Complaints

This profile includes complaints for Lamps Plus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lamps Plus, Inc. has 20 locations, listed below.

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  Lamps Plus, Inc.

  20250 Plummer St Chatsworth, CA 91311-5449

  
• 

  Lamps Plus

  9425 California St Redlands, CA 92374-5024

• 

  Lamps Plus

  4700 Geary Blvd San Francisco, CA 94118-2909

• 

  Lamps Plus

  5347 Sunrise Blvd Fair Oaks, CA 95628-3539

• 

  Lamps Plus, Inc.

  30 N Stephanie St Henderson, NV 89074-8079

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamp PLus sold us a fan with a 60 day return guarantee. When we attempted to return the item because the item received was not the same as advertised (color, control option), the business has informed us that a charge for "cut wire fee" will be charged; however, we confirmed that no wires were cut or item was used. This company mislead you saying you have a return guarantee which is not true. They will not allow you to return without a fee even when the situation is not applicable. We did not cut ay wires or altered the product. They say in the website that a minimum of ****************************************************************************** our case. They have misleading practices, terrible customer service and are now charging a veteran of the USA a fee that is incorrect and fraudulent. We demand that the fee is not charged. We simply want to return the item for a full refund. We want the full refund for the item in the amount of USD ******.

  

  Business Response

  Date: 09/04/2024

  Order: CR0824240951516939003 Hello *******, thank you for contacting us. I apologize for the experience you received speaking with our customer service team and for the stunning ceiling fan not appearing as listed on our website. I attempted to reach you over the phone to extend my apologies and let you know I went ahead and canceled the previous RMA with return fees and created a new return under R02151524 with no fees. For reference, the refunded amount once the return is received is $269.60. We very much appreciate and thank you for your service and hope to meet your lighting needs in the future. If you have any questions or concerns, please feel free to contact me at **********************************. 

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a light fixture from Lamps plus, due to an error in the way they pull addresses( from an old wayfair acct) it shipped to an old address of mine. The new owner shipped it return to sender and lamps plus acknowledged that they received the fixture. I filed the case in May, its now August and due to some problem with claims its not resolved

  

  Business Response

  Date: 08/09/2024

  Hello ******, thank you for your review. I apologize for the confusion and the experience youve had regarding your order for item 371D0. Unfortunately, since there is an active dispute pending, were unable to issue a refund and would require the dispute to be finalized. We did reach out to ****** for a status and was advised due to third-party issuing bank disputes can take an additional ***** days. Once we receive an update rest assure we will notify you right away.
  
  Please note the address on file was provided by ****** and not Wayfair. Wayfair is a different platform not in connection to Lamps Plus. I recommend logging into your ****** account and updating all saved address to avoid any future confusion. If you have any questions or concerns,you can contact me at ***********************************

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order shipped 1/1/2024. It was our second order of a specific lighting fixture: # **N02, Possini Euro ***** 25" Black 6-Light Branching Sputnik Ceiling Light. We also ordered light bulbs and a dimmer at the same time. The light bulbs and dimmer were recommended by Lamps Plus.We contracted installation with a local electrician that was recommended by the Lamps Plus ************** store. Since installation, the bulbs have been BUZZING, loudly. We visited the local store several times for help and were not able to resolve the issue. I continued to contact the business afterwards: - 4/20/24 *****, *********** store, opened a support ticket and **** was to contact me. They never did.- 5/3/24, spoke with ******* **** customer service, and opened ticket *******. Was told someone would call me in 2 business days. No one contacted me.- 5/13/24, spoke with ****** in customer service and transferred to ****** in support. He told me there was no way the bulbs could be buzzing and offered no help. I asked for an escalation; he said he created a ticket for someone from management to contact me. No one contacted me.- 5/13/24, I spoke with **** at the ************** store and walked him through all the issues and asked for HELP. He said he would relay everything to *******, the store manager, and ******* would contact me on 5/14. ******* did not contact me on 5/14.- 5/15/24: I called and left a message for ******* to call me. He left me a voice message; **** had not spoken to him nor relayed the issues.- June: I purchased a different dimmer from the Lamps Plus store for nearly $33 and paid again to have the dimmer swapped.We are still having the same issues; the bulbs are buzzing. We need help to resolve or a reimbursement for the light fixture and 2 dimmers plus the money we paid to have the product installed.I am beyond frustrated with the lack of support and responsibility from Lamps Plus.

