Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has let us down with service in every way, I have done everything on my end to make this work but customer service and tech support has been a very very very horrible experience that I hope no one else has to go through. It all started with us having to get a certain camera to have 24/7 coverage as well as a few that were motion detection, so I call tech support while at the store to make sure I made the proper purchase, read him the item number off the box and he assured me that the cameras would work, so I get them back put them up called tech support only to find out that I need a Arlo tower, so after waiting two weeks the tower comes in but by this time I have already had to pay for the purchase over $200 for what was supposed to be a five year agreement for service of tech support as well as a *** plan for 5yrs. After six to eight months now they come back and say that the *** plan was only for a limited time they now want more money to continue this service; yet all the while weve had problem after problem with batteries failing cameras having to constantly be reset a complete absence of tech support. You call leave a message and if you are fortunate they may call you back within a week or two, it has truly been a nightmare from the word go. My hope is to keep others from facing the same problems false promises, lack of effort, and unreliable equipment. This doesnt measure out to be a good company nor does it lead to happy customers.Yours truly,************

  

  Business Response

  Date: 11/04/2022

  Hello ****,
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  ****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product &service in the industry. I would like to get in contact with you to make the best attempt in regaining you confidence in our company and provide solution to your problem as soon as possible.
  
  Can you please provide me your phone number and the best time when we can contact you?
  
  Thank you for choosing ARLO.
  
  Sincerely,
  
  **************
  Customer Care Advocate
  **********************. 

  Customer Answer

  Date: 11/09/2022

  We still have not received a call or email from Arlo.there has been no attempt on their part to reach out. Their original request was to get a phone number and a time frame to reach out for a solution to the problems we have faced, only to still leave things unresolved.any help in moving this forward would be greatly appreciated.

   

  thanks in advance,

  **** Jacobs 

  

  Business Response

  Date: 11/09/2022

  Hello ****, 

   

  Good day! 

   

  As per our conversation, I will call you back within your preferred callback time. 

   

  Thank you
  
  
  ************** 
  Customer Care Advocate
  **********************. 

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 arlo cameras that connect wirelessly through a hub on my home network. typical of these companies that sell IP camera security systems, they began charging for the use of their hardware already bought, and of course for their cloud storage. one by one, my batteries cramped out...and I had not used my cameras in months. the *** and the customer service reps give false instructions on how to cancel...they are, at best, mistaken. I have been paying for months on something I cannot use.

  

  Business Response

  Date: 11/03/2022

  Hello *******,
  
  Good day!
  
  This is Mhikko from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I would like to review the case related to your concern about your refund request. Rest assured that we will do our best to assist you. If you will allow, I can review and check your account regarding your refund request for the subscription charges.
  
  
  Please provide your best call back number, preferred call back date & time (kindly indicate the time zone as well) and the email address associated with your Arlo account.

  
  Thank you and have a great day!

  
  
  Regards,
  
  Mhikko G.
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 11/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cameras (4) suddenly stopped working when I clicked on devices. I called technical support and he stated i need to buy a subscription before they will work again. I told him all I want is for my cameras to alert me like it has always worked. He then started off on some other tangent and then hung up on me. I tried calling back and others answered and Als hung up on me. I will never buy another device from this company if this is how they treat their customers. Still dont have my cameras working and no way to talk to a human without getting hung up on. Horrible tech support. Im calling ****** next to tell them.

  

  Business Response

  Date: 10/26/2022

  Hello ******, 
  
  Good day! 
  
  This is **** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 
  
  I would like to speak with you to get more information about the conversation you mentioned in your correspondence and provide you everything you need to get your cameras to work. Allow me to contact you on the number you provided for this case which is **************.
  
  I have also created a case number to be sent to your email for your reference. I look forward to speaking with you.
  
  Thank you and have a great day! 
  
  Regards, 
  ******************;
  Customer Care Advocate 
  Arlo Technologies, Inc. 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Arlo doorbell and purchased a subscription for our doorbell. I purchased it with my email and that is not our primary Arlo account holder. Since it is not the primary email the subscription was did not work or show the account/doorbell. I canceled the account because they said it needs to be with the primary email address or doesn't show any videos/doesn't work. I would like my $2.99 back because I received no services. It took a lot of time to understand why it doesn't work, I was talking with them online, and they said they would refund the money. Now I received an email stating they will not refund me until I purchase a new subscription. They sold me a useless product and should have been aware of that. It seems unscrupulous and dishonest. I want my refund as I was previously told by their customer service.

  

  Business Response

  Date: 10/27/2022

  Hello *****,

  Good day!

  My name is ********* from Arlo ************* Team. 

  I would like to inform you that the refund for $2.99 has been processed and you should expect to receive the amount within 3 to 5 business days the earliest but still depending with your bank's refund policy. 

  Feel free to let me know if you would need further assistance. 

  Thank you.

  Sincerely,

  ********* P

  Sr ************* Advocate 

  **********************, Inc. 

  Customer Answer

  Date: 10/27/2022

  very disappointed in Arlo! They called to tell me they were refunding me and 2 days later sent an email to confirm that.  They also said they will sanction customer service individuals from ********************** who already spoke with me and did not give refund.  It appears Arlo is blaming their employees that we are able to buy a subscription that does not provide any services or allow you to view camera.  They also said they will give 3 months of trial service for correct account that they did not provide. 

