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Business Profile

Security Cameras

Arlo Technologies Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arlo Technologies Inc has 2 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 419 Customer Reviews

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    Review Details

    • A J E

      Date: 07/11/2025

      ******** customer service. Multiple days of trying to resolve an issue and now their site says I am not eligible to talk with a live customer service representative

    • Chelsey M

      Date: 07/10/2025

      Chelsey M

      Date: 07/10/2025

      I would give them zero stars if I could. I have used Arlo for over 8 years now. The first ones I had lasted 7 years. 6 months ago I purchased brand new four pack of the solar panel ones. Only one works now. The other three are useless and will not charge. Being I have used arlo's for so long. It used to be free up until five cameras for videos and recording. Now it is $20 a month and I only have one camera. That is absolutely ridiculous. Technology has gone up. Arlo has gone tremendously down. I would not recommend them to anyone anymore.

      Arlo Technologies Inc

      Date: 07/11/2025

      Hello *******, Good day! This is ******* from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Arlo devices. Please let us know if you still need further assistance by responding to our email. Your Arlo case number in reference is case #: ********. Thank you and have a great day! Regards,******* V.Customer Care Advocate ******************, ****

    • Tamara C

      Date: 06/26/2025

      I had purchased Arlo Pro cameras years ago and they were wonderful. I recommended them to my sister. I purchased 3 Essential *** 2 cameras for her and 4 for myself, due to these having a light on them. Before I ordered, I checked that we would not need to purchase "a plan". After the trial we could not get recordings on the feed. I contacted Arlo and after hours of waiting to speak to someone, I was told that getting a hub would allow me to use the *** to record locally and view the videos on the app. This did not work and after 12 hours of trying to fix it (with an agent) it still does not work. Arlo stopped responding to my chat and I have waited for phone calls from support that never came. I believe that they don't know how to fix this and therefore become unresponsive. I told them that I wanted my money refunded and they said it was past the trial period, so no refunds. What they don't tell you is that after your trial is over and you realize that you cannot use the cameras without a plan, you are stuck with useless equipment. Looking at the reviews I am not the only customer that had this problem.

    • Jeff H

      Date: 06/22/2025

      Ive tried for two days to access my account and it keeps going to a verification page and then nothing! I called the number listed and had to deal with someone in *****, not surprised, who was going to sell me a package for more than what is listed on their website. I asked about the discount I was supposed to get and he told me this is the price. When I asked to speak to someone in ******* (3 times), he put me through to the floor supervisor, still in *****. And he started out with an attitude! I still cant get into my account and no one there will answer my questions. Pretty useless for customer service!

    • Mark J

      Date: 05/31/2025

      Mark J

      Date: 05/31/2025

      Arlo cameras are junk that I bought in 2024. I should have went and bought ring cameras I made a mistake again :-(

      Arlo Technologies Inc

      Date: 06/04/2025

      Hello ****, Good day! This is ******* from Arlo ************** I would like to extend our sincere apologies for the inconvenience and dissatisfaction youve experienced with your Arlo devices. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. ****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve the issue with your Arlo device. I have created case number ******** as your Arlo case reference. I will be contacting you today to address your concern Thank you and have a great day! Kind regards,******* *. Customer Care Advocate **********************

    • Melissa D

      Date: 05/24/2025

      The absolute worst camera system I have ever had. Paid an unbelievable amount for cameras that do not work. Also paid for a subscription that I was never able to use and was not refunded for any of it. Very poor system, I would not recommend to anyone. **************** is not helpful and you spend hours on the phone or messaging a bot, and still get no answers or help. Just awful!!!!!!!!

    • Charles H

      Date: 05/20/2025

      Truly astounded regarding how poor the customer support and service is for this company - they seem intent on self-destruction.... Tried to get support and consider upgrading my system - but they won't even talk with me - apparently due to the age of my system! And with their system tech upgrades my system no longer is operational - seems like a violation of customer trust/expectations.

    • Amber L

      Date: 05/13/2025

      If I could leave a negative review I would. Use ANY of their competitors. I have had so many issues with Arlo, and there is no way of contacting corporate. My camera has gone offline, my feed history completely stopped working in the app. Arlo can only suggest hard resets which is useless because one of the main purposes of a security camera/doorbell is to see your home when you are not there! Also, I am paying for the services that they are not providing me, such as recordings of activity. The people who try to help are nice but they are not knowledgeable and you cannot comprehend their english.

    • Scott K

      Date: 05/05/2025

      Arlo has the absolute worst customer service I have ever experienced. I had two of my four outdoor security cameras go off line. When I tried to reach customer service, I initially got a bot directing me to a confusing trouble shooting list. After making numerous phone calls to customer service, I finally spoke with a human who again, simply read off of a troubleshooting sheet. No help at all. Cameras are still not functioning. I deeply regret my purchase.

    • linda b

      Date: 05/05/2025

      I have tried to get help from their customer service says someone will call me back within 5 minutes. Days/hrs later nothing case number ***************** I cancelled my subscription. My camaras will not keep a charge for more than 2 days they are totally dead. They are 100% charged. They have not had any more activity then usuall. There is no phone number to call for assistance. This company is horrible. Sorry I ever bought these camaras. Buyer beware they are junk

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