  

  Business Response

  Date: 07/31/2024

  Hello *******, thank you for your review and bringing this experience to our attention. I apologize for this inconvenience; I've shared your feedback and request with our management team and escalated it with highest priority. Someone from our management team will reach out to assist you further. One of the most common sources of humming for LED bulbs is the use of dimmer switches. The majority of dimmers are made to handle higher electrical loads.This means that the low-voltage LEDs may dim or hum if they are connected to higher-power dimmer switches. You also need to check the compatibility of your bulb with your dimmer prior to making a purchase. Or, you can opt to replace your dimmer switch with one designed to work with LED bulbs. If you have any questions or concerns, you can reach me at *********************************** please reference your order number LC0101241134300029003. 

• Initial Complaint

  Date:07/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No working chandelier. Several calls to the pro line during installation sent parts- drivers- that took another day of electricians attempting to repair. Hours on the phone with customer support. Weve been hung up on, and even Scottsdale Lamps plus refused to initiate return or refund when we went in store on 7/3/2024. This chandelier never worked. Lamps plus refusing refund, will not pick up item from our home. Several calls to customer service, ********************** will not initiate return or provide tracking for return. Refuses to collect item, and refusing to refund our money. Lamps plus is violating their own return refund policy. Representatives of lamps plus act confused, and can never locate a shipper to pick up the item. Shipper BTX doesnt answer the phone every call, Im promised emails with tracking, which never happens.

  

  Business Response

  Date: 07/10/2024

  TiffIm very sorry to hear youre experiencing this issue with your stunning chandelier and the experience you received. I reviewed the notes on your order, and it appears that the carrier has having delays due to the holiday however I reviewed the airbill and see that it has been retrieve. Refunds can take 5-7 business days to appear on your account depending on your bank after we process your return. Please note that one of our managers reached out to you directly via email, if you have any questions or need assistance, please feel free to contact ****** M or myself at **********************************. 

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/2023 I purchased a Mnk Air ceiling fan from Lamps Plus. About a month ago I called in because The fan stopped working, and I spoke to tech-support that helped me to troubleshoot, and I was mailed a new receiver which I was told would remedy the problem. After paying an electrician to come and install the receiver, the fan is still not working. I have called three days in a row to speak to tech-support and ** told there is no one available. *** also been promised to Callback from a supervisor, but never received one. This evening I got an email from tech-support claiming that they called me and I missed their call but I have no missed calls from this company. I want tech-support to let me know if the fan is working or not prior to my one-year warranty expiring because if it doesnt work, they have to send me a new fan. My impression was that this company was very reputable, but it seems to be far from it and giving me the runaround at this point to avoid having to send me a new ceiling fan.This is absolutely unacceptable.

  

  Business Response

  Date: 05/03/2024

  Hello ******, thank you for your review. I'm very sorry for the experience you recieved contacting our tech support team and the issues you're having with your beautiful fan. I reviewed the order and see that we have processed a replacement and it has shipped under ***** number 736974434668. You're not liable to return the defective fan back and may recycle it or dispose of it once the replacement has been recieved. If you have any questions or concerns, please feel free to contact me. 

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a bistro sting lights set looked real good until i started to hang them it seems that it is missing a electrical plug both ends have threded two wire ends i think that maybe itr needs some sort of a timer they were bought thrfu you but **** sent them they were ordered on the 10 of dec i received them on the 21 my order numberis bq1216230721201259003 please help me out i like the lights thank you ***************************

  

  Business Response

  Date: 01/02/2024

  Thank you for your complaint *****. Im sorry to hear youre experiencing issues with your beautiful string lights. I have created a tech ticket for assistance. As a reference, the ticket number is *******. Please allow 1-2 business days for a follow-up. Should you have any questions, please feel free to contact me. 

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on Amazon and contacted the seller (Lamps Plus) through the Amazon customer's service but they did not resolve my issue.Ordered on January 25, 2020 Order# ***-8655654-7079444 Shipping Address Ehsan ********************************************************************************************************************************* I ordered "******************* Boy and Girl Under Umbrella 40" High Indoor/Outdoor Fountain" on 01/25/2020. At that time we were living in an apartment and did not have the opportunity to use this beautiful product. We started using it as an outdoor fountain this summer and unfortunately, after four months, the stand (base) of the fountain has been deformed and crooked (I think because it was not powerful enough to bear the weight of the fountain filled with water and the fiberglass resin melted in outdoor temperature), this issue caused the whole fountain not to stay in a straight horizontal line and we cannot use it anymore. Please provide me with a solution for this issue.Thank you in advance for your support.

