Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October 2021 Arlo Technology has no customer service phone number to speak to a live person about problems with the Arlo camera. I am paying $14.99 for Arlo Secure Plus and there instructions are to go into my.arlo.com and put your issue through that. When I do that it says I don't have a plan. You cannot speak to anyone to resolve this issue. How is any company able to do business and not have a customer service person to speak to or cancel your service if you wanted to. The phone number listed ************* specifically tells you the change and ************ is only for orders. Terrible service and unacceptable that you cannot speak to someone live.

  

  Business Response

  Date: 08/31/2022

  Hello ********,
  
  Good day!
  
  This is **** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  ********, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. Please be advised that emails were sent regarding our updated Support options. Effective last October 4, 2021, we've added new **************** services to benefit Arlo users with service plans and users currently on an Arlo trial plan, including all live agent support (phone calls, live and email support) and self-help support (chatbot, Arlo Community, the Arlo Support site).

  
  In your case since you have a subscription, you are entitled to live support either by phone, chat, or email. The best way to access Arlo Support is through your Arlo App under Settings > Support or you may also visit our website's support section at https://www.arlo.com/support/.
  
  Please let us know how can we further assist you so we can set you up a callback with our technical team if needed. Also, kindly provide your best callback number and preferred callback date & time (kindly indicate the time zone as well).
  
  I have also created case number ******** for your reference.
  
  Thank you and have a great day!
  
  Regards,
  
  ***************
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 08/31/2022

  its obvious they did not read my compliant.  I cannot resolve 

  anything through support.  I need a live person to speak to.

  why is it so difficult to talk to a live person. 
  

  I need a phone number to resolve my account. 

  

  Business Response

  Date: 09/01/2022

  Hi ********,
  
  Good day!
  
  I apologize for the inconvenience that caused you. As I have mentioned in my email, the best way to access Arlo Support is through your Arlo App under Settings - Support.

   

  However, if you need technical assistance, kindly advise us your concern with your device. Also, please provide your best callback number and preferred callback date & time (kindly indicate the time zone as well) so I can endorse your case to our Level 2 Technical Team.

  
  Thank you and have a great day!
  
  Regards,
  ***************
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have talked to at least 5 or more representatives on my issue. I want to sign on to their cloud( extra money for them) and they cant figure out what the problem is that I cant join in.

  

  Business Response

  Date: 08/30/2022

  Hello Guy, 
  
  Good day! 
  
  This is **** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 
  
  I certainly would like to provide you the assistance that you need for this matter. Kindy respond with your preferred call back schedule including the time zone. For you reference, we operate from 6 AM to 6 PM Pacific Standard time.

  I will also be creating a case number to be sent to your email for your reference. Please let me know if you need further assistance. 
  
  Thank you and have a great day! 
  
  Regards, 
  ******************;
  Customer Care Advocate 
  ******************, Inc.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Arlo Pro 4 cameras about a year ago. They all worked on my wifi as instructed in my iPhone app. After 2 months one quit and could not be restarted by following online directions. Now the second has stopped working. I have gone thru the online help many times and the online assistant to try to get help. Nothing works per those methods. I want to talk to a real human customer service person and they tell me I have to buy a plan for that! Pay for customer service fir what I believe is either their defective product or their defective online help. Help me please

  

  Business Response

  Date: 08/30/2022

  Hello *******,
  
  Good day!
  
  This is ****** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc.appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products &services.
  
  *******,please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I have searched our records for account related to your name, email address and phone number. However, no related results came up. Perhaps you can share the serial number of either your Base Station or the non-working cameras so we can start with that.
  
  Allow me to schedule a call for you for technical assistance. Please provide your best call back number and preferred call back date & time (kindly indicate the time zone as well).
  
  Thank you and have a great day!
  
  Regards,
  
  *******************************
  Customer ************************************ ****

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo does not provide live customer support. I am not able to cancel my subscription. I have attempted using the app and the website. The bot is useless,. It does not transfer chat to a live person. The website states the bot will escalate concerns to a live person. Arlo continues to charge my **** monthly. The security camera subscription has been cancelled. Please assist in contacting Arlo. Thank you for your assistance.

  

  Business Response

  Date: 08/26/2022

  Hi ******,
  
  Good day!
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Kindly allow me to assist you with your cancellation and refund request. Can you provide the best time to reach out to you?
  
