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Business Profile

Brake Manufacturers

K D F Automotive Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website selling pads and rotors for vehicles is unnecessary convoluted and creates a common issue in customers ordering the wrong item. In my case I ordered pads and rotors for my 2017 Mercedes GLE 43 AMG in which there were 4 dropdown options that said they would fit my car. Upon further inspection the part did not fit despite the information given on the website. When looking through reviews for the company, it seems many others have fallen victim to the poor UI of their website.This is a copy of the last email I sent to this business.I hope this message finds you well.I recently ordered brake pads and rotors for a 2017 Mercedes GLE 43 AMG through your website. Unfortunately, upon receipt, I found that the parts did not fit my vehicle. I understand that returns are a part of the process, and I am willing to cover the cost of return shipping.However, I must express my concern regarding the 15% restocking fee. The order was placed using your website's drop-down menu, which should reasonably guide customers to the correct parts for their specific vehicles. Given this, I believe that the restocking fee may not be appropriate in this case, as the selection was made in good faith based on the options provided on your platform.I would appreciate your reconsideration of this fee under the circumstances.Thank you for your attention to this matter. I look forward to your response.Best regards,*******

    Business Response

    Date: 08/22/2024

    Hi,

    Will go ahead and make exception and wave restocking fees, but consumer is responsible for shipping charges for shipping back unused products. Thank you.

    Brake Performance Team

    Customer Answer

    Date: 08/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Brake Performance in October 2022 and purchased brake caliber parts. The parts are defective. I requested a refund and after much back and forth, they finally gave me a partial refund. I am not satisfied with a partial refund. I have returned all of the parts as requested. They say I cannot get my full refund because I have not returned the defective parts but I did return everything. I am an 83 year old man and I do not have the time or patience for businesses that take advantage of seniors. I would like my full refund. Thank you

    Business Response

    Date: 04/11/2023

    #******** was refunded in full despite of partial usage of purchased parts and numerous exchanges and refunds. 

K D F Automotive Group, Inc. is NOT a BBB Accredited Business.

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