We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Equipment

National Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Complaints

Customer Complaints Summary

  • 153 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cover for patio furniture in mid-May 2025, paying more than $350.00 via ******. On June 3, I received a small ***** package from Eevelle/Nat'l Covers containing some parts needed to install stereo equipment in a **** pickup! I called the company and the woman on the phone and I had a good laugh over the mistake. I sent a photo to confirm the odd delivery, and I asked for a refund. A couple more weeks....well into the sweltering summer, I called to find out about my refund. The man on the phone said the cover had been delivered! Uh....no...just **** parts. I again requested a refund. It's early July; I have since received some nice bungee cords, but no furniture cover.

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 400 dollar plus boat cover made by EEVELLE, sold by National. Supposedly 3 year warranty, only two years old and coming apart, thin deteriorating material, just junk. Made warranty claim, claim no W011685, and can not get any respones despite many many calls, emails, photos, etc. Both National Covers and Eevelle are ignoring me.

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23rd i purchased a camper cover from National Covers costing $322.08. They sent me a confirmation email which i accidentally deleted and cannot recover. I have not received my package from them and cannot get anyone to help me. i have emailed and called them on the phone and have got three emails back asking for my confirmation email which i explained i deleted it and cannot retrieve it. they have stopped all communication with me. i just want my cover or a refund.

  • Initial Complaint

    Date:06/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bimini top for my boat that was supposed to be in stock and ready for immediate delivery with absolutely no replay from the company waited almost 2 months with no contact from anyone called and was rude to and refused to repay for my order that still to this day hasn't been shipped and are now blaming the president for the delay

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/20/2025 purchased boat cover that does not fit the boat. Filled out return form three times and have not heard back from them. I also tried contracting National Covers several times over the past three weeks via the phone, left messages, no ones answers the phone and no returned voice mail messages.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a boat cover from National covers. Cover ripped the day after I recieved it. Filed a warranty claim. Never heard anything from them about the claim. Tried calling customer service but they just put you on hold for 30 mins then send you to voicemail. Left voicemails and sent emails no one ever gets back you. Spent $800 dollars on a piece of junk cover that I cant get replaced under warranty even though they claim a lifetime warranty

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my VIN number in to purchase a boat Bimini top and frame. Once I did that, the website brought up the top and frame that I purchased. Once I received it, and I tried to put it on my boat, It did not fit. As soon as I realized it did not fit I emailed and called the company to try to exchange it for the right size. They never responded, two weeks later I filed a dispute with ******. They sent me a shipping label to return it. The return was going to be around $200 out-of-pocket. Since I tried to get them to exchange to begin with and they never responded until I escalated it to ****** I think they should pay for the shipping. I have tried to go through ****** to get them to return my money and give me a shipping label but all they say is want me to pay for the shipping cost.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reference order #R806530. I never received the item I purchased (rv cover ) total was $287.99.l therefore a refund was requested and the order was terminated . April 14 the refund was processed. After several email exchanges I still have not received a refund and have been told it may because I used ****** which takes longer .

National Covers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.