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Business Profile

Cosmetics Sales

Mazal Enterprises

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

This profile includes complaints for Mazal Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mazal Enterprises has 110 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August of 2024 became client of orogold ********** mall ****** *******. Was paying for an led machine monthly service also included monthly facial and unlimited beauty products. I received a facial in February and they said they would call me with my March appointment, didn't hear anything so reached out a couple of times in March. When I went to visit my son in ****** I decided to go straight to the store to inquire about my March facial, when I got there the store was shut and boarded up. I inquired about returning my machine and also a specialty mask system I had purchased that could only be used with their equipment. I have heard nothing back and lendcare continued to take out payments all April. I spoke to my card company and they have ceased payment and filed a dispute claim, I would like to return all products to Orogold so I can stop being charged for services that I can't receive, any advice would be greatly appreciated. Thanks and have a good day. Sincerely ***** *******.

    • Initial Complaint

      Date:05/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 11, 2025, I visited The ********* (***********************) and was approached by a staff member for a skincare demo. After a skin test, I was taken to a private room where they tried to convince me to buy a device called Sapphire Zero Gravity. I insisted I didnt want to buy it, but they refused to let me ******** pressure me further, ***** (staff) suddenly told me I had been chosen as one of only two people per year to be their product model, and said I would get free facials, creams, and toners if I agreed to buy the device and send them photo updates.She verbally quoted the total cost at around $6,000, with a payment plan of $100/month. I have a screenshot showing a quote of $7,232 with $92.54/month. ***** then took my phone and credit card, changed the amounts, and rushed me outside to sign a contract without allowing me to review it fully.I later found out I was signed up for a $8,994.18 contract through ********, with biweekly payments of $115.31much higher than discussed. The "free" creams and toners were actually included in the financing, but I was not told that.I returned on Feb 15 to cancel, but was told only ***** could handle it. On Feb 18, she refused to acknowledge anything and offered a price reduction instead. I declined, and later sent a registered letter (Mar 17) demanding a refund and cancellation under the Ontario Consumer Protection Act:Sec 14: Misrepresentation Sec 17(1): Coercion Sec 93: Obstruction of informed consent The products remain unopened and unused. They still refuse to cancel.Desired Outcome:-Cancel the LendCare agreement -Refund the $8,994.18 -Accept the product return -Provide written confirmation

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was introduced to the Mirror day spa through **** **** employee at the *************** in ****************. I was offered a free facial by employee named *****. After the facial, ***** examined my skin and said I was a candidate for his program and urged me to sign up.I was not ready to commit, I asked for 24 hours to consider,he asked if he could talk to me like I was his mother. then told me to pay $602 and pay over 12 months for this opportunity of 6 facials at the spa, the specific products offered, and photos.. I had to agree to only use those products.If I made two more payments of approximately $200 each, he would give me a beauty device to help my skin. I felt pressured and agreed to pay $1000 upfront and I took the products and a skincare device. I could not see the contract as he opened the signature area on a tablet stating I could do it on my phone but it was easier on his computer. He told me to go home, open and organize the products and he would email me the protocol. I did that and received his email and a photo from the internet about how to use a devise.I was owed a credit of $80, for a product purchase at **** **** initially. I emailed ***** that night, February 27, 2025 asking for my account to be corrected and about nighttime protocol. No ***ly from him.I used the products as instructed for four days. My skin hurt, was red and burned, then it started to peel. I emailed again March 4, 2025 stating I wanted to cancel my account and any future appointment which was scheduled March 14. No ***ly.March 9, 2025 I tried to call the spa directly and got a voicemail box with no prompt to leave a message.March 11 I spoke to a *** from **** **** asking to collect$179 from me for this transaction. I explained that I asked to close my account and I owe nothing. he was to contact the spa and call me back. No *********** I spoke to. ** ***. The *** never ***lied to him on March 11.They have a no return policy and no refund if product opened.