  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  *************************
  Customer Care Advocate
  **********************.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo has terrible customer service. I tried to cancel my subscription. Finally managed to do so but continued to be billed. I was able to talk to someone on the phone after they billed me. First *************** up on me before telling me this. The second guy (*****) told me was there is a cancellation fee which is why when I thought the subscription was cancelled, it was not. I said you are kidding. That is crazy. I dont want to pay a cancellation fee. I would contact my credit card company to stop payment and would rather just not use the cameras. ******************* up on me. I called again and he said I had been blacklisted. I said I wanted to know where the information is regarding a cancellation fee and he hung up on me. I tried again they will not *************. I am assuming my number has been blocked. Unbelievable and horrible customer service!!!

  

  Business Response

  Date: 09/03/2022

  Hi *****,
  
  Good day!
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Kindly allow me to assist you with your subscription. Can you provide the best time to reach out to you?
  
  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  *************************
  Customer Care Advocate
  **********************.

  Customer Answer

  Date: 09/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/25/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cameras was suppose to be set up. after paying fund and no reply

  

  Business Response

  Date: 08/25/2022

  ********************,
  
  
  Good Day! My name is ***** from Arlo ************* Team. I am contacting you today about your concern for your Arlo camera system.
  
  
  I understand that you are having issues with of your Arlo cameras particularly with the setup. Please accept my sincerest apologies on the inconveniences this issue may have caused you.
  
  
  Please provide us with your preferred contact number and date and time (including time zone) so I can schedule a callback with you and attend to your concern the soonest possible time. A case number has been created on your profile. Case: 43141077.
  
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. We value your business.
  
  
  Thank you for choosing Arlo.
  
  
  We appreciate your business with us.
  
  
  *******
  ************* Advocate
  ******************, ****

  Customer Answer

  Date: 08/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past few weeks I have been in contact with several Arlo representatives. Two years ago in april/may of 2020 i purchased a home security system from arlo technologies. 2 cameras, and a base station. I also subscribed monthly to their program to have better access to footage and other amenities. I have since purchased chargers, Extra batteries, another camera AND a doorbell from this company. Recently one day my base station stopped working. In good faith I contacted this company hoping to get a resolution. Again after speaking with SEVERAL representatives all of them gave me intricate step by step instructions on how to hopefully make my base station work again. This includes calling my internet provider to open new networks, make sure I have the right connections etc. I have spent well over $500 and been a loyal customer and not once have they offered to replace the dysfunctional equipment. I have attached all of the emails they have sent me over the course of a week or so. They repeatedly ask me for dates of purchase, receipts everything. I have given them my name, address, email address AND the model and serial number for the model. They refuse to look me ** in their system even though they have diligently been taking my money every month and still demand proof of purchase. I pay every month and gave them all necessary information to look me ** in the system. I do not have a 2 year old receipt and my emails do not go back that far so I do not have a digital copy either.

  

  Business Response

  Date: 08/29/2022

  Hi *******,

   

  Good day!

   

  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services. 

   

  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. Based on our records, I can see that this has already been addressed by my colleague under case number 43140220. A replacement has already been processed for your base station under RMA 7227064. To prevent confusion, please anticipate a response coming from the ************* Advocate assigned for your existing case. 

   

  Thank you for choosing Arlo Technologies Inc.
  
  Sincerely,
  
  Yel Siton
  ************* Advocate
  **********************.
  
  

  Customer Answer

  Date: 08/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Arlo essential cameras was told I needed a upload speed of 1 per cameras. When I 1st got them January I had the basic internet plan, they worked ok then I thought I'll get the next plan of 10 upload 2 download. They are always offline now!! I contact support they keep telling me I need 4download 2 per camera. I'm tired of there excuses and no results of bad advertising

  

  Business Response

  Date: 08/24/2022

  Hi ********,

   

  Good day!

   

  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services. 
  
  ********, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. Upon checking the open case that we have created for that concern, I found out that a replacement has already been sent to you. However, the replacement is doing the same thing. Please be advised that it is unusual for a replacement camera to act the same exact issue. This is the reason why our technical support team have concluded that this issue is related to your internet connection and we have advised you to contact your internet service provided for assistance. This KB article provides the minimum requirement for our cameras: https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-system

   

  Please be informed that for refunds, the device should have been purchased directly from Arlo.com within 30 days from the original shipment date. However, you may check the reseller where you purchased the device to learn their return policy. 
  
  Thank you for choosing Arlo Technologies Inc.
  

  
  Sincerely,
  
  Yel ********************** Advocate
  **********************.

  Customer Answer

  Date: 08/24/2022

  I disagree that it is an internet issue as I am still having the same issue even increasing my internet upload to 20 and download to 4.  I just ran a speed test and my upload is ***** and download is ****.

  

  Business Response

  Date: 08/25/2022

  Hi ********,

   

  Good day!

   

  Thank you for your prompt response and providing us the updated upload speed for your internet. I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. Kindly provide your preferred callback time and time zone for us to assist you by responding to the email that I will send separately. I have created a case with case number: 43139324. 
  
