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Business Profile

Optical Goods

Goggles4U.com
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 24th for a pair of glasses for a total of $29.40. As of today June 21st the order has not arrived. The tracking number they provided shows that the glasses were shipped but got lost along the way. At first because of the delay they gave me a partial refund of $5.95 for the shipping, however after several communications, they refuse to give me the rest of my money back. There has been at least 17 emails from them ignoring my request for a refund in the amount of $23.45. They are scam artists.

    Business Response

    Date: 06/24/2022

    Business Response /* (1000, 5, 2022/06/22) */ Contact Name and Title: ********* Contact Phone: ************** Contact Email: ***************** Hello*******, Hope you are doing well. First and foremost, I would like to apologize for the dissatisfaction this shopping experience has caused. This was indeed not the way we wanted to serve. Regrettably, the order was initially delayed in production due to an inventory issue and later on the shipment it was sent in from overseas production was held in customs. Both of the situations were beyond our control nonetheless, we continuously tried to get them sorted out as soon as we can. The order was forwarded to you via USPS under tracking # ********************** but unfortunately, it got stuck in transit too for which the inquiry is still going on. Considering all the trouble you have gone through, we have refunded you in full (Transaction ID ***************************) as per our email conversation and will still send you the glasses if USPS sorts out the problem from their end. We are equally disappointed with the events occurred as they have caused an extreme frustration on our customer's end. Our deepest regrets for the overall inconvenience. Regards, Consumer Response /* (2000, 7, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept they full refund although the way this issue was handled from the beginning was very unprofessional.

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