  

  Business Response

  Date: 11/03/2022

  Hello *****, 

   

  Good day!

   

  We do apologize for the delay in providing your coupon code. We are waiting for the code to become available and as soon as we have it we will send the code to your email address. 

  We are asking for your patience and understanding as the expert that you spoke with and handling your case is currently out of the office since last week due to some family emergency.

   

  Thank you.

   

  Sincerely,

  ********* P

  Customer Care Advocate

  **********************, Inc.

   

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought Arlo security cameras which included a 90 day premium subscription. There was 60% off subscription promotion which we tried to activate within 90 day time.Apparently, there was a technical issue and the Arlo technical support promised us to work on it. Meanwhile, the 90 day time ended and now we have been told we are not eligible for this offer!This is false advertising at the best!

  

  Business Response

  Date: 10/25/2022

  Hi *******,

   

  Good day!

   

  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services. 

   

  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. Upon checking the previous case related to your concern, it is true that the promotion has ended. However, we have an alternative option to offer. I will get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. I have created a new case number for you under case #: 43203865. In the event that you will miss the call, a follow up email will be sent so we can ask for your preferred call back time and time zone.

   

  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  
  Yel ********************** Advocate
  **********************.

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello we in last 10 years we have bought over 50 arlo cameras and we are sick and tired of buying these and them going out for no reason. It is very rare for the camera to last more than 2 years. Its crazy. Horrible lifespan on these cameras. We just had 4 go out again. You cant fix it you cant do anything. Weve spent thousands of dollars and they dont last you more than 1-2 years.

  

  Business Response

  Date: 10/26/2022

  Hello ******,
  
  Good day!
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  ******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to contact you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.
  
  Kindly provide the email address associated with your Arlo account and I will review the case.  
  
  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  
  *************************
  Customer Care Advocate
  **********************.

  Customer Answer

  Date: 10/26/2022

  Hello the email addresses are 

   

  ************************* and ******************************

   

  If you have any questions you can reach me on my cell ************

  

  Business Response

  Date: 10/29/2022

  Hello ******, 

  I will reach out via email to get your preferred callback time. 

   

  Thank you 
  
  ************** 
  Customer Care Advocate
  ******************, Inc.
  
  

  Customer Answer

  Date: 11/08/2022

  No one reached out to my email and it has been a week . 
  my email is ********************** and I havent received any emails from arlo

  Customer Answer

  Date: 02/23/2023

  I have been on the phone with the their rep **** twice. They said they will send us replacements, but have not received anything and he hasnt called me after that. Im still unsatisfied until we actually receive the cameras. 

  

  Business Response

  Date: 03/01/2023

  Hi,

  This is ***** from Arlo ************* Team and sending this email on behalf of *********

   

  As we spoke on 2/24/2023, please be advised the replacements has been issued and we're waiting for your confirmation that the replacement is received.

  Also, the prepaid label is included on the package that you can use to return the defective units within 10 business days upon receiving the replacement unit.

   

  Let me know once you receive the replacement unit. Please note that any non-returned faulty device may affect future replacement requests. Once you have a nonreturnable device from an RMA, future replacement requests will be declined.

   

  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  ***********************
  ************* Advocate
  **********************.
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I literally started my search because Consumer Reports recommended Arlo as the Best Outdoor Security camera: https://www.consumerreports.org/wireless-security-cameras/best-outdoor-security-cameras-of-the-year-a2913488128/I purchased 3 wireless cameras from this company.There are issues with:1) Battery Charging 2) Mounting 3) **************** Why are these cameras being recommended by trusted sources at the national level?Someones lying. Is Arlo sending Consumer Reports their cream of the crop of cameras and sending the rest of us the garbage in the warehouse??!!These folks are stealing money at this point, and they dont care if your home/business is secure or if their product works. At this rate, well all be better served by getting a good dog and a bullhorn.I have attached more detailed information.

  

  Business Response

  Date: 10/25/2022

  Good day, ******!
  My name is ********, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  Please be advised that I will be contacting you today, between the hours for 1PM to 3PM Central Time. If you wish to be contacted on a specific time, let me know and I will be happy to assist.
  
  I look forward to your response.
  Thank you for doing business with us.
  
  Sincerely,
  
  *****************************
  Customer ************************************ ****

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  brand new arlo camera xl it wont discover the qr code during setup. tried all the suggestions from arlo none of them work. when you call their support line they dont speak english

  

  Business Response

  Date: 10/24/2022

  Hello ******,
  
  Good Day! My name is ***** from Arlo ************* Team. I am contacting you today about your concern for your Arlo camera system.
  
  I understand that you are having issues with the Arlo Essential XL camera you purchased. Please accept my sincerest apologies on the inconveniences this issue may have caused you.
  
  Could you please provide us with your preferred date and time of call back so I can attend to your concern the soonest possible time.
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. We value your business.
  
  Thank you for choosing Arlo.
  