  Thank you and we look forward to hearing from you.
  
  
  
  Sincerely,
  
  Yel ********************** Advocate
  **********************.
  
  

  Customer Answer

  Date: 08/31/2022

  After increasing my internet speed my cameras still go offline, still with no results.  Now arlo has closed my case with no further information, they still keep saying my speedtest is not sufficient enough to operate my cameras.

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an arlo camera in 2021. This camera has its own wifi as it is a field camera. I then went into the account to see about 24hr recording. It showed several plans and I purchased one. After doing so, the account (arlo) holder ( ***************************) told me he spoke with arlo and it is not a compatible product, and he thought they removed it. Now to March 2022, **** once again called them to cancel the camera service because we switched phone systems and it is not compatible with AT& T. In April 22 I noticed they were still billing and also double billing my card for recording subscription. i spoke with them and they assured me they could not find any subscription on file. I called my credit card company and was reimbursed for one month. At that time I believed the ********** would halt any further charges. They did not. I just looked at my statements yesterday and see that Arlo has been deducting the fees and also double charging still. I tried to call the number on the cc statement but it sends you to a website. We do not have access to the original arlo account since it was cancelled. I finally got someone on internet chat and they ran me around in circles. They kept telling me to go online and cancel the subscription that way. I repeatedly told them I do not have access to that and the services were cancelled numerous times already. They told me that they can not refund any money and to talk to the credit card company. When I talk to the cc company they said they didn't charge me so they will not refund and to contact arlo. I have gone back and forth with arlo and they are refusing to help me and do not understand that I cannot access the account, all I want is my money back, at least from March 22 to include the double charged months as well. I can get full cc statements if needed.

  

  Business Response

  Date: 08/23/2022

  Hello ******,
  
  
  Good Day!
  
  
  My name is ***** from Arlo ************* Team. I am contacting you today about your concern for your Arlo camera system.
  
  
  I understand that you are having issues with the Arlo charges on your card. Please accept my sincerest apologies on the inconveniences this issue may have caused you.
  
  
  If you would like to discuss this over the phone, please provide us with your preferred contact number and date and time (including time zone) so I can schedule a callback with you and attend to your concern the soonest possible time.
  
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. We value your business.
  
  
  Thank you for choosing Arlo.
  
  
  We appreciate your business with us.
  
  
  *******
  ************* Advocate
  ******************, ****

  Customer Answer

  Date: 08/23/2022

  i have responded to their response. This hasnt cleared the issue and wont until I speak with them. 

  

  Business Response

  Date: 08/24/2022

  Hi ******,

   

  Thank you for answering my call earlier. I would like to confirm with you that I have successfully canceled the Plan Subscription on the Arlo account ******************. I've also processed the refund of $5.39 USD for the last 6 months of charges and the funds should go back to your account in 3-5 business days.

   

  If in the future you have any further inquiries, you may reach out to us through your Arlo App>Settings>Support. Thank you for giving us the opportunity to assist you.

   

  Best regards,

   

  *******

  Customer Care Advocate

  ******************, Inc.

  Customer Answer

  Date: 08/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the personal representative of my father's estate and his business used Arlo. We are trying to get access to the security cameras, but they do not have a customer service number and it was impossible to get ahold of someone. The woman I eventually got in touch with was unable to provide me with information, nor would she refer me to someone who could help with my problem. I have court documents that should have granted me access. I would like to get ahold of someone from Arlo that is willing to review the documents, the death certificate, and actually work with me to resolve this issue.

  

  Business Response

  Date: 08/30/2022

  Hello ****,
  
  Good day!
  
  This is ****** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your fathers account. I was made aware of your fathers passing based from your open Case# ********. We are sorry to hear about this.
  
  ****, I would like to address your concern regarding gaining access to your fathers account. Each Arlo account is bound to the email address of the owner. The account owner has the sole power to access the account or give access to the account. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, security and privacy. That said, Arlo does not keep customers password for security and privacy purposes (please visit https://www.arlo.com/en-us/privacy-policy.html).While we are unable to make any changes to your fathers Arlo account under ***************** due to the aforementioned reason, my best recommendation is for you to contact Gmail in order to gain access to your fathers email account. Once successful, you may proceed in resetting password on your fathers Arlo account. Heres a guideline how to reset the Arlo password: https://kb.arlo.com/4377.
  
  For any legal requests and/or documents, please send them to ************************************ may also check our Law Enforcement Guidelines at https://www.arlo.com/en-us/law-enforcement-guidelines.html.
  
  Please feel free to let us know should you have other concerns.
  
  Thank you and have a great day!
  
  Regards,
  
  *******************************
  Customer ************************************ ****