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Business Profile

Lawn and Garden

Homeyardmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a holiday wreath that was advertised as much larger and completely different than what I received. The resolution they offered was to return it and pay for the shipping AND they do not refund the original shipping. Or, they would offer a 20% discount., which does nothing because now I have to go out and purchase one like was shown on their website. This is false advertising at it's finest.

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on October 28th Order #4S00043236 Link below for product I ordered. ************************************************************************************************************************************************************************************************************************************************************************************* The item I received is the size of a dinner plate They offered me a 15% discount, which I refused. I'd like the full purchase price refunded.They have a 14 day return policy but they aren't answering my emails. They need to supply me with the return address, which they are not doing. I paid $46.98 which I would like a full refund. Thank you.

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday October 26th, 2022 I placed an order with Home Yard Mart for what I believed to be three (3) Christmas wreaths for $127.06 The items I received did not match the photo or item description as advertised. When I reached out to the company to let them know they were less than helpful in resolving my issue. Buyers beware! Definitely a scam! Order # 4S00041180

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a wreath on 10/17/2022 for $48.99 . 10/27/22 e mail ordered shipped. 11/5/2022 sent an email regarding I had not received shipment. Received an e mail back to wait a little longer and they had put in a request with post office to urge shipment. When I received wreath 11/11/2022 it was a cheaply made $1 wreath. I wrote back for a refund and they will not e mail me back. I can't call or leave a review on their site.

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a *************** wreath from Home YardMart on 10/29/2022 for $46.98 with tax and shipping. This was advertised as a 22" wreath. Received a 12" wreath that is no where near the quality of the picture nor any of the same materials as advertised.

    Business Response

    Date: 01/03/2023

    Consumer Response /* (2000, 14, 2022/12/21) */
    I did obtain a refund through paypal, for this purchase.

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a wreath shown to be from a woman's shoulders to her knees in size for $46.98 on 10-24-22. When I received it today 11-10-22 the wreath is only 12 inches high. I feel this is false advertisement and I want my money back. They have no phone number and I have no way of contacting them. Please try to handle this for me. Thank you!

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from this company and when received it was nothing like the picture. I wanted to return the item but there wasn't a packing slip or phone number, only an email address. I have sent numerous emails with no satisfaction. The last email stated to return to a different address but was not given the address. I really feel this is an offshore company and their advertising and practices are fraudulent. There isn't a phone number to call. They really need investigated and other consumers protected from falling into the same scam. Pictures uploaded. Thank You.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Home Yard Mart for $63.46. The check cleared September 7, 2022 and I still have not received merchandise. The website does not have a telephone number but does have an email address. Upon emailing, I have not received a response. I would like my merchandise, however, if that cannot be done I would like my $63.46 refunded.
    ************

Homeyardmart is NOT a BBB Accredited Business.

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