Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my monthly service for my doorbell because they said to connect to my new provider, it would cost me $200 to $300. I said cancel everything. However, this month, I have the charge of $2.99 on my credit card. I want this charge stopped. I called them, but no solution.

  

  Business Response

  Date: 09/25/2022

  Hi ******,

   

  Good day!

   

  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services. 
  
  ******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. Upon checking on our records, your plan is still active and there is no attempt of cancellation. Please be advised that Arlo Support experts and community moderators are not able to cancel or change your service. Arlo subscription plans can only be canceled at my.arlo.com. Please allow me to provide you the link that will guide you on how to cancel the plan: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

   

  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  
  Yel ********************** Advocate
  **********************.

  Customer Answer

  Date: 09/26/2022

  You asked if ARLOs message resolved my issue. I dont think so. I had previously talked with someone from ARLO on the phone and was under the impression I had canceled my account. They have people who cannot speak properly trying to give information. Now they are telling me via the complaint message that it will be 5 October before this account is canceled which means they will charge me for another month. This is a scam. I saw many complaints on line about the same situation. Charges going on and on and not being able to cancel. Now I will be out $2.99 x 2 for no fault of my own. Not good business.

  

  Business Response

  Date: 09/26/2022

  Hi ******,

   

  Good day!

   

  Thank you for your prompt response. Upon checking on our records, I can see that you have now successfully cancelled the plan today, September 26, 2022. The plan will remain active until your next billing cycle and rest assured that you will no longer be charged next month for the plan (unless you will make some changes). 

  We hope that this cleared things out and resolve all your unsettled issues in hope to regain your trust and confidence with us.

   

  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  
  Yel ********************** Advocate
  **********************.

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo will not stop sending me emails about product being back in stock. I complained four times and they keep telling me to select unsubscribe on the email BUT THE ***** DOES NOT HAVE AN UNSUBSCRIBE BUTTON. This seems to be a problem that baffles several employees.

  

  Business Response

  Date: 09/25/2022

  Hi *****,

  Good day!
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Upon reviewing the account, this has been reported to Arlo support and confirmed that the "notify me" button was activated. Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product &service in the industry. I have sent a follow up email to expedite the process of resolving your case and waiting for an update from the dedicated team.
  
  Please share the best time to reach out to you for better assistance.
  
  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  ***********************
  Customer Care Advocate
  **********************.

  
  

  Customer Answer

  Date: 09/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/18/22 my Arlo system completely failed and I was not able to see the Hub. The cameras were not functioning either. I attempted to use the online support but got nowhere. I then used Arlo.com customer online support where they asked for my phone number. A few minutes later a technician called me by phone and wanted to obtain remote access to my PC and was asking me for sensitive information. He didnt seem to care about my Arlo system and was more concerned about accessing my non Arlo router. He wanted me to download a program called Zoho so he could remotely access my computer. He also wanted access to my privacy and firewall settings. I was felt very uncomfortable and ended the call. I have lost all trust in Arlo and feel that this was not a normal technical interaction. I smell fraud.

  

  Business Response

  Date: 09/27/2022

  Hello ******,
  
  Good day!
  
  This is ****** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc.appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products &services.
  
  ******,please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. It looks like your technical concern is currently being addressed under open Case# ******** since 9/20/2022. I highly recommend for you to keep the communication open with our tech expert until we reach resolution.
  
  On the other hand, you mentioned that a technician called you and asked to remotely access your computer. Please know that Arlo expert are prohibited to ask sensitive information such as account password, credit card information, or take down safety wall engine in your PC. The best way to connect to our phone support experts is by logging in to your Arlo App > Go to Settings >Select Support > Phone Support. It creates a secured line between our technical experts and Arlo users. If you believe that you have dealt with a possible scam, I highly encourage you to report this to *************************************.
  
  Should you have other concerns, please feel free to let me know so we can assist further.
  
  Thank you and have a great day!
  
  Regards,
  
  *******************************
  Customer ************************************ ****

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been able to access any of my cameras since Friday, 9/16/22. They all (except for my doorbell) keep clocking and I can't get into any of the camera settings. Called to troubleshoot after having to dig for a phone # online since their chat is completely useless! Tried to tell both of the representatives (one phone call on 9/16 and another on 9/17) that it was their app and not my cameras, since it was happening on my husband's phone as well. Received a call back on 9/18/22 asking me to send my logs to them. And then that's it. No updates, no ETA on when we, as PAYING CUSTOMERS, will get our service back!!! No acknowledgment anywhere that there is an issue, and if they are working on it. Still can't access my cameras and I'm paying for a service that I can't use because they updated their app!! I also got charged on my debit card because their company cancelled my service and then apparently reactivated it, I guess to try to fix whatever they broke on their end! Now I have no idea what will happen with my payments! Totally unacceptable for a SECURITY CAMERA service...not secure at all!!