    • Initial Complaint

      Date:03/18/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked the customer service representative for the following email or mailing addresses:-the manager of the wholesale department -the owner of Evalectric The customer service representative replied by stating they are only allowed to transfer me within the customer service department.Could someone please obtain the owners email address or contact information so I can discuss my concerns.

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of Deceptive and Unlawful Sales PracticesOn December 3, 2024, I was approached by the salesperson, *****, who applied the 24K Multi-Vitamin Deep Peelingproduct on my hand and falsely assured me it would eliminate dark spots. Shortly after, **** misled me with a Skin Scanner Moisture device, claiming I had acne and dark spots that required special treatment, pressuring me into signing a two-year service contract with bi-weekly payments. He took my banking information without fully disclosing crucial details,including your non-refundable policy, return restrictions, and the total cost of the contract. **** also provided me with ******* products and a Zerogravity Perfectio device.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am filing a complaint against ***************** and Soap Tree at ********, ***********, *******, due to deceptive sales practices, misrepresentation, and unethical conduct that have caused financial and emotional distress.Summary of Events:High-Pressure Sales Tactics:On October 13, 2024, I was approached by a representative named *****, who insisted I enter the store despite my refusals. Inside, he pressured me to buy a $200 peeling gel, claiming a 50% discount, then took me to Soap Tree, where I was coerced into purchasing a $6400 device, falsely represented to treat pigmentation and sun damage.False Claims About the Device:Later, I discovered the device was designed for periorbital wrinkles, not pigmentation or sun damage, as claimed.Hidden Financing Terms:I unknowingly signed a financing agreement with ******** for the purchase. I later tried to cancel the loan, but was pressured into signing a new agreement with Humm Group for $5400 CAD.Failure to Honor Promises:I was promised free facials and skincare products for a year, but the package included only 20 products and 6 facial appointments. A facial appointment scheduled for November 22, 2024, was canceled with no rescheduling despite repeated ******************** and Emotional Distress:Despite expressing my financial constraints, I was pressured into purchasing the package, causing significant financial strain and emotional distress.Requested Resolution:A full refund for the products and services under the Consumer Protection Act.Immediate return of all merchandise, including the Perfectio Plus device.A clear response regarding the return process.I seek BBBs assistance in resolving this issue through mediation. Your prompt intervention is appreciated.

    • Initial Complaint

      Date:02/04/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the ZERO GRAVITY SAPPHIRE on 2023/11/16 and i am filing this complaint due to deceptive sales tactics, high-pressure manipulation, and violations of the Consumer Protection Act, *******. I was coerced into purchasing an expensive product through aggressive and misleading sales tactics, where staff made negative comments about my appearance to lower my confidence and pressured me into believing that I urgently needed their products. They rushed me into signing a financing agreement with a third-party lender without fully disclosing the terms or allowing me time to review my options. The transaction was based on false promises of guaranteed results and a fabricated sense of urgency. Given the unfair business practices, misrepresentation, and failure to provide proper contract disclosures, I am demanding a full refund, cancellation of the financing agreement, and return of the product. Despite my attempts to resolve this with the business, they have been uncooperative. I request BBBs assistance in holding them accountable for their unethical practices. I have contacted the business on multiple occasions to take the product back and they all lied about how their "supervisor" SVETA wasn't on sight.

