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Business Profile

Replacement Windows

California Deluxe Windows Industries, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for California Deluxe Windows Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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California Deluxe Windows Industries, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6,2022, I agreed to the purchase/installation of French doors from ********** ****** ******* (or **** in the amount of ******** USD (order ***** / photo 1). Accordingly, I remitted the agreed upon deposit of 548.80 on 06Apr,2022 and subsequently paid another ******** on April 8,2022. On May 26th, a *** employee (*** ******* arrived to begin the installation of the door on our property. I received a call from my wife (while in ***** for work) stating that there was an additional charge of 2,100.00 due to having to replace a 1ft section of wood due to "dry rot". On the afternoon of May27th, *** returned - only to leave stating that he wasnt feeling well. After returning from my business trip, I observed that the *** employee had removed/discarded multiple sections of my existing deck that had not needed to have been removed - including a section of bench seating and both the left & right side railings near the doorway. In addition, sections of flooring planks had been removed - with holes existing where the previous planks had resided (photos). After several calls to ****** ****** I finally got the *** trailer which had been left in our driveway since May 27th removed on June 10th. On June 16th, *** returned to attempt to complete the installation, on the afternoon on the next day (June 17th) he wrapped up the job stating that a *** employee ************ would be stopping over to install the screen lock that was missing. I paid another ******** to *** prior to *** leaving on that day. Upon inspection, the work performed by *** was woefully poor, an employee for another contracting firm fell through one of the replacement floor boards that *** had installed. In addition, the outside electrical outlet cannot be opened due to the shoddy install, the entire set of sliding doors is not level - resulting in a significant gap. And we've been told that the doors will leak within the next several years.
      Efforts to remedy with *** have been a waste of time. Please HELP

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/08/16) */
      We are working to coordinate a time with the homeowner to come out and address any outstanding issues.

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