us. Your loyalty and satisfaction are invaluable to us, and I personally assure you that we are taking your concerns to heart. Upon reviewing your case, it's clear that there is a $40 discrepancy in your refund, which is certainly not in line with the high standards of service we strive to provide. This is a unique situation, and in response, we've engaged our technical team to delve into the matter with the utmost priority. We are committed to understanding and rectifying this issue as swiftly and efficiently as possible. I understand that the delay in resolving this has been frustrating, and it's the last experience we want for a valued customer like you. While we are working diligently to get to the bottom of this and process your refund correctly, we realize that this does not immediately alleviate the inconvenience you've experienced. As a gesture of our appreciation for your patience and understanding during this time, and recognizing the trust you have placed in FASHIONPHILE, I am arranging for a $150 FASHIONPHILE gift card to be sent to you. This is our way of expressing our gratitude for your loyalty and our commitment to ensuring your satisfaction. Please know that your concerns are being heard and acted upon. If there's anything more I can do to assist you during this time or if you have any further questions, feel free to reach out to me directly. Your ongoing trust in our brand is something we deeply value, and we are dedicated to restoring your confidence in our service. Thank you once again for your patience and for giving us the opportunity to make this right.

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order 11/27/23, received an order confirmation stating my order was being worked on. Day after 11/28/23 I received an email stating my refund was on its way. At that point I began calling customer service. Agents told me my order was in fact canceled and there were no answers. They kept forwarding my calls to loss prevention team. I asked for their direct phone number and email and have been attempting to get someone over the phone to provide information but have not been successful. I have no information what so ever and I am in the dark here.

  

  Business Response

  Date: 12/04/2023

  I hope this message finds you well. First and foremost, I apologize for any confusion and frustration you've experienced. It's never our intention to leave you feeling in the dark, and I'm here to provide clarity and resolution. I understand that your order was canceled by our Loss Prevention Team due to discrepancies in the information provided. To protect our valued customers like yourself, we have a verification system in place for each order before shipment. This precautionary measure is crucial for ensuring your online safety and deterring fraudulent activity. However, I recognize that in this instance, the process may not have been as transparent or smooth as it should have been. I'm also aware that you've since successfully placed another order for the same item on December 1, 2023. I'm glad to hear that, and I want to ensure that your experience moving forward is positive and seamless. Please know that we are continuously working to improve our communication and processes to better serve you. Your feedback is incredibly valuable in this effort. If there are any further questions or concerns you have regarding this matter, or if there's anything else I can assist you with, please do not hesitate to reach out. Our customer service team is here to support you every step of the way. Thank you for your understanding and for giving us the opportunity to make this right. We appreciate your business and look forward to serving you better in the future.

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order No.: *******. I bought the ********************* PM Pink for : $2,695.00 + Tax: $215.60 + Shipping $39.33 = Order Total: $2,949.93 The bag has a pinhole on the upper right which was NOT mentioned in the description. The description was misrepresented. I feel like I am being cheated because the defect hole was not mentioned and there was no picture posted in their ad. I called *********** and sent the picture. The staff recognized that the pinhole defect was not mentioned in the description and that Fashionphile received the picture and it is indeed a pinhole that was not mentioned. I asked for $500 back but instead, Fashionphile offered a whole return, I do not want a return. I want a billing adjustment.

  

  Business Response

  Date: 12/04/2023

  Thank you for reaching out and giving us the chance to address your concerns regarding your recent purchase. Firstly, I want to express my sincere apologies that your first experience with us didn't hit ************* we strive for. I've personally reviewed your order and the photos of the ********************* PM Pink. You're absolutely right about the pinhole. It's visible in our photos, but it slipped through our description, and for that, I am truly sorry. I understand you requested a $500 adjustment. While we genuinely wish to accommodate your request, I'm unable to offer that amount. However, I want to ensure we acknowledge the oversight and make amends in a way that's meaningful to you. To that end, I'd like to offer an additional 10% off your purchase. This can be refunded to your original payment method or provided as a FASHIONPHILE gift card, based on your preference. I believe this gesture, though different from your initial request, underscores our commitment to your satisfaction and to getting things right, especially for our first-time customers. I hope this offer resonates with our dedication to your experience and our ******* desire to welcome you to the FASHIONPHILE family under better circumstances. Please let me know how you'd prefer to proceed with this solution or if there's anything more I can do to help. We value your feedback, as it helps us improve and ensure a delightful experience for all our customers. Thank you for your understanding, and we look forward to the opportunity to serve you better.

  Customer Answer

  Date: 12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this 10% refund if the purchased priced resolution would be satisfactory to me.

  Please have Fashionphile to refund 10% of the purchased price back to the card used to pay the original LV Coussin PM purse. 

    I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Again, as always, I thank you for your service. 

  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business collected a bad of mine and then refused to send it back or help file a claim for the lost item and dont reimburse me for a ***** style bag after I sent it that is not legal

  

  Business Response

  Date: 11/24/2023

  ******************, I'm responding to your most recent complaint but would like to address the concerns you've raised over the years comprehensively, detailing the actions taken by FASHIONPHILE. After a thorough review of all interactions and transactions pertaining to your account, including the issue surrounding the Louis ******* bag, we believe that every effort has been made on our part to resolve your concerns in a fair and equitable manner. This includes the waiving of the $75 authentication fee and the return of the item to you at no cost, despite our policy and the findings of our Authentication team. Regarding the claim of the lost package, we have acted in accordance with the information provided to us by **** confirming the successful delivery of the item. We understand this outcome may not be satisfactory to you, but our decisions have been based on the evidence and policies in place. At FASHIONPHILE, we strive to provide exceptional service and to resolve customer issues to the best of our ability. However, given the extensive history and the measures already taken, we must inform you that we have reached the limit of how we can assist in this matter. As such, we regret to inform you that FASHIONPHILE will no longer engage in further communication regarding these issues. This decision is in line with our company policies and is made after careful consideration of all previous interactions. We understand this may not be the resolution you were seeking, but please know that this decision is final. We appreciate your past business and wish you the best in your future endeavors.