  We appreciate your business with us.
  
  *******
  ************* Advocate
  ******************, ****

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent allot of money on purchasing these cameras ,unfortunately, there are times when one needs help with an issue they are having related to the Arlo system and cameras. Apparently, the ONLY way, again the ONLY way that Arlo customer service, tech help, or anything to do with getting help from ARLO, is that you MUST PAY FOR THEIR HELP !!!! I have never ever heard of something so ridiculous, read all of the reviews with how horribly upset people are that there is no way you can talk to anyone, even their so called live chat is a complete joke.They should not be allowed to do this. I guess more and more people will just need to look else where, there are many other camera companies out there that offer FREE customer support, I guess seeing that ********************** does not, really speaks for itself.

  

  Business Response

  Date: 10/18/2022

  Good day ******!

  
  My name is ********, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  Please be advised that I will be contacting you today, 10/18/2022 between the hours for 3PM to 5PM Central Time. If you wish to be contacted on a specific *************, let me know and I will be happy to assist.
  
  Thank you for doing business with us.
  
   
  Sincerely,
  
  *****************************
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 10/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did leave a message as to what time of day I am available to discuss by phone, hopefully they will call.
  
  Regards,
  
  ***********************
  
   
  

  Customer Answer

  Date: 10/22/2022

  I made a complaint regarding a business Arlo, but you have closed the case? It has not been resolved at all, hey contacted me by phone and left a voice mail as to when they could call and discuss, I tried calling the number back, and again, no human to talk to, directed to there support page which is just frequently asked questions. I only said that I would consider it resolved if they actually "talked" to me, which they have not, so basically am exactly where I started. My complaint number is ********. Please, they have not resolved this in any way...

  

  Business Response

  Date: 10/23/2022

  Hi ******,
  
  
  As discussed over the phone, please be advised that I was able to complete your asset replacement in reference to *** Number: 7230820.
  Estimated Delivery Date is Monday, 10/24/2022 for Next Business Day shipping.
  
  
  You may also check the status of the *** below:
  https://www.arlo.com/rma/rmacheck.aspx
  
  
  I will contact you again on Monday, 10/24/2022 for an update on your replacement asset. Open case number for your reference is 43196478.

  Have a great day and I look forward to resolving this issue with you!

  
  
  Regards,
  
  
  *****************************
  Customer Care Advocate
  **********************.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Arlo Camera System requires the system to provide data over the internet to Arlo computers to operate. When I acquired my system, Arlo maintained alert video for 60 days for me to access when required at no cost.My Arlo system was turned off by the Arlo company in the August timeframe. I spent a long chat with Arlo technical support where I was told my system was listed as being in *******, or somewhere other than *******. The system has always been in **********. Arlo assigned my system to this country based upon the ** address. Arlo support asked me to set up a new account which would not have changed the ** address but would have required me to pay a monthly fee. I asked them to restore my service per their commitment when I procured their system.After the Arlo technician refused, I wrote the Arlo President a letter asking that my service be restored. (Copy of letter attached) I have received no response.I still have no service.

  

  Business Response

  Date: 10/12/2022

  Hello ****************,
  
  Good day!
  
  This is **** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  J, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I was able to locate your account under a different email address and I can see that account shows the country is *******. Also, there is no other devices on your account aside from your Base Station. We would love to assist you with your concern. Kindly provide your best call back number and preferred call back date & time (kindly indicate the time zone as well) for us to assist you.
  
  I have created a case number 43190275 as reference of this case. 
  
  Thank you and have a great day!
  
  Regards,
  
  ***************
  Customer Care Advocate
  ******************, Inc.
  
  

  Customer Answer

  Date: 10/12/2022

   

  The response asks for me to provide a date and time for a call back. but provides no email address nor phone number to provide anything.  I have no idea how to contact this person.

  There is a base station and three cameras.  This is the configuration since acquired.  I have multiple email addresses and the Arlo system used anther from what is used with BBB.

   

  

  Business Response

  Date: 10/13/2022

  Hi ****************,
  
  Good day!
  
  We are requesting your best callback number and your preferred callback date &time (kindly indicate the time zone as well) to endorse your case to our Level 2 technical team. It will be easier for both you and our team to have the issue resolved via phone call. 
  
  Thank you and have a great day!
  
  Regards,
  
  ***************
  ************* Advocate
  ******************, Inc.
  

  Customer Answer

  Date: 10/13/2022

  I addressed this issue for over an hour with the Arlo technical staff. 
  

  I sent my letter to the Arlo President via email to the Investor Relations email address in hope of speeding a response.  

  When I did not get a response, I sent the same letter via the ** Post Office.  The Arlo President or his representative have yet to respond. 

  I filed a complaint with BBB.  

  Once again, how do I provide the requested information if Arlo does not provide an email address or phone number for me to do such.  Arlo representatives have my phone number and email addresses.  Arlo have my address in the ****************, so they know I am in the Eastern time zone.
  

  In my opinion, Arlo does not wish to work the issue.  There are no evidence Arlo wishes to work the issue.  If Arlo will pay for a comparable system from a company that cares about its customers, I will be grateful.