We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Equipment

National Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Reviews

Customer Review Ratings

1.23

Average of 57 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Dave C

    Date: 07/16/2025

    Terrible customer service. Ordered a boat **********************, they sent wrong size. They reordered a new one for me, fit was even worse! Told me they were issuing a credit, haven't seen it yet. No response to multiple emails and voicemail. The product they sent me was actually nice, I wish it fit my boat!

  • Michele P

    Date: 06/30/2025

    I bought a cover on 06/04/2025. Ship in 10 days! haha!!No tracking, no emails. no one to talk to. Took may money and ripped me off. DO NOT BUY from this company. If it is a company? I wish I had read the reviews before I did.

  • Ronald T

    Date: 06/27/2025

    Ordered bimini top for our boat on 6/12/2025, took money out of credit card immediately. Never heard anymore out of them on status of order. Phone calls either aren't answered at all or go to voice mail. Left a voice mail and they never returned the call. We got concerned so we contacted our credit card company to have the payment suspended, which they did and gave us a provisional credit while they investigated. We emailed company 4 to 5 times to cancel the order - no response. Today we received a notice that they were shipping the top. Again, we sent an email to cancel the order, we didn't want the top. Still no answer. Not sure how they stay in business.

  • Jamie C

    Date: 06/24/2025

    I have never given a ****** review before however this is the worst company I ever done business with. I ordered a cover and was told by the person I talked to I needed a certain size. I ordered it. I felt funny about it so I called less then one hour later to change to a different size. I was told the fabric had been cut and could not be changed. Less than an hour after the order was placed that doesnt make sense to me. I tried to reason with them and they threatened me that I would not get my cover for a while like I was a kid getting punished. Then they hung up on me. I called back and asked for a manager just to get hung up again. So I decided to wait until I got the cover because I need a cover. I still have not received the cover. They threatened me with not getting my cover and they are making sure I will not. There business practices are horrible and unethical and far from customer friendly. They lie and then when you question them on the lie they yell interrupt and hang up on you because they know they have been caught, Like I said at the time of this review I have not gotten my cover but they have my $700.00. This is the only avenue of communication with them how sad because I was told and have seen they have a good product but there staff does not represent there product well.

  • John Q

    Date: 06/16/2025

    Bought a cover 6-2 have not seen the cover, 10 day shipping. Website says order confirmed on 6-3, that's all. Now the website lists the cover that I ordered as " out of stock" No phone response no email response. They can expect to see me soon in ******** at both listed locations.

  • Randy t

    Date: 05/29/2025

    terrible company no communication skills. not answering the phone no warranty ***** associated . with eevelle company same no answer

  • Gil D

    Date: 05/28/2025

    Bought a cover two years ago with a five year warranty. Made a claim on the cover. Their response was 60% credit towards a new cover.. the original cover was 299$ my replacement price was over 609$. Three time the cost .. nice cover bit if there is a problem hold you bottom they will take advantage of you..This company has poor customer service and takes weeks for a response .

  • Kimberly B

    Date: 05/22/2025

    I ordered a cover and never received confirmation of my order but the company took my money. I called the company and was told that they had a problem with their system-the site allowed purchases/payments but did not communicate the orders??? I asked for a refund-needless to say I did not get it, nor did I get the cover. I contacted my bank. I DO NOT RECOMMEND THIS COMPANY!

  • Samuel J

    Date: 02/28/2025

    Van cover did not fit.They did not offer an exchange, after sending them photos and measurements.Horrible customer service, with lack of response from multiple phone messages and emails.I eventually returned the product, paid for a return box, and *********** then took 9 months and multiple phone calls and emails of follow up to get a refund, and then they charged a 17% restocking fee after they earlier said it would be ********* not attempt to do business with this company.

  • Fred W

    Date: 02/18/2025

    AVOID DOING BUSINESS WITH NATION COVERS! Please read this before buying a Boat Cover from this company. I ordered a Boat Cover for a 2020 ****. It was the wrong color! I returned for a replacement and when it arrived it was the wrong size. I asked for a refund. After completing the "Return for Refund form" and returning the boat cover in the allotted time (30 days) and having the return tracked and delivered by Fed Ex. It has been almost 90 days and still have not received my refund. They do NOT answer their #*** number. They will NOT return a call. The only way to communicate is by email with no results.

National Covers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.