    • Initial Complaint

      Date:02/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 10, 2024, staff pressured me into purchasing a Peeling Gel for $92. Before leaving, they insisted to scan my face with a machine, this turned into an intense sales pitch, where I was pressured into purchasing an LED device. She falsely claimed it was ***-approved. After 30+ minutes of aggressive sales tactics, extreme pressure, she convinced me to finance $7,910 for Perfectio X device, which she claimed included free facials and products. She was deceptive about the fact that I was actually purchasing a package, not just the LED device as I later discovered on my receipt. On January 15, 2025, during a scheduled facial, staff again pressured me into another expensive purchase. She aggressively pushed a new skincare line, claiming it was the last day of a 50% off sale. She spent over an hour badgering me into purchasing a $20,000 ********* facial package which she said was discounted to $10,000 just for me because I would get an employee discount approved by the manager. Despite repeatedly telling her that I did not have the funds, and on the verge of tears, she insisted I finance the purchase or put it on my credit cards. Ultimately, she pressured me into charging $10,560 across two credit cards. This experience was not only unethical but also a clear violation of the Consumer Protection Act, specifically under laws related to unfair business practices, misleading sales tactics, and coercion. On January 28, after doing some research about this company online and seeing all the negative reviews where others felt scammed, I contacted the sales person and demanded a full refund for their deceptive sales tactics. The manager ***** told me she would forward my request to head office as they could not do any refunds at the store. Ive not heard from anyone since, my emails to the company have been left unanswered. On January 30, I sent a letter via registered mail requesting the same and also pointing out violations of the consumer protection act.

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Orogold Cosmetic STC - Unfair sale practices and Lack of transparency I am writing to file a formal complaint against Orogold STC, located at *******************, for deceptive sales practices and lack of transparency regarding my recent purchase.On January 9 2025, I visited the Orogold STC for a promotional facial offer. During the visit, I was aggressively upsold a skincare device valued at $5000. Despite initially expressing no interest in purchasing the device, I was pressured to agreeing to the transaction, and I ultimately signed a financial agreement under duress. At no point was informed that returns were not accepted for the device after purchase. The sales staff did not provided me with complete contract but only a receipt and a single yellow page titled "Payment/Financing Authoerization Form".I have made numerous attempts to contact Orogold to initiate a return or cancellation, but I have no received no response to my phone calls or emails.I am seeking assistance in addressing the following issues:Failure to provide a complete contract: I was not given the full details of the financing agreement, neither I was aware of the return policy before making the purchase.Deceptive sales practices: the staff at ******* used aggressive and manipulative tactics to pressure me into purshasing a $5000 device I did not want or need.Failure to provide adequate customer services: Despite numerous attempts to reach out to Orogold for assistance, I have received no response.I am requesting that Orogold be held accountable for these unfair business practices and the appropiate action be taken to ensure future customers are not subject to similar treatment. I would like also like assitance in securing a return of the device and cancellation of the financing agreement.Please let me know if you require any further information or documentation to support my complaint.Thank you for your time and assistance in this matter.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was last December 13, 2024, Friday. No amount paid yet because the payment will start on December 28 through ********. My concern is there was a miscommunication and their sales tactics were so pushy until you will say yes even though I keep on telling them I cant afford that amount. We agreed on 100cad bi-weekly for 12months then when I saw the contract sent by lendcare I was more than 8000cad payable for 36 months. I immediately went back to the store and return everything because I cant afford it. Then they let me wait up until Monday, today. I did return all the products and begged them to terminate the contract because I CANT AFFORD TO PAY THE SAID AMOUNT. Then they want me to come back tomorrow again Tuesday to talk about the refund will intact they will not refund me anything because I did not pay yet. All I wanted is to TERMINATE THE CONTRACT WITH LENDCARE AND OROGOLD BECAUSE I CANT AFFORD TO PAY THAT AMOUNT. So I said yes, Ill come back tomorrow, Tuesday, December ********************************** their store. Then the sales associate told me that if Ill leave those products Ill pay for it in full. But still, I left the products in their store still sealed and perfectly fine. I am really stressed on this situation and it is really affecting my mental health and physical well being. I cant sleep, I cant eat I am so stressed thinking that I am having this huge amount of debt wherein I DONT WANT IT BECAUSE I CANT AFFORD IT. Please, please I am begging to help me with my situation. Sincerely yours, ****** ********

    Mazal Enterprises is NOT a BBB Accredited Business.

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