  

  Business Response

  Date: 12/15/2023

  Hello Ehsan. Thank you for contacting us regarding your stunning fountain. Im very sorry to hear and see that its experiencing issues with the base. I reviewed the photo with our product specialist and its likely this was caused by direct exposure to the sun and incorrect storage. Since it was kept in a box in a hot environment this is damaging to the material. Unfortunately, this isnt covered by warranty and youre outside of the one-year warranty period.
  
  Im working with our buyers to confirm if the base and bowl can be purchased separately. Were currently reviewing our inventory to confirm. If its unavailable a full replacement purchase would be recommended,if so, Im happy to offer a discount on this fountain or a different style. If you have any questions, I can be reached at **********************************. 

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21009192
  
  I am rejecting this response because:

  The product was in great shape as long as it was indoor and had no water in that. It means there was no issue during the storage time. It was never exposed to direct sunlight too because our backyard porch never gets direct sunlight. It was hot in the summer and the temperature reached 100 and the pond was filled with water. In the description, the product is described as an Outdoor Floor Water Fountain and we did not expect this damage.
  
  I prefer not to buy the product again and I am asking for a refund.

  Sincerely,
  
  ***************

  

  Business Response

  Date: 12/20/2023

  Thank you for your response. To recap our phone conversation, this order is outside of warranty and outside of the 60-day return period for a refund. I did mention the base is available for purchase separately or you also have the option to purchase a different fountain and Im happy to offer a discount. You have declined both options. If you change your mind and would like to place a new order, please feel free to contact me at any time. Im happy to help. 

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order OY1225221430420539003 with the merchant in December 2022. The order included bulbs manufactured by ******. When you type in the website address on the box: www.teslerlighting.com you are redirected to Lamps Plus, obviously, this company is a wholly owned subsidiary of Lamps Plus. I also submitted ticket number ******* to the business. Specifically, the light bulb states on the box "this light bulb is warranted to perform free from defects for three years". Well, my bulb is constantly flickering in my Lamps Plus lamp (the website of the business actually recommended these bulbs). I am asking for 1 replacement bulb of: 36H29 - 100W Equivalent 12W LED ***************** Base Frosted Bulb by *************If the merchant requests the defective bulb, please forward me a prepaid shipping label.

  

  Business Response

  Date: 12/06/2023

  Hello *****, thank you for your claim. Im sorry I wasnt able to reach you over the phone to help resolve this matter quickly. I reviewed your order and I apologize for the bulb experiencing issues.Im happy to confirm we received your ticket requesting a replacement and we issued one on 12/03/2023. Its currently in transit scheduled to arrive on Friday 12/08/2023 under ***** tracking number ************. As a reference the *** number is R01975511.
  
  Should you have any questions ****** please feel free to contact me at ********************************** and reference your order number: OY1225221430420539003.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought three lamps that are supposed to be **** to dusk. They do not go off at ****. Electrician has discarded boxes so I cant return for refund or replacement. Tried calling several times. Was told a technician would be calling me. He did and left a message. I cant call back because I have to go through the same **************** again. Tried to submit a negative review and they wont publish it. Keeps taking me back to their useless chat. This product was 4 times more expensive than a normal lamp that you have to switch manually. Its a total sham

  

  Business Response

  Date: 11/10/2023

  Thank you for your reviews *****. I was hoping to reach you over the phone to help resolve this matter quickly. All reviews we receive are posted within 4-6 weeks. If you no longer have the original box, please feel free to use any box to return the lights in. If you would like to receive a replacement, I recommend placing a new order first and using the box to return the defective lights in. If instead you would like to keep them for a discount,please reach out to ********************************** with your order number and your preferred solution. I apologize for any inconvenience. 

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number NJ0414221618290969003 I have been trying to get a return label. They emailed one twice and both times the bar code was blurry (in the **** and ***** couldn't scan. They said they would mail a return label twice and I never received one. Why can't they get a usable return label to me? So frustrating! It has been over three weeks now and I'm afraid of being stuck with a $200 light I can't use. PLEASE SEND A USABLE RETURN LABEL!

  

  Business Response

  Date: 11/08/2023

  Thank you for your review, ******* and speaking with today. Im sorry to hear you experienced issues with multiple return labels. Im glad to hear we were able to correct the issue and the pendant has been sent back to us. To confirm the return tracking number is 9612137718430917254906.Sometimes the label can appear unreadable due to printer settings however,FedEx should be able to print it in store. If you have any questions, please feel free to contact me directly at ***********************************