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Business Profile

Telescopes

OPT Telescopes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telescopes.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 11, 2022, I placed an order for $11,064.48 with OPT Telescopes. The payment was successfully made, and I eagerly awaited the arrival of my order. However, it has been a wait of over a year, during which time I have made numerous calls to the company's customer support department, only to be met with unhelpful responses and no clear solution.Recently, I received an email notification informing me that OPT Telescopes has been acquired by Agena Astro and that claims will now be handled by a third-party vendor.I have emailed them and called them multiple times but still no response.

  • Initial Complaint

    Date:06/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bundle of things from OPT. Order SHOP-****** had three items total. Two of the items were shipped after a few months delay. The third kept getting its ship date pushed for upwards of 5 months. I requested a refund at the end of the 5th month for that item amounting to $1,899. The item in question is a cooled camera bundle with filter wheel and filters, manufactured by ZWO. Its now been over a month since requesting this refund. Im very concerned that I may never get my money back at all. Folks in the email said they processed my refund and it would take a few days for the money to funnel back to my account. Ive now been ghosted by every communication. They will not respond to emails, on website chat, phone calls. *** most recently reached out on ******* as Im desperate.

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on **** ***** I made a purchase from OPT, part of the order I received, but an eyepiece for a telescope ($679 ) was backordered. on 5-30-2023 I contacted by phone ******* to OPT who said that she would refund the money, but has not . I have since tried by phone and email to contact Opt , but unable to get through .

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/7/23 $1400 Shipping/$3500 purchase of telescope. I have a telescope that I purchased from OPT Telescope around August 2022. This item was returned to OPT on 3/7/23 for repair. The manufacturer is Sharpstar Optics. *** sent numerous emails and called OPT numerous times with no answers. Ive also emotive manufacturer who informed me that they are waiting on OPT to communicate with them. Im out $1000s. What can be done?

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a telescope from this company on 5/11 and received a confirmation email and was charged. However, order has not shipped out and I have contacted them multiple times trying to cancel and get a refund but have had no success. This was supposed to be a Mother's Day gift and I am going to have to just buy it somewhere else at this point. Order number is ******. Thank you!!

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern;Ive been waiting for the *** ASI533MC pro camera since December 2022. I cancelled the order on May 16, 2023. No one is responding to my phone calls, emails and online customer support portal.By the way the above camera is available at other retailers. Please see the attached email correspondences since December 2023. I exported the emails as PDFs, I hope its easy to follow. Please help me.

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an open order regarding a Observatory Dome where I placed 1/2 cost down payment. The order was originally estimated to be delivered August 2022. Requested multiple updates and the latest was end of April for delivery and about (2) weeks ago I requested a final firm date no later than Jun 2nd or please provide are refund. Got response from ******* that the issue was sent to MGT on May 1st.I provided a follow-up about 1 week later that I was open to a date in June at the latest. About a week later without any response I asked for a follow-up and have yet to receive a response. The original order was made at least 6 months prior to August 2022 and we are currently in May 2023 without the item order.

OPT Telescopes is NOT a BBB Accredited Business.

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