  

  Business Response

  Date: 09/20/2022

  Hello ******,
  
  Good day!
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  ******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to contact you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.
  
  I will reach out via email to check your preferred callback time.  
  
  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  
  *************************
  Customer Care Advocate
  **********************.

  Customer Answer

  Date: 09/20/2022

  Same response to every complaint here. Just fix the problem already!!

  

  Business Response

  Date: 09/21/2022

  Hello ******, 

   

  Our higher technical team will reach out soonest. 

   

  Thank you 
  
  *************************
  Customer Care Advocate
  ******************, Inc.
  
  

  Customer Answer

  Date: 09/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Arlo customer for 3 years and have enjoyed my ********************** generation 1 cameras especially the 7 day rolling recording which does not require any subscription. A little over three months ago I purchased two Arlo generation 3 pro cameras and a base station. I also greatly enjoyed the product and service. 90 days after I purchased the cameras all features stopped working except for the live video. I attempted to contact Arlo customer support and discovered I had to have a subscription to receive the customer support phone number. After paying to make this call I was told the packaging has a note on it that says after 90 days a subscription is required. The problem is I purchased the cameras on Amazon (which after much searching admittedly does have a tiny note regarding a subscription that can be found after scrolling through pages of features, reviews and other information) and would not have known I needed to scour the packaging to identify I needed to pay more in order for my cameras to function properly. I then asked for a return and was told Arlo has a 30 day return policy.My issue is two-fold.1.) Arlo uses deceptive advertising that does not clearly state the need for a subscription especially when their older models are best known for not needing a subscription at all.2.) Arlo uses predatory trial periods that outlast their return policy. At the end of the trial period a customer has no choice but to sign up for a subscription or their cameras are barely functional.

  

  Business Response

  Date: 09/20/2022

  Hello *******,
  
  Good day!
  
  This is Mhikko from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that your issues were not resolved though you have reported them to us. Rest assured that we will do our best to assist you. As per checking the 7-day recording feature is no longer available to newer cameras and will already require a subscription after the trial ends. It is also indicated on the box for customers reference. We only have limited cameras who has the 7-day recording features which are the Arlo legacy cameras.If you wish to return the purchased devices you can seek assistance with Amazon as your point of sale.
  
  
  
  Thank you and have a great day!
  
  Regards,
  
  Mhikko G.
  Customer Care Advocate
  Arlo Technologies, ****

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the Arlo Essential Spotlight Cameras on 11/21/21 the cameras have a one year ************* of the cameras went offline a week and and a few days ago and wouldnt reconnect. I trouble shooted for a week and called Arlo support for assistance. I was connected to a third party technical support company who informed me that there was an Arlo networking issue with the camera and I would have to pay to have resolved. I informed the rep. that I pay a monthly subscription and the cameras are still under warranty, rep told me to contact Arlo. I called Arlo back spoke with a rep. explained what tech support told me. I informed the rep that my cameras are still under warranty and I wanted a replacement or refund. The rep told me to contact ******** I contacted ******* who informed me that they only replace/refund within 90 days. Tried calling Arlo again several times no answer.

  

  Business Response

  Date: 09/20/2022

   

   

   

   

  Hi ****,

   

   

  Good day ****!
  My name is ********, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  ****, I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  Please respond with your contact number so I can arrange a callback with you during your most convenient time.
  
  
  I look forward to your response.
  Thank you for doing business with us.
  
  Sincerely,
  
  *****************************
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 09/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Arlo doorbell ring camera and purchased the Arlo subscription for my home in March 2022. Arlo walked me thru the process of setting up my ring door bell. They informed me that for $199.99 I would have service for three years. That service would include video, audio and live footage. I paid the $199.99 and my service began. Suddenly a few weeks ago in August 2022 I got email stating if Arlo didn't get a payment from me they were going to suspend my service. I called immediately and was told by a very rude man not to worry my service wouldn't be interrupted. Few days after that I noticed I had no service. I've sent several emails and made several phone calls all to no avail. I even contacted my bank for proof of my payment and they confirmed that I did make the payment. The payment cleared to ARLO on March 14, 2022. So now after paying for three years of service in advance I still have no service and can't seem to get anyone to resolve the issue. I'm asking for a resolution to this matter

  

  Business Response

  Date: 09/21/2022

  Hello ********, 
  
  Good day! 
  
  This is **** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 
  
  I would to like to assist you with this issue regarding your Arlo subscription. Kindly reply to this email with your preferred time for a call including the time zone. 

  I will also be creating a case number to be sent to your email for your reference. Please let me know if you need further assistance. 
  
  Thank you and have a great day! 
  
  Regards, 
  *****************
  Customer Care Advocate 
  ******************, Inc. 

  Customer Answer

  Date: 09/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 09/26/2022

  Good morning I contacted BBB in reference to above complaint against ARLO Security system. After contacting you an ARLO Representative ******************** did reach out to me 9/22/22. He assured me that he would be sending me a email with a discounted code so that my subscription can get restarted. However I NEVER received or heard from him again. My service is still disconnected and my issue has not been resolved. I emailed him to no avail. Would it be possible for you to reach out to ARLO again on my behalf. I don't know what else to do. Thankyou in advance

  

  Business Response

  Date: 10/04/2022

  Hi ********,

  Good day!

  This is **** from Arlo ************** In our last conversation, I had you speak with our technical support to address the issue with your camera. Upon checking the latest update on this case, they are to contact you this coming Wednesday.

  As this case is being handled internally, please let me know if you have other concerns.

  Thank ********************************************* Advocate
  **********************, Inc.

   

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Arlo security camera a year ago. I have had several problems with setting up camera, no way to talk to someone to resolve problem. Now when I try to log in, it says no internet connection. I'm typing here using internet connection. If I could get a phone # to talk to a real person, I think it could be a easy fix.

  

  Business Response

  Date: 09/19/2022

  Hi ***,

   

  Good day!

   

  I would like to convey to you our sincere apologies for having difficulties getting support assistance from us. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services. 
  
  ***, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. Effective last October 4, 2021, we've added new **************** services to benefit Arlo users with service plans and users currently on an Arlo trial plan, including all live agent support (phone calls, live and email support) and self-help support (chat bot, Arlo Community, the Arlo Support site). 

   

  After reviewing your account, it appears that you are entitled to live support. Please allow me to provide you a link that will guide you on where to find our phone number through the Arlo app: https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

   

  Hope this helps!

   

  Thank you for choosing Arlo Technologies Inc.
  

  
  Sincerely,
  
  Yel ********************** Advocate
  **********************.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The security cameras are unreliable and suffer from either quality control on the hardware level or incompetence in their software or firmware. I paid over 600 for an Arlo Ultra two set camera system. In the 3 or more years that I have owned the system I have experienced nothing but issues. One of the cameras succumbed to the elements. By then my warranty was up. So, I replaced it. Then after the replacement camera just does not want to cooperate. I have been through multiple interactions with Arlo to troubleshoot, to no avail. Their answer is to replace it, but of course its out of warranty.

  

  Business Response

  Date: 09/16/2022

  Hi ******,
  
  Good day!
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Kindly allow me to assist you with your concern. Can you provide the Serial number of the defective unit so we can check the warranty period.

  For better assistance, please share the best time to reach out to you?

  
  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  *************************
  Customer Care Advocate
  **********************.

  Customer Answer

  Date: 09/19/2022

  We have been through this. The warranty is out and conveniently the products fail afterwards. You can find the receipt attached to this case to see when the purchase was made. 

  

  Business Response

  Date: 09/20/2022

  Hello ******,
  
  
  Were really sorry that the Arlo cameras didnt turn out as expected. We value our customers and exceptional service is always our priority.

  
  Your Arlo devices are out in warranty and it appears you are not eligible for live phone support. However, as Arlo's loyal customer, we approve a one-time courtesy phone assistance.

  
  In relation to your refund request, the unit will have to return to the point of purchase.

  
  Here are some helpful links:
  https://www.arlo.com/en-us/product-warranty.html

  
  
  Thank you for your understanding.

  
  Sincerely,
  *************************
  Customer Care Advocate
  **********************.

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent in forms to cancel the service but they keep taking the money out of my checking account. On 9/15/22 I called in and talk to a person named ***** and he was very rude. I asked how I could get this canceled and get my money back. He said that that would not happen. And hung up on me. ************. The number they gave as a contact to the bank is ************ and it always tells you to go to the web. No results

  

  Business Response

  Date: 09/21/2022

  Hello ****,
  
  Good day!
  
  This is ****** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experience. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc.appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products &services.
  
  Jack,we acknowledge your request to cancel your Arlo Subscription. Thus, I have taken appropriate action to cancel the Arlo Smart Premier Multi Camera Monthly in your account. This is normally done through a self-service option via the App or website account with the following steps found in this link: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan.On the other hand, please be informed that we have a No Subscription Refund Policy hence, your request is denied.
  
  We were also unable to recognize the phone number you dialed *************) and no previous contact history was found under your account.
  
  For future reference, the best way to access Arlo Support is through your Arlo App under Settings > Support or you may also visit our website's support section at https://www.arlo.com/support/.
  
  Please let us know should you need further assistance from Arlo, technical or otherwise.
  
  Thank you and have a great day!
  
  Regards,
  
  *******************************
  Customer *****************************************